ComplaintsforGutter M.D. Inc
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Complaint Details
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Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have my gutters done for my house in July of 2023. However, I started notice that water is not drained from the gutters and a lot of it retained in the gutter. I contacted the owner of the company in January and she promised that she will send someone out to fix the problem but until now she hasn't sent anyone out to fix it, she is also ignored my calls. Please help me to address this problem. Thank you.Business response
03/19/2024
I was made aware of your photo and I explained to the customer that is normal for the ********************** to hold a small amount of water. This is a long stretch of gutter with only one downspout to drain.You had this issue with your previous installation as well.I also explained that we are short handed and would send some as quickly as I could. As far as calls and text messages, I didn't receive one call. You are correct in it shouldn't take this long.We did send the team and this issue was rectified.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.