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Business Profile

Wholesale Watches

Invicta Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Invicta Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Invicta Store has 13 locations, listed below.

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I understand the business response and will accept the response. However, after the label was created it took another 2 business days to actually process the order. The total time for processing of my order was not 1-5 business days but was in total 9 business days. This seems to be a common issue and would be better customer service to state 7-10 business days for processing because as stated in the response just because a label is created does not mean the warehouse is shipping the product that day. Perception is reality and the reality you are setting with your customers is creating a poor perception of your business when you may in fact have no control of the issue that results in the poor perception. What you do control is the messaging to the customer. 

      Sincerely,

      **** *******

      was completely ruined.

      Business Response

      Date: 06/16/2025

      Dear Customer, Our website advises that we have a processing time of 1-5 business days for orders to be prepared for shipment. Labels created are processed when the items hit the table to be shipped, in some cases they warehouse does not get all of these shipments out on the particular day. The entire order will have movement on the tracking's this afternoon. Thank you  

    • Initial Complaint

      Date:05/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7th,2025, I ordered a watch, Item#*****, from the Invicta Store. It is past the delivery date. Reach out but was told to keep waiting. Tracking show it is in *******. I live in ********* *********. I just want my refund.

      Business Response

      Date: 05/22/2025

      Good day, As advised to the customer we have shipped the package, the carrier is experiencing  delays. We are unable to just refund a package that is still in transit since 5-16 ( see image ). The package will get delivered. 

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 watches and a watch case totaling $278 from the company early April 2025. They never sent me 2 of the watches. I asked about them many times and got excuse after excuse but no product. They never shipped me the two other watches and responded to my bank dispute by enclosing the tracking number of the one watch they sent me instead of the correct tracking number showing carrier was still awaiting package since April 7th! The bank ruled against me when they got the wrong tracking number Invicta deceived them with. They have since promised to refund me the $136.97 they owe me. They never have. I have called them, emailed them, chatted with them at least 8 times. Nothing.

      Business Response

      Date: 05/19/2025

      Hello, Our apologies for all the troubles the refund will be processed today. You will receive a credit memo with your refund. 

      Business Response

      Date: 05/19/2025

      Our apologies for the previous resolution that we would refund the items. Being that there is dispute with  Pay Pal and the customer's bank. Pay Pal is not allowing the refund. Please contact Pay Pal and ask to remove the dispute. I can be emailed at ********************************* you can let me know if the dispute was cancelled so I can try and process the refund again.

      Business Response

      Date: 05/20/2025

      Our apoligies after submitting the remaining refund to ******* it was rejected due to the charge back.  Please remove the chargeback in order to be able to refund the items.  See attached 

    • Initial Complaint

      Date:04/28/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23260778

      I am rejecting this response because: They stated to give them until May 2, 2025, today is May 15, 2025 and I havent received my watch. Im requesting the company to ship a new watch or refund the money back to my account. Thank you very much for helping me with this matter. 

      Sincerely,

      ***** *******

      Business Response

      Date: 04/29/2025

      We have as advised you that we shipped the order, if the carrier is experiencing delays our apologies for this. I am unable to just refund a package that has not been delivered. In addition the tracking does not state the the package is lost etc. We will need to allow some more time to see if the tracking updates. Lets allow until Friday 5-2 for any updates. If nothing has changed we will then find a resolution for you. Thank you Management 

      Business Response

      Date: 05/16/2025

      The customer order has been refunded today  5-16-25 

      Business Response

      Date: 05/19/2025

      Good day, Order ********** has been refunded in full. 

      Customer Answer

      Date: 05/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/23/25 I placed an order for two watches on Invicta website (*************************). The website promises orders will ship in 3-5 business days. Invicta has not sent any order updates as of today, 03/31/25.. I have sent two emails to ******************************* but I have not received a reply to the emails. I called the customer service phone number today, 03/31/25, and spoke with a customer service representative. I was informed that there was a delay and a shipping label has been created. I informed the representative that I wanted to cancel order due to shipping extended beyond 3-5 business days with no order update from the company. I was supposedly transferred to a manager but I was transferred to someone's voicemail. I left a message on the voicemail and requested a return phone call but no one returned my call today. As of today, 03/31/25, I have not received a shipping update. The order number is **********. The order total is $118.38. I would like Invicta to refund my money and I would like consumers to be aware of the company's terrible customer service which involves no email updates on order status, no response to customer emails and no return call from management.

