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Business Profile

Subscription Agents

Try-weights.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for something I did not order and do not know what it is. Also, there is no information to contact them. I want my account credited immediately and no further charges from this company.

    Business Response

    Date: 12/27/2024

    Hi,

    Thank you for contacting customer support.

    We are unable to locate an account using Mr. **** ****** email address, ************************************************. 

    For us to be able to locate the right record, please provide the following information:

    1. First 6 and last 4 digits of the card
    2. Alternative email address

    We look forward to your response.

    Best Regards,

    Support Team

    Customer Answer

    Date: 01/07/2025

    The first 6 digits of the card are ****** and the last 4 digits are 4647. My alternate e-mail is ***********************

    Customer Answer

    Date: 01/08/2025

    More Information...The first 6 digits of the card are ****** and the last 4 digits are 4647. My alternate e-mail is *******************************.

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 10, 2024 there was a fraudulent payment on my Pay Pal Mastercard by TRY WEIGHTS ************ FL ** for the amount of $59.99. Then on yesterday, 12/12/24, I received a ****** Fraud Alert stating that another attempt to charge my card $24.99 at Try Weights ******************* ******* was attempted. My card was blocked to prevent any additional fraudulent charges by this company. I have filed a dispute with ****** for the $59.99 charge.I contacted the ************ and spoke to a female agent who emphatically told me that "I had to have visited the site and entered my card" despite the fact that I informed her that I hadn't visited the site and my card number was used fraudulent. In addition, I inquired how someone could use my card without putting in the security card on the back of it and she had no *********** i informed ****** in my dispute, when I use my card, I have to fill in the security code before processing any payment unless it's a reoccurring payment that I've already authorized before hand. I don't know who used my card to subscribe to this company's subscription services but I know it wasn't me. And, this company should be held accountable for not having the basic security of requiring the card's security number to process an order. By not having this basic security measure in place, then any thief can use someone else's debit and credit card on their website which should be against the law.

    Business Response

    Date: 12/28/2024

    The Customer's account was cancelled on 2024-12-13 and A refund of ***** USD was processed on 2024-12-14.  The transaction will be posted to ************ account depending on her bank's processing time or it may take a maximum of 30 days.

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel like I was tricked into this i was trying to get a free text plan

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorization this transaction. On nov 3 at 12:05pm an advertisement popped on my phone from TRYWEIGHTLOSS ***************. I exited it out of the pop up. Next day I see a charge for ***** from the above company. When I call the number I found from looking the company up, ************, ******* automated voice states the number is no good.

    Business Response

    Date: 12/13/2024

    Here are the details associated with the subscription:
    Name: ****** *******
    Email address: **********************************
     
    Please note that we have honored the cancellation request of the customer and have turned off the auto-renewal feature of the account. Rest assured that the customer's card will no longer be charged.
     
    Furthermore, we have refunded the charges of ***** USD, ***** USD, and 1.05 USD. The transaction will be posted to the account depending on the customer's bank's processing time or it may take a maximum of 30 days.

  • Initial Complaint

    Date:02/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is responsible for a fishing scam via ********* They represented themselves as a different company, baited me to sign up, and then do not provide any way to cancel.

Try-weights.com is NOT a BBB Accredited Business.

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