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Business Profile

Auto Parts

Riva Yamaha

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late 2018 I purchased a prepaid maintenance policy on my personal watercraft from ****. The policy was for 6 routine maintenance visits, during specified time frame of 3 years. Sadly, during that period of time, as we all know, the world came to a halt due to the ******19 pandemic. I was unable to utilize the prepaid maintenance on my personal watercraft simply because I was unable to use it because of lockdown, social distancing, and health and well being of the community. ***** stance of not pausing the terms of expiration during such pandemic and counting those years against my ability to capitalize on a prepayment maintenance plan, and terms of the plan to continue through vs pause the terms, resulted in half of my prepaid maintenance to expire. There was no consideration, even after trying to negotiate and come to a resolution, I simply turned away, too bad sad. Its absurdly undo justice, to allow the term clock to keep ticking during the epidemic, and expect me to utilize a plan during that time is plain and simple unfair and should be unlawful way to go about business. One could almost consider theft, as I paid for something and it was never delivered.

Riva Yamaha is NOT a BBB Accredited Business.

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