Customer ReviewsforBert Faircloth Roofing, Inc.

Great work done on my roof, soffit, fascia and gutters. Bert Faircloth Roofing was expeditious and professionally adept in their work, and all inspections by the City Building Inspector, were passed. Thank-you Bert Faircloth Roofing.

New roof installed December 2022. About a week later (12/23/22) I noticed an odor in the spare room in garage where gas hot water heater is. The gas heater vent pipe to the roof was dislodged during roof install and was venting into house. I called and texted with no response. I went to fire department and advised to get CO monitors. Days later I thought of calling the City Inspector that inspected the finished roof and he offered to call them and within an hour a worker from Bert Faircloth was there fixing the piping. Why didn't they return my calls. I initially told them to be sure to do a double walk-by with the magnet to pick up nails. Over a dozen and a half nails so far in the front yard walk area (still looking) AND right by garage door. This senior female (70's) climbed up a ladder in back of house to check roof and attached porch roof. Shocked, there were 58 (FIFTY EIGHT NAILS) nails on roof of porch as if tossed there. There should be no reason for that many nails to be left on one 10'x8' small attached roof. In heavy rain these nails would have washed off and onto ground where anybody would walk. I tied a rope to a magnet and kept tossing over porch for a couple hours (on an 8' ladder) to remove nails. I couldn't call them to fix this as they do not return my calls yet when they sent their bill, they asked me to do reviews for them (I am). Also, when the worker came to fix the venting, he did a walk around all over the roof as I had asked him. A shame that this worker did not notice all those 58 nails that were on the porch roof while he was standing two feet away. When I got up there, the nails were the first thing I saw. To date I have heard no response from this company and I regret hiring a company that would treat any customer this way. If anything goes wrong with the roof I will have to call another roofer should I need repair. I continue to find nails on the ground as of this date.

Attention Deborah,

I apologize for any inconvenience that you have incurred. I am sure that you feel that my company is incompetent and this was completely our fault. Inadvertently the hot water heater pipe became dislodged when the roofing project was being done. This pipe is located in the garage and the roofers do not go into the garage or private homes. It shouldn’t have come apart and we do take full responsibility and we did immediately have an employee rectify the problem when the city inspector notified us of the smell and called me on my cell phone.

For over 40 years we have closed for the Christmas Holidays prior to Christmas and do not reopen until after the new year which was January 2nd this year.  To the best of my knowledge our customer never left a message on our answering machine nor did she send an email.

After hearing of the complaint about the nails being found I immediately sent a man out to her home to check for nails more thoroughly and drag a magnet on 01/23/23. Again, the customer never contacted us about the nails but contacted you to write a terrible review.

Again I apologize.  Our company has been in residential reroofing for over 50 years and we are into our 3rd generation of the same family and we honestly try very hard to please every customer.

Sincerely
Bert ********* *** President

Addendum: On 01.26.2023 Ruth ********* called Deborah & wanted to come back today with permission and drag a magnet again. She responded emphatically said “No” She didn’t want us back on her property.