Business ProfileforIThink Community Foundation, Inc

I went in to the Ithink branch on cypress creek in *************** in person to pay off my mortgage.I had less than 10k left on it. The bank teller helped me do the mortgage payoff and turn off the automatic payments. It was a great moment for me! Finally mortgage free. About a month later,I was doing some online banking on Ithink's website and noticed a red banner that said I was past due on payments? It said I owed 26 dollars on my mortgage, so I immediately called customer service and they told me the bank teller didn't process the mortgage payoff correctly. They also told me that they would rectify the problem and not charge me the 26$ since it was Ithink's fault. Ok no harm done or so I thought. on July 12, I started getting email alerts from my ***************** chase and BoA accounts alerting me that there was a change to my credit report.I immediately logged in and saw that Ithink I reported me for a delinquent account, for the 26$ outstanding on the mortgage. The next day, July 13th my credit rating took a plunge by 70 points. I was devastated. I immediately got on the phone with Ithink support and they apologized again and said they would try to dispute the report since this was their fault.I've been a ************************** member for 25+ years. I don't understand why I was reported for a delinquent account for 26$ after a month with thousands of dollars in the account without any warning or anything whatsoever, not to mention that this whole thing was Ithink's fault.I am extremely disapointed and not happy with Ithink CU. I am in the process of buying a new car and I have no idea how my new credit rating will affect my ability to get a favorable loan. I don't think it will be positive