      Business Response

      Date: 04/01/2025

      Good day, We have checked our data base and do not see an email from the customer in ref to requiring about order. We do reply to all inquires within 24 Business hours. The call was recorded and yes transferred to a manager. Being a busy Monday I reached out to the customer this am and confirmed that I have cancelled the order and refunded it. We did advise the customer on the call abut our delays. Thank you 

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/06/2025 I purchased two watches and wanted insurance on them, the girl who took care of me said she had to cancel the ****** transactions and recharge me again, and when I showed her that same day it was taken out of my bank, she said it would fall off, till this day today 02/05/25 have not seen any refund, and when I went back to the store, they all joked about it as they got away with this. No receipt was given to me. I called corporate, and they couldn't help me, I would like to know where that money went when they can't find the transaction taken from my bank. I can't seem to get anyone to help me with this refund that they owe me

      Business Response

      Date: 02/06/2025

      Good day, A Manager has spoken to the client today 2-6-2025 and we will be mailing him a check for the $303.67 

    • Initial Complaint

      Date:12/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received a refund to my credit card at this time. I will continue to monitor my account for the refund before I am satisfied with this resolution. I never have received the package so I am uncertain that a refund will come through based on previous experience.

      Customer Answer

      Date: 01/02/2025

       Date Sent: 1/2/2025 2:18:33 PM
      I have not received a refund to my credit card at this time. I will continue to monitor my account for the refund before I am satisfied with this resolution. I never have received the package so I am uncertain that a refund will come through based on previous experience.

      Business Response

      Date: 01/02/2025

      Hello, The order was filled and handed to carrier as we do not have any orders held back or delayed from that date. We are truly sorry that the package never arrived so we have refunded it in full. If the package arrives please advise us as we are starting and investigation with **** Thank you 

      Business Response

      Date: 01/03/2025

      Order has been refunded back to original form of Payment 

      Customer Answer

      Date: 01/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a watch from Invicta on 12/8/24. They say it was delivered on 12/17/24 by the **** to my keyed entry mailbox which is locked but it was not. I noticed others having the same issues with delivery. Initially I just wanted a replacement sent but seeing the issues of others, I just want my money back. Had I read the complaints prior to ordering, I most certainly would not have done so.

      Business Response

      Date: 12/20/2024

      Dear customer, Our apologies for any inconveniences, during the ******* times delays and lst packages do occur and we do not have any control over that. We will process a refund and conduct the investigation with **** as to where the package was delivered. Thank you  

      Business Response

      Date: 01/02/2025

      Good day , the return was entered in error and the refund was les $12.10, we have requested that another check be mailed to you. Thank you 

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase and was informed by Invicta that it was delivered. It was never delivered. They told me to contact ***. I contacted *** and they told me to contact the seller.

      Business Response

      Date: 12/20/2024

      Hello , Our apologies for any inconveniences. Could you please provide your order number to take a look and see what occured? 

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an Invicta Pro Driver ***** watch on 3/4/2024. With the purchase, I added on the Extended Protection Plan, which covers accidental damage with zero deductible. The second hand broke and I sent the watch in for repair. Not only did I have to pay the shipping, but I received a call today stating that it'll cost $63.60 to repair my watch. I feel like I am being ripped off.

      Business Response

      Date: 12/05/2024

      Good Day, We have reached out to the customer to try and remedy this issue. Being that we are the Official online retailer for Invicta we do not repair the watches. We are awaiting the response from *** ****** as we would like to see if he can get the watch back to us so we can try and resolve this for him.  Thank you 

      Business Response

      Date: 12/09/2024

      Good Day, We have reached out to the customer to try and remedy this issue. Being that we are the Official online retailer for Invicta we do not repair the watches. We are awaiting the response from *** ****** as we would like to see if he can get the watch back to us so we can try and resolve this for him. As of 12-4 we have not heard back from customer after we asked if he could get the watch back from Service.

       

    Invicta Store is NOT a BBB Accredited Business.

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