We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

R&R Flooring and Decor Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problems is that **** says that she is an experienced Licensed Florida General Contractor and the job is not reflecting such a license and knowledge. My large piece of quartz is in the air without support but in 2 edges and it is bending and my crack, the piece was cut too large and in a wrong angle and glued against my will because I immediately noticed the wrong measurements. **** ignored me and the problem.Despite the fact that this was done, this business must proof that at the time of hire Mrs ******** is a Florida Licensed General Contractor and correct the job that was done in a sloppy and careless way.Also my walls have 2 holes that I asked **** to cover before she placed the cabinets .The wall was incomplete when the cabinets were installed.There are many mistakes here and there . I have 3 doors out of place and I am suspecting **** has no idea how to get them ready and install them. So my bedrooms and bathroom have no doors . I am scared that she get them damage for lack of knowledge and common sense.In order to complete the job , Mrs ******** must present the license Ms ******** is adamant she has. Also the mistakes in measuring muy be corrected . One side of my stove measures 25 and the other one 26.5.Mrs ******** has shows no remorse or desire or acknowledgement of this poor job. If she does not have the knowledge she should look for a real licensee person to help her . The job should be corrected and complete. Also she should not take customers stones to undisclosed locations and avoid telling them where their belongings are. This is unacceptable, I had to call the police to help me know where my quartz was taken.This company must improve the competence, the customer service and stop over estimate their capacities , they should not identify themselves as Florida licensees if they are not .

R&R Flooring and Decor Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.