Reviews

Review Details

• Review fromCathy T

  Date: 06/16/2024

  1 star
  These vacuums are ridiculous. I have had mine serviced once in the less than 6 months Ive had it and it needs it again. It has a smell like something died in it, even though it has been cleaned, sanitized and ran several times. I was ready to return it but when I tried to, they said there is no return policy SO: for a lifetime guarantee on a $3000 vacuum, I would like a brand new one to be given without these issues!!

  Hyla USA

  Date: 06/17/2024

  Dear Mrs. *******,
  
  
  
  We are sorry to hear about your experience.
  
  
  
  HYLA Air & Room Cleaning are virtually maintenance free with a patented self-cleaning separator - just add fresh water and let it clean itself! As long as you run the HYLA with clean water, and after use empty the dirty water and rinse the water pan, there is absolutely no need for semi-annual service.
  
  
  
  Usually odor only develops when the water is not emptied after use, and bacteria are allowed to build up in the dirty water. If left for a longer period of time this might penetrate into the plastic. Please feel free to contact us toll-free 1-888-TRY-HYLA with your HYLA's serial number to evaluate your specific situation. We are confident that we will find a solution for you.
  
  
  
  Return policies may vary by state and local independent Distributorship. If you purchased your HYLA in an in-home demonstration, there should always be a return policy unless you purchase some type of clearance or open box item.
  
  
  
  Any type of warranty (i.e. lifetime guarantee) outside of the factory warranty stated on your warranty card is offered by a third party. Please double check your lifetime guarantee documents and file any claims according to the procedure described.
  
  
  
  Should you have any further questions, please do not hesitate to contact us directly toll-free at 1-888-TRY-HYLA.

  
  
  

• Review fromJohn C

  Date: 05/31/2024

  1 star
  Well, I answered an ad for a job, It was supposed to be a Sales Job. I was told by ******** that they provide the leads and everything. Then when I went in there, it was a pitch for direct marketing. She wanted me to give the names of friends and relatives to Cell to claiming that I was gonna get $750 a week if I provide 24 names. It turned out that it wasnt actually a paycheck. It was supposed to be a bonus for After a cell after I sell aHilda air purifier. they also wanted us to take home a Hyla after the training. I asked if we have to pay for it and she said not now, youre going to be taking it out on consignment, but she also said you dont have to pay right now. ** having a hard time finding a job and we have to have people like this Who are pitching a pyramid scheme? this is why Im trying to bring this to your attention. All Im finding or businesses like this in the job market. Who are trying to find angles to get money out of people and not pay them and get richer off of it. I met the two owners one of them was shown off his ******** By parking right in front of the building. Now Ive read a couple of the complaints, and they say this is not a legitimate company. The Hyla air purifier From looking at it is a piece of garbage. Its a flimsy plastic thing hardly looks like youd be able to purify the room. I could probably go into ******* or ********** or even Lowes and get a better machine to do the job for a lot less than $3000. And they wouldnt want to involve any friends or relatives to buy this thing. H*** if I wanted to hit them up for $3000. Ill just hit them up expeditiously not try to rip them off, so what Im saying is this company should be shut down and the two owners should be sent back to *******. So thats all I gotta say in this matter thank you.

  Hyla USA

  Date: 06/07/2024

  ****,

  
  ****s are sold worldwide through in-home demonstrations (or in your words direct marketing).

  
  You applied for a sales position. Pay for sales is commission based. In addition we offer a guaranteed base pay for a number of completed demonstrations (no sales required). This way you definitely get paid when you work, even without sales. Neither base pay nor commission is connected in any way to providing personal referrals (names provided).

  
  Selling consigned product is very common procedure which is only to your benefit. You do not have to purchase any product. Only when you sell your cost will be deducted from your final commission check.

  You do not have to buy anything to get started: no starter package, no setup fee, no product. If you do not sell and stop working with us,you do not owe anything and you wont be stuck with any product you purchased.You also wont make money of your recruits and recruits recruits, etc.

  So the two main factors of a pyramid scheme (most income comes from selling starter kits and set up fees, and making money of your recruits)do not apply to ****.
  
  It seems like you did not understand our pay and bonus structure.Please contact us directly to get a detailed explanation of the job responsibility and the pay if you are still interested. At that time you may also have a second look at the **** as there is no product even remotely close to the **** being sold at home improvement stores.

  
  We understand that **** might now be the right product and opportunity for you. Besides the little time you invested for company orientation,you have not lost anything. Good luck for your future.

• Review fromAmber T

  Date: 05/22/2024

  1 star
  Had a Hyla door to door salesperson hand me a gold box that has a red bow painted on it and says that the company is giving these away free to residents of my city to get the word of mouth out have I heard about these air purifiers before and I said yes I've seen them and he asked me would I be willing to tell others about the product and what my impressions are about it. I answer sure no problem. I'm holding the box and say I will leave a review and post to my social media as well as neighborhood site about the product. He says that's great and what they are looking for, then he says let me come in and hook it up and show you how it works. I tell him that I know how to use it and that I have a sick kid that is asleep and I'd rather not have strangers inside my home. He snatched the box out of my hands and in a loud and very crude voice FINE BE THAT WAY I'LL JUST GIVE THIS TO ONE OF YOUR OTHER NEIGHBORS. And as he walked away mutters "thinking I can't hear him" f***ing b**ch. Now I have a huge sign stating no solicitors and I charge $20 per minute for sale pitchs ect but gave him a chance. He was very adamant about entering my house and come to find out numerous others in my neighborhood had the same experience with the people handing out these so called free gifts to get the word of mouth out about the product. The only word of mouth is DON'T OPEN THE DOOR FOR THEM UNLESS YOU WANT TO FEEL LIKE THEY'RE NOT GIVING ANYTHING AWAY JUST TRYING TO ENTER PEOPLE'S HOMES FOR SOMETHING ELSE. Made my family feel unsafe and kept his name badge backwards so you couldn't read his name. That's a huge red flag

  Hyla USA

  Date: 05/28/2024

  We apologize for your bad experience. We, HYLA USA, conduct business only in *************. We neither have a physical location anywhere close to your zip code nor do our direct sales reps or marketing personnel work in your area. We would not tolerate a situation as described from one of our employees. If you have any further information on the sales rep or the company he works for, we may be able to investigate further and see if this person works with or for an authorized 3rd party reseller. Other than that we can only emphasis on that this is not how we do business and a behavior as described is unacceptable.

   

• Review fromLindsey G

  Date: 09/29/2022

  5 stars
  Great product and have had awesome support so far. My allergies are a lot better and so are my daughters.