Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a formal request to cancel all warranties included in my vehicle purchase from Grieco Ford of Delray Beach over three months ago. As of today, the cancellation has not been reflected in my loan balance, and I have received no confirmation or documentation of the process.Ive made several attempts to get answers from the dealership, but Ive been ignored or given the runaround. I believe they are intentionally delaying the process or failing to act, which results in continued charges for products I no longer wish to carry. This is unacceptable, and I feel misled and taken advantage of.Desired resolution:Immediate confirmation of warranty cancellation Refund or credit applied to my loan Clear explanation from the dealership regarding the delay

  Business Response

  Date: 05/15/2025

  Hi,

   

  I received an email from the client on Saturday. I responded as soon as I got back to the store. After getting some information I confirmed that the products were cancelled at the end of April. The office has cut the check, and it is on the way to the lender. It usually takes at least 10 days to credit the account once the lender cashes our check. I believe this matter is settled.

   

  Sincere apologies,

   

  Michael 

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of EventsThis complaint is being submitted to document an ongoing and unresolved issue between myself and Grieco Ford of Delray Beach related to a missing warranty refund check in the amount of $5,111.09.I initially purchased a vehicle protection warranty related to my ****** Camry. At the time the warranty was canceled or no longer valid (whether due to vehicle sale, cancellation, or expiration), a refund was issued by **************, the financial institution backing the warranty. The dealership, Grieco Ford of Delray Beach, was responsible for managing and facilitating the disbursement of this refund to me, the rightful recipient.Despite multiple communications, I have not received the check. According to information I obtained from Ally, the check was mailed to the wrong address and allegedly cashed, but not by me. Ally confirmed that they do not have definitive proof of who cashed the check, and Grieco has not provided any evidence, assistance, or resolution in determining where the funds went or how I can be refunded.Dealership Negligence and MishandlingFrom the beginning, Grieco Ford of Delray Beach has demonstrated poor handling, lack of communication, and zero accountability throughout this process. When I visited their storefront in person, I was treated with disrespect, and my concerns were brushed aside with no real attempt to resolve the issue.

  Business Response

  Date: 06/03/2025

  Hi,

  On 3/27/2025 check#***** was sent to ********** Although we have been sending all of our warranty cancellations refunds to the same address for years. in this case they say it was the wrong address. Although they cashed our check on 3/27/2025. They never applied it to the customer's account. Since then, the lender has found the funds and applied it to the customer's account. they also noted that the customers overage is being processed and refund to the customer. they said to allow ******** for that. i believe the customer has this check now.

   

  I believe this matter is settled. We again apologize for the inconvenience. 

  Regards,

  Michael 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a new F-150 and ask for an option that is about 12k at most **** dealers they come back and say no we want 15/16k wow I was in shock ! I just gave them 48K cash wire transfer this truck was hard to find or I would have walked on this deal ! I get to looking for the second key fob and no were to be found, I call dealer and person who delivered my truck lies and says he gave me both keys ! then my temp tag expires and no tags no reg no title

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has been using the ****** **** dealership in Delray for the life of her car, which has had two short block replacements under warranty. Recently, we took her Escape in because the check engine light came on while accelerating on 95. The light didnt stay on, but thats how the previous issues began. We wanted to see if it was the same problem and whether it was still under warranty..Unfortunately, we were informed that the vehicle was no longer under warranty, and they quoted us $800 just to take apart the engine to diagnose the issue. We decided to seek a second opinion or possibly trade the vehicle in before the problem worsened.However, when my wife went to pick up the car, it started shaking. We spoke with the person in charge, and they agreed to keep it and look into it further, all while trying to sell us a new vehicle with a $7,000 trade-in offer before the shaking ***********, we received a call stating that the entire engine needs to be rebuilt at a cost of $10,000, with **** only covering $4,000despite them not even taking the engine apart to assess it.We are extremely displeased and feel swindled. All we want is for them to return the vehicle to the condition it was in when we dropped it off, which was without the shaking. **** is refusing responsibility, and we dont understand why.

