Complaints

This profile includes complaints for Daytona Infiniti's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Daytona Infiniti

  1420 N Tomoka Farms Rd Daytona Beach, FL 32124-7606

• 

  Daytona Infiniti

  505 S Flagler Dr STE 1400 West Palm Beach, FL 33401-5952

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27th I went into the dealership to purchase a used vehicle. They found me a 2019 GMC Yukon that was out of state at the time, but they said they would have it brought to the dealership in ** for me. I signed all the paperwork that day with the understanding that I was leaving the state for work on December 6th. I was assured the vehicle would be there by the 3rd or 4th so I could look it over and then pack it up to leave. I was told on Dec 3rd that it was in transit and due to arrive between the 4th and 10th. The vehicle did not arrive before I was scheduled to leave town, and I requested my trade in truck 2016 Dodge Ram to be returned so I could get to work. They said my truck was on a lift being inspected. I told them I it was not a done deal until I was able to inspect the Yukon so I'm not sure why my Dodge was on a lift. I was then told they would put me in a loaner vehicle which I could take to ********, and they would ship the Yukon to me, and pick up the loader car. Because of all of this going on I never received copies of any of the paperwork I signed on this deal. I am paying for extra coverage, having issues with the vehicle already, and have no copies of the coverage I am paying for. The vehicle was also delivered in Demonstration Mode which I notified my salesman of and requires a dealership to fix. I have asked my salesman, via text because he will not answer my calls, multiple times for copies of the paperwork as well as for my registration which I have not received. I called the dealership on January 28th and was told the sales managers were in a meeting and would call me back which has not happened. I called again on January 30th as well as today February 3rd and now nobody answers at all. The phone rings for 2 minutes and then the call ends. On January 30th I also went to the online chat and requested the same information and was told I would get a call, which still has not happened.

  Business Response

  Date: 02/26/2025

  in regards to the concern, first we are truly sorry for the issues and want to apologize, we believe buying a car should be fun and easy. The error occurred because the paperwork was sent to her Fl address and not her other address, we have resent all paperwork to both address and verified with the customer she does have all the paperwork. We also confirmed the car is running fine and she has not issues. She is satisfied and the problems are all resolved to the customers complete satisfaction.   this case has been handled.
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22891663
  
  I am rejecting this response because it is a lie. I did not receive any paperwork at my Florida address. I received a post card from Daytona Infiniti about warranty expiring and Sirius XM trial expiring, both to my Florida address so I know they have the correct address. 
  A sales manager called me Tuesday 2/25 to ask me what I wanted. I told him I want the paperwork. He never asked how the vehicle was running so has no clue if Im having issues with that. He told me he would call me back in 15 min and never returned my call. The salesman I originally started this process with then text me asking for my Colorado address. I replied that I will be in town next week and will pick it up in person. 
  When I receive my paperwork and voice my concerns in person, then and only then will this be resolved.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre-owned 2020 Infiniti QX60, VIN *****************, from Daytona Infiniti 7/28/23. When I took the vehicle to my local Infiniti dealer in April of 2024, I found out the Certified Pre-owned warranty was never activated by Daytona Infiniti. I have spent the last 6 months, and dealt with 3 different individuals, trying to get the warranty activated, only to get the run around each time. I have text messages from 2 different individuals at the dealership telling me they are working the issue and that it should be any day now, only to get blown off and handed to someone else.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About Daytona Infiniti. I made contact with this dealership through cars.com. Its the only dealership Ive contacted in the last 3 weeks using the site, its the only dealership I gave my phone number to through any car purchasing site. The purchase didnt work out. The sales people went back and fourth through text for almost 4 hours about price. I had asked them to stop bothering me if they didnt accept my offer, they still bothered me. I wrote a review about how I was treated. I believe the sales employee has retaliated by taking my information, entering it on many other websites for vehicles. Yesterday I was bombarded with phone calls and text to the point I couldnt use my phone. They were from dealerships all over the country. Some of the calls I was able to take told me the sites that sent my info, one was a site I had not heard of or used before. Ive contacted all of these websites and yes, they see where my information has been entered. Its not a hack because some of the time my name was spelled incorrectly by one letter. The sites will contact me with more information today supposedly. I contacted Daytona Infiniti as soon as my phone had a break in calls, told them all of this. Miraculously my name started being spelled correctly after I mentioned its not a cars.com hack like he claimed, couldnt be because I know how to spell my name. They of course dont believe it could be one of their guys. They are the only business that I gave my information to. The sales are retaliating because of my review. Ive had to mute calls and text. I dont know that theres anything that can help me. I feel targeted because I told the truth about an experience in a review. It was through text so I have proof to back up my review. Its either ****** or ****** that have taken my information. They are who I was dealing with.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Daytona Infiniti dealership last 02/03/2024 to purchase a vehicle. They offered us used 2017 ******* Santa Fe ******************* that has ****** miles on it. After making $3200 down payment, we took out the car last 02/05/2024. After only a month of using the vehicle, (Around 2nd week of March 2024) I've noticed the unusual white smoke from the exhaust pipe then eventually the refill oil warning on the dashboard showed up. When I checked the oil dipstick, the oil level is very low. Reported it to the dealership to have it checked and repaired last 03/30/2024 and what they did is just refill the oil and told me to just observe it for now. The refill oil warning was still there and it never went away even after they refill the oil. After a month, same thing happened, the oil drained to low level and I had to refill it 2 times. Went back to the dealership last June 08 to do change oil and report them the situation. What they did is just change the oil and again I was told to just observe it for now and they haven't do anything to repair it. After a week of driving the car, it started to smell like a burnt oil and very harmful specially for my 2 year old toddler. We are not comfortable anymore to drive the car as the refill oil on the dashboard is still showing and the oil level on the dipstick is draining drastically. When we went back to dealership and told them that we want them to fix it completely as our family doesn't feel safe driving it anymore, THEY ARE ASKING US TO PAY $1200 for the the parts and labor. They said that it is not covered by their warranty considering that they sold us a bad car which is already defective from the very start. They are bragging that their dealership offers Lifetime warranty. It is there on their website for new and used car, LIFETIME WARRANTY for BUYER'S CONFIDENCE. All we want is for DAYTONA INFINITI to repair the issue of the car that we got from them and we should not be paying for anything or replace it.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2021 QX50 that was certified pre-owned by the dealership in March 2024. Since that time, we have had 3 service issues that were things we were told were inspected during the certification process. First, one of the key fobs stopped working within the first week of ownership. Then, the intermittent windshield wiper setting stopped working and the Bluetooth connection stopped working. We were charged extra at the time of purchase for the certified pre-owned status and feel we deserve a refund or full vehicle replacement since the inspection report was false for at least these 3 items that we know of right now.

