Business ProfileforLevenger Company

I placed an order (nothing customized, all products sold by Levenger and not third party vendors as far as I could tell) before the start of business on Friday, Dec 23, with express shipping -- at the time I placed the order, the expected delivery on the order checkout screen was around Dec 28, and nothing was listed as taking extra processing time. I didn't expect it would be processed and ship out that day, but I expected that it would surely ship out the following week to arrive by New Year's with the express shipping. It didn't. In fact, it still hadn't even shipped the following week - the order was still at the warehouse fulfillment step! I reached out to Levenger customer service 3 times about this order, the first two times asking for an ETA for shipping (none was given; just excuses), and the third time (after >20 minutes on hold) asking to cancel the order, which was finally done on January 4.This was my first time ordering from Levenger, and based on this experience, it will also be the last. Their communication needs to vastly improve in this digital age. It is not acceptable to hold onto orders for 10 days (particularly those ordered with express shipping!), not ship them, and not proactively communicate that processing is delayed. For context, I ordered from several other retailers on Dec 23 and Dec 24 this year, and all of those orders were processed and shipped no later than Dec 27. One retailer I frequently shop from will pre-emptively send me an email if orders haven't shipped within 3 days explaining that they're running behind and will ship ASAP.