Business ProfileforRick Case Volkswagen Weston

On June 5, 2023, we finalized the purchase of a VW Atlas Cross Sport vehicle from ************* Weston VW dealership. The issue at hand revolves around the loan acquired for the vehicle. Following the purchase, we identified a substantial discrepancy of $1795 between the agreed-upon loan amount and the initial calculation.Due to the late hour of the purchase, we were under time pressure as the dealership was closing swiftly. Consequently, we were compelled to rapidly sign the documents on a tablet. Unfortunately, the documents we signed lacked detailed breakdowns of the prices and fees incurred.Later, on closer inspection, it turned out that the figures in the breakdown of the loan amount did not match the figures provided by the trader. Specifically, there was no mention of the $1,500 purchase price for the 4 wheels and an additional unknown fee of $1,795, which was not disclosed but was included in the total price.Subsequently, we contacted the dealership to request a detailed breakdown of the paid amount, but they did not comply.Despite our attempts to address this issue with the dealership through phone calls, SMS, and email, they have been uncooperative, deflecting responsibility, and failing to provide a clear explanation for the overcharged amount. At the time of purchase, there was a small paper next to the informational documents on the side window of the car, which we did not receive, but we have a photo of it. This paper pertained to a Protection Plan with a fee of $1795, and as we inquired about it, the dealership informed us that the protection plan fee was not charged.The dealership advertises that all new cars come with a 100K, 10-year protection plan. If we are informed in advance that we will have to pay a surcharge, we do not want to pay it, as we do not intend to keep the car for several years.We ask for your help in correcting the amount wrongly charged and for a refund of the 5 years' interest or a credit to the loan.Thank You