  Business Response

  Date: 06/21/2024

  Mrs. ******** (Our Customer) felt as though there was not significant value in the Certification of the vehicle she purchased from Daytona INFINITI. On 6/19/24 the customer was presented with a bill for a tire that needed to be replaced due to puncture. On 6/20/24 Daytona INFINITI replaced the tire and completed all services at no charge to the Customer. 

  At this time Mrs. ******** is  satisfied with the outcome and we request this complaint to be closed. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21873862
  
  I am rejecting this response because: Unfortunately, four days after the initial repairs, new inspection, and tire replacement, the air conditioning did not work. As this happened after business hours, we had to wait until the next morning to take the car to be looked at once agin. The next day when the vehicle was taken back to the dealer, the air was working again and they claimed they couldn't find anything wrong. I don't understand how after a second "certification" inspection something like the air conditioning could stop working. I'm tired of trips to the repair shop for a car that we paid extra for to be dealer certified and inspected and that only has ***** miles on it. Either something is seriously wrong with this vehicle, or the inspections have not been thorough.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Daytona Infiniti for financial damages and unfair practices.On 05/26/2023, I traded in my *** 2013 3 series for a 2020 ***** Trax at Daytona Infiniti under the agreed terms of $250 monthly payment with zero down. Despite assurances, Daytona Infiniti failed to pay off my *** promptly, forcing me to cover the payments myself. After repeated inquiries, they coerced me into an additional $500 down payment, increasing my monthly payment and interest rate.Actions Taken:I filed complaints with the ************************* the ************************** and sought legal counsel.Requested Resolution:I seek compensation for the additional down payment, increased monthly payment, and associated costs.Desired Outcome:I request a fair settlement that addresses the financial harm caused.Conclusion:Daytona Infiniti's actions have caused significant financial strain, and I trust the Better Business Bureau will ensure a fair resolution.Sincerely,***********************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Daytona Infiniti the car was certified preowned at ************************* **** it is owned by the same owners so they moved the car to Infiniti stock to sell the car was then reinspected by Infiniti. Car is a 2023 Audi purchased with 5k miles basically brand new. On Monday I drove 2.5 hours to ** for an appointment when I came out my tire was flat I had an air pump so we inflated it. Went to discount tire where they informed me that my front tires were a 4/10 and rears a 5/10 upon inspecting the right rear tire they showed me a large rope plug put into the very far inside tread of the tire they explained this is not safe not dot approved and is not catchable and that they advised I call the dealership because the car is awd and due to that would need all 4 tires replaced. I called the dealership they were very nasty told me whats my question and that anyone would say they didnt do it I explained that this is unsafe and that I could have wrecked or died on the road due to this car going through 2 inspections and not being noticed told about or adressed. The sales manager was very nasty did not even offer to look at the car explained that even if the car was brand new maybe all they would do is offer road side assistance maybe and maybe not even that. Did not offer to look at the car have a conversation anything said he would tell his manager which I was never contacted. I drove home went to tire place they inspected with same findings and I paid $1158.72 for tires on a car with 9k miles and a year old . Another manager ***** called and requested to see a gauge on the tires to prove its that tire and all kinds of requests I called discount tire they were going to take photos but unfortunately the tires were taken on reclaim that morning I was there till 7:45pm the night before. But to have the dealership call ***** the manager called back and lied about what he was told and how the tread is checked . I do have additional info to add to this complaint

