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Business Profile

Gunsmiths

Daytona Tactical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two AR-15 kits on Aug. 11, 2023 (order *********) and one on Aug 18, 2023 (order number *********). I didn't start putting them together until Dec. 26, 2023. When I went to put the upper on and push the front pin in, and then close it down to push the back take-down pin in, there's a quarter inch gap from the upper not closing down to the lower. If I pull the front pin out and place the lower and upper together, it seems to fit together fine, but as soon as I push in the front take down pin, it will not allow the upper to close down to the lower. I've tried mixing the parts from other kits, but there is something wrong with two of these lowers. I emailed on Dec. 27, Dec 30, and Jan 11. Finally got a response on Jan 11 when they asked if the lowers were milled. I replied the same day stating that I tried making the blue one first and milled it out before I realized there was a problem. The bronze one I tried putting together before milling in case it had the same issue. I clearly stated that one was milled and one was not. I have since received no reply and have sent subsequent emails on Jan 13, 20, and 26. If email is not a good way of communication, they really should give a phone number to resolve issues. I would like to get the problem of the two faulty kits resolved.

  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Friday there site said two business day shipping it came to $20.00 shipping my order was for $41.90 in items (I live 1 hr 10 minuities away) so I figured. it would ship Monday the latest ?No tracking number,emailed them I was told they are closed over the weekend No bull! they said I would have a tracking number today,nothing today either I never checked their reviews wish I did now,their rep is bad,very bad

    Business Response

    Date: 02/21/2023

    The customer placed this order on January 20. The order shows shipped on January 23 and delivered on January 25. Please note that our shipping times as listed on our website are 3-5 BUSINESS days and the customer received their order in that time frame. 

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a 80 percent raw 308 lower for 69.95 got charged 100.49 not good its a scam you think you are paying a lower price till you get your bank statement

    Business Response

    Date: 02/21/2023

    The customer claims that we overcharged them, but according to their order information, the raw 80% lower is not the only item on the order. The lower was $69.95, the customer also added a rifle length buffer for $14.59 plus shipping for both items which was $15.95, coming to a grand total of $100.49. This information was provided to the customer and was also listed on their invoice that they received when they placed the order. We can resend this information, should the customer request so.

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some upper components for .300 blk on Dec 2nd 2022 and Never received confirmation for the order but my card was charged. Either confirmation that the items are shipped or a refund is needed.

    Business Response

    Date: 01/02/2023

    customer placed this order on dec 2, the order shows shipped on dec 5 and the customer received it on dec 7. We did not receive any correspondence from this customer and the order was shipped within the 5-7 BUSINESS days that our website states shipping times are.

    Customer Answer

    Date: 01/09/2023

    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:11/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a complete upper receiver. I received the box and the bolt carrier group was missing. I attempted to cal and got a machine telling me to email. I emailed explaining that the part was not in the upper or the packaging. I got a response to look in the end of the upper. I already had and it wasn't there. I emailed back to see what they could do to rectify the situation and have not received any word back.

    Business Response

    Date: 11/22/2022

    Business Response /* (1000, 5, 2022/11/03) */
    we responded to customer regarding missing items and shipped them out the same day, customer was also sent tracking on the missing items.

  • Initial Complaint

    Date:09/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on August 6, 2022 (order number ********* ) and was charged $694.89. There was no order confirmation, no call , no Email response and up to this date September 9, 2022 I haven't received anything but unanswered calls and Emails.

    Business Response

    Date: 10/20/2022

    Business Response /* (1000, 5, 2022/09/21) */
    the customer was sent a follow up email in august 8 requesting ID verification for the name and address on the order, we have not received a response at this time. This request is to prevent fraud.

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At first they sent me my orders pretty quick, now they have gone silent on customers!!!! STAY AWAY ALERT!!! Had to have my bank dispute my charge with them and I'm not even sure they responded to the bank? The Bank did credit my account! Almost 4 weeks and still haven't received my order, no email confirmation of my order I had to take a snapshot of the order number at checkout. They don't respond to emails, THEY DONT RESPOND TO CUSTOMERS, I've sent many and no response at all, also cannot reach them on the phone! POOR service!

    Business Response

    Date: 09/08/2022

    Business Response /* (1000, 5, 2022/08/26) */
    AS THE CUSTOMER STATED, THEY CHARGED BACK THE ORDER, SO AT THIS TIME WE CANNOT SHIP NOR PROVIDE A REFUND, AS THEY HAVE ALREADY RECEIVED THEIR MONEY


    Consumer Response /* (3000, 7, 2022/08/26) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Please have Daytona Tactical respond to the banks chargeback so we may close this out and move on.


    Business Response /* (4000, 9, 2022/08/30) */
    at this time, we have contacted the customer as we do not have have direct contact with banks that customers use.


    Consumer Response /* (2000, 11, 2022/08/30) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Please close out this case as I have received my money from the bank and have purchased from another company

  • Initial Complaint

    Date:08/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I ordered some parts from Dayton tactical on August 6th 2022 and they are barely responding and still haven't shipped my product has has the only person who has responded is Amanda saying to check the website I would like my $424.95 dollars back or just hurry up and ship it they asked for a photo ID which I have went but is probably pointless with there response

    Business Response

    Date: 09/15/2022

    Business Response /* (1000, 5, 2022/08/26) */
    THIS ORDER WAS CANCELED AND REFUNDED ON AUGUST 15.

Daytona Tactical is NOT a BBB Accredited Business.

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