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Business Profile

Remodeling

KBC Ruiz Handyman LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to do a full bathroom remodel which their site states they do. They started the remodel on December 13th. I paid 1850.00 on 12/14/22 and 612.38 on 12/26/22. They did a terrible job on the tile as pictures provided show nothing was lined up or even. I had to get that redone by someone else. They also chipped my new tub which I had to get repaired. They deducted these amounts from my final payment. I am showing you all the pictures to show the poor work. What I am requesting is a refund for the repair "work" done on the bathroom ceiling. I made KBC Ruiz fully aware there was previous water damage to the ceiling and the drywall would need to be replaced. They agreed to do that. However, in March I noticed the ceiling was cracking and the paint was peeling away from the ceiling. I hired someone else to inspect and repair. Upon inspection it was clear the ceiling was never properly repaired and was plastered over the water damage. I have provided pictures to show the damage that was plastered over. Also included pictures of proper repair on 4.11.23. I reached out to KBC Ruiz on 4/11/23 to show the damage and bad work they did and asked for a refund. They stated they were in Georgia and would get in touch with me when they returned. I have yet to hear back from them. It saddens me and infuriates me that companies can charge you for work they never properly completed and then I have to go back and hire someone new and pay again to have it repaired properly. I can say the pictures on KBC Ruiz's website and work completed are not the same. Very poor workmanship to say the least.

KBC Ruiz Handyman LLC is NOT a BBB Accredited Business.

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