  Customer Answer

  Date: 03/13/2024

  Attached are additional documents from discount tire 2 photos are from the instrument used to check the tread depths as you can see the were all low and the other document is the notes on the state the tires were in prior to the new set being installed . 
  

  the additional details from the original complaint are as follows.  ***** stated that the discount tire told him they only read one reading from the outside when they in fact take 3 readings . ***** at Infiniti tried to down play the tires and said there was bad tread on the edges and would be due to someone accelerating and I explained that the car is only driven to work and that it has not been and the tread wear is even. I also explained that this car should have never passed 2 inspections with a rope plug in the tire like this that it is super unsafe and that the tire store was shocked to see the tires on this new of a car in this condition and that it was sold this way. Today I contacted ***** to see if there was any development and he said if they cant see the tires then they cant offer an refund and I explained I would love to show the tires but as you can see I took it to a tire store they keep your tires and as the tech told you they were unfortunately sent to reclaim before we could take more photos. I also told him I would be submitting a claim and leaving a review based on this treatment and that it was unacceptable to not even be asked to come down or have a conversation which I have offered a number of times. I am now out just shy of  $1200 on tires for a car that is virtually new and was certified twice. I have not had any tire issues or had anything done to the tires since buying it no repairs no checks no anything. 

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The start date of our vehicle was dropped off on May 1, 2023. Our vehicle was finally completed on August 2, 2023. We had nothing but problems and excuses from the estimator. Allen ****** When we dropped off our truck the window operated perfectly and went up/down without any problems.The door was dented and the door locks didn't work though the window was fine. Also, when we picked up the vehicle the carpets were soaked in front and back. It was all too apparent they stored our truck outside without the door on. There was water in and on the dashboard. We made a complaint with Mr Jimmy B***** about the soaked carpets and the window not working. I was assured that they would make the repairs and cleaning or replace the carpets.We sent him pictures of carpet and showed him the damages. After a week it was quite obvious they don't care about the quality of their work and lack ethics. We are requesting that the carpets be replaced and that they repair the window operation.It took them from May to August to make the repairs on our truck and we heard one excuse after another and we are still not satisfied with the work they did.

  Customer Answer

  Date: 11/16/2023

  They are slowly resolving the issues with our truck. When they address all the problems we will then respond.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get the gap insurance back on this car that I bought at Daytona Infiniti. I need a copy of the cancellation notice and a copy of the buyers order form as I for no original sale paperwork. I have traded the car that I bought at Daytona Infiniti to Daytona Mazerati. Daytona Infinity will not even answer the phone. It has been 6 months.

  Customer Answer

  Date: 10/03/2023

  Complaint resolved thank you

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2023 we went to Daytona Infiniti to see a vehicle that we were told was not there upon arrival. (This is fine) As we went through the process, the price of the car was not discussed but the monthly cost and duration of the loan were. At the signing table, we saw the cost of the car and when I mentioned the minor issues with the car, we were told about packages that were an additional cost that would cover the problems. One being the platinum package, another a tire package. We were not offered an extended warranty for the vehicle at signing. As we were leaving, I asked for the paperwork which I was told would be mailed to us because it was the end of the business day. After one week, I contacted the dealership for the paperwork that was promised, it had not been sent. On May 24, we were asked to come back into the dealership because the finance person "Matt" made an error on a tax rebate. He assured us that all numbers were the same as prior. We again did not receive a copy of the paperwork because "it was raining" and Matt was heading out. We have been working with David, who has resolved some of the issues such as a registration issue where they did not register the vehicle although they provided us with a new sticker. After signing, we were told that Matt took it upon himself to remove the platinum package that we originally signed for on May 3 in order to fix the tax rebate issue. David has worked to add this package back. I've spent over 15 hours trying to get paperwork sent to us from the May 24 signing. We've been promised that the paperwork would be emailed, printed and left in the vehicle after a detail of the car, mailed to us and still it has not been provided. It is September 6, we have no paperwork from Daytona Infiniti from May 24 signing. The numbers on the vehicle do not add up. The price of the car was well above market value which we found out on the May 3 paperwork which was just mailed to us in August.

  Customer Answer

  Date: 10/06/2023

  The company appears to have resolved a portion of this but not the complete issue