Complaints

This profile includes complaints for DynoClimb's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DynoClimb

  null Deland, FL 32720

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  DynoClimb

  150 Crystal Oak Dr Deland, FL 32720-8689

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of dynoclimb for most of this year. My membership was promoted as "cancel anytime." I lost a couple of clients and had to take a job for a few months that put me out of town 90% of the time. My monthly renewal date was October 23rd.
  
  I started attempting to contact dynoclimb on October 15th. They did not answer the phone or return messages for at least 8 phone calls. I returned to the area to spend Halloween with my kids. I finally got someone on the phone November 1st and they informed me I had to cancel in person (was never told this until this phone call.) I drove down to cancel. My credit card had been maxed out so they weren't able to charge me on the 23rd. I described my situation and informed the employee my card had been declined and asked if the charge would be attempted again. She said my card would not be charged again.
  
  2 days later they charged my card for even more than my membership was.
  
  After several rude responses from Britt F****** with dynoclimb I have decided to dispute the charge with my cc company and file a complaint here.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/11/08) */
  The Member in question had submitted a membership termination mid cycle into his monthly membership at DynoClimb ( Rock Climbing and Fitness Membership). Membership is a month to month basis as you are paying dues from 23rd to 22nd of each month as shown and communicated within our Membership EFT (electronic Funds Transfer ) Memberships Agreement and signed documentation.
  
  He had access to submit a membership termination request at anytime online at ********************************** before the next billing cycle (10/23/22-11/22/22). This was communicated to him previously through the membership contracts and also freeze forms he had previously filled out and by our teammates (but insisted to do paper forms alongside). That said he stated he tried calling 8 times but we didn't answer. We have an answering machine and also caller id. We didn't receive an unanswered message from him during the time in question and or an email communication alongside. From Oct 12th-15th we were closed due our regional rock climbing competition. Leaving him 7 more days in which he could have submitted an in person termination if he didn't want to submit his termination of membership online 24/7 at our website. FL statute for Health Clubs state we must have any membership adjustments in writing and the online and or in house options are available to meet these state mandates to protect the consumer and the business. In this it creates consistency and an ethical approach to services rendered, offered, and provided to all members.
  He then came in to submit a membership change on 11/1/22 and talked with our teammate on duty. She explained to him that he wouldn't be charged for future dues (11/23/22-12/22/22) in submitting a termination before that billing cycle. Within his membership account and within his monthly membership obligations he was delinquent in his dues from billing cycle 10/23/22-11/22/22. This processed in accordance with our delinquent account billing cycles and allowed for his account to become current in order for him to terminate his membership. Per the membership agreement we could have additionally added late fees onto his delinquent account but waived that within good faith.
  
  His email communications have been aggressive in nature and within assumptive undertones.
  
  Ultimately we must provide consistency in our membership obligations and follow protocols given to us through the state to protect our members and us as a small business. If we allowed people to take advantage of those obligations and subsequently become inconsistent in those contractual obligations it would not be ethical to those following those obligations.
  
  
  Consumer Response /* (3000, 8, 2022/11/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did try to call at least 8 times and left a message prior to 10/23 with no reply. I was out of town.
  
  The employee told me there would be no charges period. She did not say I would still be billed for delinquent charges.
  
  I was never told I couldn't cancel over the phone or that I was able to cancel online until 11/1. If the business had responded to my repeated request for contact I could've cancelled online but I had no idea how to do that because of their lack of communication.
  
  
  Business Response /* (4000, 19, 2022/12/08) */
  ---------- Forwarded message ---------
  From: DynoClimb Cares ********************
  Date: Tue, Dec 6, 2022 at 6:16 PM
  Subject: Re: BBB Complaint Case# ********************************************
  To: Better Business Bureau *******************
  
  
  We will be taking this consumer to court via credit card fraud and do not need to reference this anymore.
  Thank you