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Business Profile

Residential Air Conditioning Contractors

Ultra Air Conditioning Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAD PREVIOUSLY FILED A COMPLAINT ABOUT THIS COMPANY NOT CORRECTING AN ISSUE AND LED TO A PERMIT NOT BEONG ISSUED. the HAD CORRECTED PART OF THE PROBLEM, AND I SAID THE ISSUE HAD BEEN RESOLVERED. UNFORTUNATELY, ISPOKE TO SOON. the CORRECT SIZE FILTER HAS NOT BEEN INSTALLED, SO INSPECTION BY THE CITY OF COCONUT CREEK CANNOT BE DONE, AND NO PERMIT CAN BE ISSUED. I HAVE CALLED AND TEXTED, AND NO ONE ANSWERS, PROBABLY BECAUSE THEY DO NOT WANT TO SPEAK TO ***** HAS BEEN OVER A MONTH SINCE THE FILTER WAS SUPPOSED TO BE ORDERED; SURELY ENOUGH TIME IF THEY HAD INDEED ORDERED IT. i AM LIMBO HERE, NOT KNOWING WHAT IS GOING ON. i WOULD LIKE TO BE IN CONTACT WITH SOME AGENCY THAT CAN HELP ME RESOLVE THIS. THE WORST PART SEEMS TO BE THIER REFUSAL TO NASWER ANY OF MY CALLS OR TEXTS

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Permit denied by city of ************* because installation failed inspection. There is an opening in one wall that must be closed; inspector stated that unfiltered air is getting ********** has not completed work on this. made two appts to come over, then postponed them once the night before, and once right before they were due to arrive. It is now two weeks after inspection, and company has not responded to my texts . This unit was installed over 6 months ago, and still do not have a permit issued. this is a problem should I choose to sell. Plus the fee paid covered a permit. I am a retired senior living alone, and this is quite stressful, as you can ************ is the number Ive been texting to. ************. when I call the number listed, you have to leave a message and hope for a return call

    Customer Answer

    Date: 02/13/2025

    A couple of months after installation of unit, an intermittent noise developed in unit. An appt was scheduled three times to check this out; no one ever showed or called to say they were not coming. that issue is still not resolved, though they did come to fix the problem with a leak from the drain line that showed a few days after installation. I have a paper receipt that says work is guaranteed for one year, labor for two.  cannot upload- beyond my skills, such as it is.

    it seems their business practices desperately some changes

    Customer Answer

    Date: 02/18/2025

    issue has been resolved . technician was here yesterday, and repaired problem. Hopefully, it will pass next inspection

  • Initial Complaint

    Date:04/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company advertised that a Permit fee was included in the total quote. The ** was installed on 12/08/2022 and they never let me know regarding the Permit. I called Palm Beach County and found out a Permit was never applied for which put me in a position of being fined and other issues. Finally on 02/01/2023 after telling them I would file a complaint they got the Permit. Then the technicians had to come back after the inspection failed. There were four issues that failed. The customer service never returned my calls. I never even received a Paid in Full receipt even after asking for it three times. Stay away from this company. This is the most unprofessional company I ever dealt with.

    Business Response

    Date: 04/27/2023

    This customer had no issue with the workmanship of the ac being installed and repair issues.
    The minor issues in which was necessary to be corrected and were addressed shortly thereafter and second inspection was approved and permit was closed out within the 6 months  of issuance prior the the expired date. 

    In some cases when customers are without ac emergency installs are done prior to permits issues although we are registered  with most municipalities and we have notified them of emergency instances when owners are having ac problems and they  have advised us to ensure permits are applied for shortly thereafter and inspections satisfied 

    Unfortunately not all customers will be completely satisfied when this occurs , although  we have a large majority that actually are satisfied with their experience from start to finish 

    this owner communicated primarily via email and we responded each time to those requests.  Unsure of any calls being not returned or  unanswered

    Also please note 

    We received notification by palm beach county on 4/27/23 this job passed inspection and permit closed out 

     

     

    Customer Answer

    Date: 04/28/2023

     
    Complaint: 19991156

    I am rejecting this response because:

    The air conditioner was installed and paid for on 12/08/2022. The Permit was not applied for until 02/01/2023 after much correspondence and procrastination from the company, and only after I told them I was about to notify the ************* of their violation. Permits are required before work begins, not two months after. The company was angry with me because I pressed for the Permit and procrastinated fixing the four issues that were found by the Inspector during installation. The installation did not follow Rheem requirements on securing the Condenser on the roof or installing Rheems requirement for a 25 amp fuse. They left the 30 amp fuse in. These are just two of the reasons it failed the inspection. It just was shoddy workmanship. And, it is a violation of ******* Building Codes to begin installation of a new air conditioner without getting a Permit first. By not following ******** codes (laws) they put me, the homeowner, responsible and I could have been subject to a fine by ******* law. Also, it could have been difficult to sell my condo if it was found out that an AC was installed without a Permit. 
    Please note on the attachments the quote Ultra sent me on12/05/2022 which included a Permit fee in the total price. Then look at the second attachment in the lower left side of the page where it confirms the permit was not applied for until early February 2023. This company advertises in my senior citizen community magazine and is just trying to take advantage of our residents by saving money by charging its customers a Permit fee, then not actually getting that Permit. 

    Sincerely,

    *****************************

Ultra Air Conditioning Inc is NOT a BBB Accredited Business.

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