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thu 12/12/24, I paid for extended warranty for my car and was supposed to be charged $1999.99. The first attempt did not go through (according to cashier) so we did it a second time. When I got home I found out that the first charge did go through, but was entered as $19,999,99. This was then followed by the correct charge of $1999.99.First thing Friday morning I informed the sales person of the mistake. He requested screenshots of the transactions from my bank *which I immediately sent via email). I did not receive any return calls or emails informing me of the issue being resolved. I called an left numerous messages that day with salesman and a manager at the dealer and still no responses I continued calling and emailing the next day and still no response. This is $20K we are talking about and I would expect the dealership to resolve this immediately and keep me updated

  Business Response

  Date: 12/30/2024

  Hi,

  This complaint should be closed. The ************** released the funds back to his account. The receptionist on duty that day hit an extra "9" when processing the transaction. Before it was completed, she realized what she had done and had the card removed from the machine before it went through. We never received the money, but the customers bank removed the money from his account. We tried to give the customer what he needed to have his bank release the money back to him. it took a few days for this to be processed. We are sorry that this even happened in the first place. We spoke to all of our receptionist about being careful when processing transactions. I the end this should be closed since the customer received his money back from the bank.

  regards,

  Michael 

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Grieco Ford of Delray Beach, ** August 29th, 2024, with a pre-approval letter for auto financing from ***********. I met with the sales *** ****** who provided me details and a test drive for a 2024 **** Mustang. Before applying for financing, I gave ****** specific instructions to not run my credit ***ort multiple times but to only pull my credit ***ort once for the *********** application.After the auto finance application was ran, ****** came back and said to me that *********** is requesting a $4,000.00 down payment in order to move forward with the buying process of the 2024 **** Mustang. I asked, how much was I approved for, his response was that he did not know. I refused to give a down payment and this time the General Sales Manager **** came and tried to convince me for a down payment in which I refused again and left the dealership.I gave *********** a call after leaving the Dealership to get clarity on the results of the auto finance application and was informed that I had indeed been qualified for auto financing and that they were waiting on Grieco **** to send over the contract for the vehicle along with supporting documents. They also did not mention anything about me submitting a $4,000.00 downpayment.I gave ****** a call to express my concerns and he got me on the phone with **** and I asked why was there not any documentation submitted back to *********** if I was approved for financing and why did he ask me for a $4,000.00 down payment when *********** never mentioned that a downpayment was required. Instead of addressing the question, **** began to speak in circles and insisted that a downpayment was required. **** also tried to belittle me by mentioning how my credit score was a 580. This is a violation of the *************** Act Section 16. Neither **** nor any employee at Grieco **** has the right to deem me not credit worthy based off of my credit score. Because I refused to give a downpayment to ****, he decided to gatekeep

  Business Response

  Date: 08/30/2024

  Hi,

   

  Sorry that you think **** was just asking for a downpayment for any reason other than the lender required it. You picked out a 2024 mustang with an MSRP just shy of $36,000. Without negotiating **** just reduced the selling price by over $3,000.00 dollars and submitted the application to **********( just as your attachment confirms). Once you add the taxes and fees, you would need a loan for approximately $36,437.00. You will see from our internal Communicaton with the lender. they came back with a max loan of $27,977.00. this is why **** asked for the money down. One thing about buying automobiles,houses and other items. The selling price is the selling price. Once that is established it doesn't matter to us how you pay for it. I would just have to ask one question, what would we care if the lender gives you the full loan amount or $10,000 less? We hope they would give 100% so we could sell a car in this case. Unfortunately, in this case the lender who you instructed us to only use wants to be in an equity position and under a certain payment. Although we have a great relationship with that lender, we would be willing to try and place the loan with someone else that might require less money down. It is not guaranteed but we would be willing to try. Other than that, there isn't anything else we can do. We are at the mercy of the lender. We would be happy to sell the car cash if that is an option.

  i hope this information helps.

  regards,

  Michael 

   

   

  Customer Answer

  Date: 08/31/2024

   
  Complaint: 22219624
  
  I am rejecting this response because:

