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Business Profile

Motor Freight Trucking

United States of Freight
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company ripped me off, they charged me ******* for a ****** dollar job

    Business Response

    Date: 07/10/2024

    This complaint is factually false and senselessly defamatory in nature.  We have no records of providing any services for this individual for the alleged $2500 or $1500.  We completed a job for this customer on October 19th of last year for a total charge of $1133.  The customer was very pleased with the end result and paid in full.  We have nothing else done with this customer.  I categorically deny the factual basis for this complaint.  

    Customer Answer

    Date: 07/10/2024

     
    Complaint: 21966435

    I am rejecting this response because: they do over charge there customers, for transportations they dont actually do, they hire them out with other companies.

    Sincerely,

    *********************

    Business Response

    Date: 07/10/2024

    We are a licensed Third *********************** by the FMCSA.  We have a long operating history which is unblemished.  We operate in a highly competitive marketplace, and offer exceptional service for a fair price.  We completed a job for this customer in October of last year, and maintain that this complaint is not based in fact and have no reason to believe it is valid.  The customer mentions that my company "ripped them off" by charging them $2500....... we have never done so and have the documentary evidence to support that.  To finalize, we do not know what the basis is for this complaint........ We believe the customer is confusing our company with someone else.   We categorically deny/refute this complaint.  

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