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Find a Location

We Level Up has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • We Level Up

      1701 Green Rd STE C Deerfield Beach, FL 33064-1074

      BBB Accredited Business
    • We Level Up

      301 E Yamato Rd STE 1130 Boca Raton, FL 33431-4929

      BBB Accredited Business

    Business ProfileforWe Level Up

    Alcoholism Information
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2022

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We Level Up Treatment Centers provide personalized care designed to empower you to overcome mental health and addiction challenges and reach your full potential. Our expert therapists work with you to design a personalized plan that fits your needs and goals. Explore your thoughts and feelings in individual therapy, or find strength in our supportive group settings. Building Skills & Resilience, Gain practical tools through targeted workshops and ongoing support groups. Whether you're navigating substance abuse, anxiety, depression or life's other hurdles.  We equip you with the skills to thrive. 

    Business Details

    This is a multi-location business.

    Find a Location

    We Level Up has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • We Level Up

        1701 Green Rd STE C Deerfield Beach, FL 33064-1074

        BBB Accredited Business
      • We Level Up

        301 E Yamato Rd STE 1130 Boca Raton, FL 33431-4929

        BBB Accredited Business
      Location of This Business
      1701 Green Rd STE C, Deerfield Beach, FL 33064-1074
      BBB File Opened:
      5/11/2021
      Years in Business:
      4
      Business Started:
      8/9/2019
      Business Incorporated:
      2/22/2018
      Accredited Since:
      1/31/2022
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      20
      Alternate Business Name
      • Optreum LLC
      Business Management
      • Ms. Alexandra Korotkevich, CEO
      • Mr. Stephen O'Brien, Managing Owner
      Contact Information

      Principal

      • Ms. Alexandra Korotkevich, CEO

      Customer Contact

      • Ms. Alexandra Korotkevich, CEO
      • Mr. Stephen O'Brien, Managing Owner
      Additional Contact Information

      Email Addresses

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/16/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Poor communication
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John F

      1 star

      03/10/2024


      There’s not a zero star or I’d make sure they were given one. I went across country because the used car salesperson sold me a bill of goods, and I bought right in.I didn’t have the money even if they added “mental health “ to their “substance abuse” program for insurance purposes. I wanted my son to join later, was concerned about the money, but was told “insurance baby”. There were so many issues I could write a book, and I might. The assurance of my computer work wasn’t followed to say the least which lead to poison at work. Keep in mind, everything is taped or recorded, recorded I can’t guarantee. When my fentanyl addict son didn’t come with excitement, I discussed heading home with a calm tone. I was told I wouldn’t get my stuff for 72 hours by top staff. My computer and phone are my family’s well being. I said “that’s illegal, I wonder how the police would handle situation”. She laughed heartily and dared me due to cold and rain plus said “not my first rodeo”. I said “watch this, not mine either” and walked out. An hour plus cold and shivering, I did get the police there. They mentioned the 48 hours, not 72 from head staff, but listened. The Officer went to car, talked to someone, told me to wait, and took off 50 yards. He called me and said once they added mental health to substance abuse insurance would cover; they’ve had over 50 people call for exact reasons in months. He told the people there he would arrest all of them if they didn’t give me my stuff. I was ready for the street with lost wallet and all meds tossed upon arrival before diagnosis. At 55, I have a bad back. I ended up in emergency room and at Denny’s for what felt like ages. A day later, I ended up at phase two, being as horrifying at stage one. They told me and family nothing about where I was going. It was the worst of my days being at “Level Up”. Be on the lookout for my book. John F

      We Level Up Response

      03/13/2024

      Dear *********************,

      We are sorry you've had a negative experience while at our facility. We appreciate you reaching out and bringing this to our attention.  We have taken your complaint very seriously and have assigned our Compliance Team to investigate internally.  We will reach out and provide an update upon a thorough review.

      Thank you.

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