  ****** and **** willfully withheld the fact that there was max loan offer of $27,977.00 while I was at the dealership. I specifically asked ****** how much the application was approved for and his response was I do not know but we are going to need a down payment to move forward. I am aware that the offer of $27,977.00 that you received from *********** after the application was submitted was an automated generated decision offer. So, my question is if the offer was computer generated, where is the documentation from *********** stating that a down payment was required? Did it come from a live agent or the Financial Manager? I called *********** on three separate occasions, spoke with three different live agents and each live agent gave me the same message that "We have received your information from ****** **** Delray Beach but we have not received your contract or supporting documents; meaning we don't have any specific details to give you in regards to your financing. Why has this step been skipped? I am requesting to sit down with someone at ****** **** and go over the hard copy contract that was sent by *********** to the dealership, complete the contract and submit back to *********** along with my supporting document such as proof of income in order to finish my car purchase. The *************** Act Section 16 part 2 states that "In no event shall such collateral security be less than the amount than the *************** notes applied for. This means that by law if I applied for $36,437 then I should be credited $36,437 to go towards the purchase of the vehicle.
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/11/2024

  hi,

   

  As i stated earlier we cannot submit a contract that varies from a bank approval for even a ***** more than what the approval is for. If we do, the lender rejects the contract and has us submit a corrected contract to match exactly what they approved. So, if that is how this automotive lender works, why would we send a contact in that doesn't match what they will approve? This works the same in mortgage lending, the only difference with those banks is that they happen to print their own contracts and send them to the closing agent. That transaction takes 30-90days to complete. Ours takes 30-90minutes on average. So, we print the contracts on behalf of the lender. 

  As far as the *************** Act of 1913 that you quoted section 16 part 2 is in reference to banks and the ***************. It does not pertain to auto lending. As that practice started over 50 years from the creation of the *************** system.

  i consider this matter closed and wish you good luck in your automotive purchase.

   

  Regards,

  Michael 

   

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. I bought a 2024 Platinum f-150 pickup. After giving a signal of *****, I used the car for two days and information appeared on the screen that there was a problem with the front camera. I took the car to the dealer and they told me they would take a look at it to see what was going on. They gave me a f-150 used so I could drive while mine was being repaired. After almost a week of no contact, I called them and they informed me that there was a problem with the computer and that they would need to replace a module. After talking to my wife and being upset about the situation, I decided to go to the dealer to ask them to give me another pickup or my money back, since the car had only been used for two days. They told me it wouldn't be possible and I would have to wait for the repair. Now it's been a week and a half and I'm still waiting for this to be resolved. It's been two weeks since I bought a new car with a defect, I'm very upset about this situation. You buy a new car, thinking about enjoying it and now all this headache, I'm going to have to keep a car that has already been repaired after two days of use. Very sad about this situation.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 **** Explorer ST on Dec 28, 2023 from Grieco **** dealership of ******* Beach ("GF") brought my vehicle back to them at 8am on May 4, 2024 to take care of a software related issue that arose from an earlier service visit at GT; the navigation screen was freezing, resetting all of my setting, etc. ***************************** was the service rep who wrote up my paperwork for my visit and after a couple hours of diagnostic testing, ******* told me the car needed further testing that could be completed on Monday morning. He provided me with a rental car and my vehicle was finally ready late Wed so I picked it up first thing on Thursday morning. The software issue looked to be resolved so I checked-out with ******* and left. When I was driving to work, I noticed my fuel tank was nearly empty and my miles were higher than I remembered, so I stopped for gas down the street from the dealership to re-fuel. While my car was fueling, I checked the original service ticket that ******* wrote up for me on May 4th and saw that my car went from ***** miles to nearly ***** and the fuel tank lost 2/3 of its fuel during the time it was at GF. I called ******* on my way to work to inform him of what happened. He was shocked and said he would bring this to the attention of his service manager and get back to me. The next day, I received an email from *************************, *******'s Service Manager, and he sent me the diagnostic report for my vehicle showing the tests competed, the time stamp of each testing interval. The report also showed the mileage increasing as I indicated as well as the fuel consumption. There were several back-and-forth communications with ****** about the issue and he tried to convince me that no one at the dealership was "joy-riding" in my vehicle. He was not able to explain the 190 miles added to my vehicle nor the significant loss of fuel, and wrote me a final email on June 6, 2024 stating that this was not GF's fault and said there would be no recourse.

