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Business Profile

Computer Consultants

Perez computer solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 10th I left my $1000 laptop with Perez computer solutions, which seemed to be his house, hes working out of his home. Quoted me $150 for laptop replacement, I agreed left my laptop. Later on he called me saying he found the part and I would have to pay for it. I then said okay so the $150 doesnt include part? He said no which is not what we talked about but I went ahead and agreed for him to continue. He called me again the next day so two days after leaving laptop that he sent me the wrong link of part, my laptop requires a touchscreen I said I know that I thought you wouldve known that from the model# he told me to cancel my order and he would get back to me with new link to order the correct screen. I said okay Ill be waiting on his text. A day and a half went by and I didnt get anything from him. I begin calling him constantly because he wouldnt respond to my texts or calls. I texted him he is a hard person to get a hold of at this point let me just get my laptop back so I can give to someone that can do it. Got no reply until may 14th 9:30pm calls me to pick up laptop. I went to his house finally happy I heard from him and able to get my laptop, he started getting very irate with me saying he was at the hospital with his grandma and he doesnt know why I wasnt being patient, he aggressively gave me back my laptop in pieces without my charger. I asked him to put it back the way I gave it to him so I can turn on my laptop. He wouldnt I asked him for my money back that he asked for before of service. He started getting more irate and told me to get out of his house. I wanted to call the cops as this guy robbed me and broke my laptop or switched out parts but it was a civil issue couldnt press charges. I dont know how this guy has an up and running business legitimately acting like a complete criminal and a fool. I hope no one goes through what I went through.

Perez computer solutions is NOT a BBB Accredited Business.

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