Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thank you for the following response to my claim:
"Since we no longer publish or fulfill the program she purchased, we contacted International Living on her behalf. They have provided information to **************** on how to login to her account to gain access to her program".
(Me):
The only problem is I have NOT been provided with information by International Living as to how to access my account. But would really appreciate it if they would!
Business Response
Date: 03/19/2024
We have reached out to *************************** at her email address. ******************* of AWAI, Great Escape Publishing, was acquired by International Living in 2020.
Since we no longer publish or fulfill the program she purchased, we contacted International Living on her behalf. They have provided information to *************** on how to login to her account to gain access to her program.
This should rectify the issue for ****************.
Thank you.Customer Answer
Date: 03/20/2024
Complaint: 21443505Thank you for the following response to my claim:
"Since we no longer publish or fulfill the program she purchased, we contacted International Living on her behalf. They have provided information to **************** on how to login to her account to gain access to her program".
(Me):
The only problem is I have NOT been provided with information by International Living as to how to access my account. But would really appreciate it if they would!
Sincerely,
***************************Business Response
Date: 03/20/2024
Hello:
I spoke with **************** on the phone today to confirm receipt of my email. She had not seen it - but I resent and she got it right away.
The email gave her access instructions for the program.
She also has my name and email and can follow up with me directly if needed.
Sincerely,
*************************
Customer Answer
Date: 03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does not respond to me. I have sent 5 email to them,all at different times. I used the submission through their own interface program, none of which were responded to. I call into them and while their publications promise hand-held help, which I paid extra for, they give me nothing. I'm rather upset with them because when I call in their agents direct to the website and give no other help. Their own publications states that their exclusive group will help to initiate things but either I can't get this aid or the agents don't offer it. I'm frustrated and don't know where to turn. I don't want to be complaining to the state but they are promising things they do not deliver on and I do not wish to give up on this company as I believe it has potential for me but I am tired of being in debt. I sent a similar message to them and they removed my purchased programs but did nothing else. I'm tired of being neglected. I would like to request a complete refund of all of the items I purchased from them. Please mail the refund to the address indicated, *****************************************************************.Business Response
Date: 01/16/2024
Dear ******,
In response to your recent letter to the BBB
Ive attached copies of our companys correspondence with you over the last couple of years that show weve continually responded to you in a timely and helpful manner.
In addition to that, our records show that youve attended, submitted assignments, and received feedback for most of the programs youve purchased from us.
But regardless of that the fact that you are frustrated and feel like you arent making progress is concerning to us. Not at all what we want for you.
So, if you would like to continue with your copywriting training, we will refund you $2,728.30, which is the amount you have paid toward your Infinity Program to date, but we will not cancel your Infinity Membership. This means you will have a full Infinity Membership, with access to all the programs included,for as long as youd like.
If, however,you choose not to continue your copywriting training with us, we support that too and will refund you $2,728.30.
Either way,youre refund will be processed today.
Please respond directly to me at this email address with bow youd like to proceed.
Thank you,
*************************Initial Complaint
Date:05/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've called and called AWAI and asked for refund. I do not use their service. They've billed me 3 mo. In a row equaling $87.00. This needs to stop. Or I'm going on ************ live with my complaint, your name and that you've done nothing. Yes, I signed up..but I've begged you to stop billing me. Your # im calling is ************. I expect this refund back into my account ending in **** within 4 daysBusiness Response
Date: 06/09/2023
Hi ***:
I'm sorry for your frustration. Your AWAI product purchase will be cancelled immediately. And the $29 you paid will be returned to your credit card.
And, if there's been a delay in our response time, I apologize for that too. We pride ourselves on quick responses, but sometimes emails get delayed, or someone is out and it does take a bit longer. Again ... my apologies.
You placed an order on 4/24/2023 of our AWAI Method test-drive. Based on your offer - which I've attached a copy of here - your immediate charge was for $29 - with the additional charge of $270 to be billed in 31 days.
We did attempt to charge your card on 5/25, 5/26 and 5/27. All those charges were declined. We did not charge any other payments to you - and $29 is the only amount we have received from you. As mentioned previously, this $29 was refunded today June 6, 2023 and takes 5-7 days to hit your bank.
The IP address of the order was: 2603:7081:3e00:bd45
The only correspondence we received from you was an email inquiry on March 7 - prior to your order being placed. We did not receive a request for a refund.
Im sorry you were displeased with your experience. As we've proven during our 25+ years in business, we value greatly our relationship with our membership.
If you have any questions about this, you can reach out to me - or any of our Member Success Team directly at ************.
Sincerely,*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.