  Business Response

  Date: 07/16/2024

  Hi,

   

  After further investigation it was discovered that the issue was our Service Advisor opened the repair order from the information on the Oasis report pulled for that vehicle. The Oasis is a report with connected vehicle data that **** has available. It provides a dealer with current miles, **** pressure, available warranty coverage, current recalls as well as past warranty work,etc. The issue with the report pulled ( attached ) at the time the repair order was written was that the payload data was not received for that current day yet. This is indicated on the upper left corner of the report. I will also include the data sheet that is available from **** on that car. The sheet will show you that at 8:09am the vehicle ***** miles and only 52% of its oil life left. You will then see at 10:56am the vehicle updated the data and the reported the correct miles of ***** miles and 100% oil life after the oil was changed. If you take the total time between data updates is 2 hours and 47 minutes. Now take away 30mins for the average time for an oil change and then deduct an hour for the average time it takes to program the vehicle for this repair. That would leave an employee an 1:17 minutes to " joy ride " 191 miles in the customers vehicle. That seems impossible.

  This is a case of an error at the intake of the vehicle from outdated data. 

  We apologize for any inconvenience this may have caused **********************.

   

  regards,

  ************;

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21830920
  
  I am rejecting this response because it has nothing to do with the fact that I dropped off my car with ***** miles on the odometer on Sat May 4th and picked it up on Thur May 9th with ***** miles on the odometer. Two thirds of the fuel in the fuel tank was also consumed during the 5 days my vehicle was in the possession of the dealership.

  Just because the dealership cannot explain how the miles got on my car and that the fuel was consumed, doesn't mean it didn't happen. They should check their security footage or monitor their employees better so this extremely concerning event for a customer doesn't occur again.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/19/2024

  More BBB,
  
  
  I just received notification that my case was closed. I ask that my case be reopened because this is not a situation where I'm simply dissatisfied with the "Businesses" response.
  
  
  The dealership drove ***************************************************************************************************************************************************************** picking it up.
  
  
  Their response is that there was not enough time to drive 190 miles during the window they referenced but my vehicle was in their possession for 5 and a half days which is surely enough time to drive the 190 miles in question.
  
  
  The dealership needs to review their security footage and customer vehicle security practices because there was certainly a breach. The fact that they're claiming they "didn't joyride in my vehicle" because there wasn't enough time to drive 190 miles in the 1:17 minutes is irrelevant. My car was in their possession for over 5 days and their paperwork confirms the mileage change in question.
  
  
  Concerned Customer,
  
  
  ***************************
  ************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I had a new engine put in. When I left with my car I realized the mileage, for whatever reason went down by 4000 miles. Im trying to get my invoice corrected with the correct mileage. Ive been calling for 3 weeks and I always have to leave a VM. NO ONE CALLS BACK. I need to speak to a live person this is insane

  Business Response

  Date: 05/06/2024

  Hi,

   

  I believe the body shop that worked on the vehicle after us mis keyed the mileage on their repair order. Our Service manager ****** spoke with ****************. She provided a copy of that repair order and a picture of her actual mileage from her car. That was submitted to Carfax to have the mileage corrected. it has been updated and the customer is happy. I believe this should satisfy the inquiry.

  Regards,

  ************;

  Customer Answer

  Date: 05/06/2024

  Grieco changed CarFax but Im still waiting for a correct invoice which Im going hopefully to get from them. The company that fixed the collision did not change the mileage on the car because I saw the change once I left Grieco. I will let BBB know if and when I get the corrected invoice with the change of mileage.   Thank you

  Customer Answer

  Date: 05/10/2024

  Finally resolved this issue with ****. They attached an addendum with the correct mileage. Auto body shop did not put the wrong mileage, **** did originally.  Thank you for your help in this matter. 

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made contact with Grieco Ford of Delray Beach early March. Purchased a vehicle from Grieco Ford of Delray Beach. Completed the purchase on March 29, 2024. Dealership had a payoff amount for my trade-in of $45,395.00 which is listed on the vehicle buyers order instead the dealership paid off a lower amount of $44,961.87 due to an additional payment made (March 16, 2024) since the payoff amount was calculated by the bank. I have been taken advantage of by $490.00 the bank has verified this due to the dealership paying off a lower amount and not reimbursing me for the $490 payment made since the payoff was provided. I am asking for a refund of the amount of my payment $490.00 all supporting documents are attached to support the details within the Better Business Bureau case.