Complaints

This profile includes complaints for Automodule Source, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Automodule Source, Inc.

  4690 SW 83 Terrace Davie, FL 33328-3725

• 

  Automodule Source, Inc.

  4690 SW 83rd Ter Davie, FL 33328-3725

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered computer 27Jan2023 received 3 each bad computers. After I received the 3RD bad computer it was obvious that Auto Module Source could not produce a serviceable part. Their policy is that I could return within 15 days after that 25% restocking fee applies. I returned all three parts within 15 days of receipt. I should not have to pay this fee! They could not produce a serviceable part, there fore I should not have to pay for their inability to do what they advertise. I have sent emails and spoken with the warranty department and so far nothing! TO DATE: ordered-on 27 Jan 2023 COST: $1500 plus RESULTS: 3 each bad computers, NO FOLLOW-ON CUSTOMER SERVICE. SO FAR NO REFUND.

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PCM for a **** dodge ram on 2-3-23 for ******* dollars. When I received the pcm, it was installed the way they recommended and the truck would not accept the part as it was not programmed according. I then repackaged and returned the item the following day and had it 2nd day aired backed to them. I was told it would be 30 day before I could get my refund. That was over 60 days ago. They have become rude and non responsive now and have put me in a bind financially because I had to buy the part from another company and havent gotten my money back from them. I have no more time for their games and I would like to pursue ball avenues that are available to me. These people need to be taught a ****** on playing with peoples livelihoods.

• Initial Complaint

  Date:03/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mechanic ordered me a new ecu for my truck from them about a year ago I finally got my truck back as it was getting a new transmission aswell. At same time now that I got it back the truck ran for 10 minutes and the computer failed with a u1601 read only mode. I contacted automobile source gave them ally mechanics info from order as he can't find the order number invoice along with the vin and the picture of the sticker with all the info on it from them that is on side of computer but they reject to assist me I'd just like a functional computer in exchange as this one is clearly corrupted. And after spending over 1000$ for it I have the duty payed invoice and everything as I am in ******. Would l

  Business Response

  Date: 03/28/2023

   

  This customer saying someone else purchased an ECM from us and he doesn't have an Invoice. 

  Copy of the Invoice is required for warranty purposes. 

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 2/27 I MADE A PURCHASE OF ENGINE CONTROL MODULE IN THE AMOUNT OF $300 AS ADVERTISE. I AM ALSO AWARE THAT NOT EVERY *** CAN BE REPAIR AS ADVERTISE. ON 3/03/2023 I RECEIVED A CALL FROM ****SPERSON FROM THE COMPANY INFORMING THAT THE PART I SENT WHICH IS ENGINE CONTROL MODULE (***) WAS COMPLETLY DISTROYED AND ALSO THAT IT LOOKED IT WAS ***** OPEN. HE SAID THAT HE COULD GET AHOLD OF ANOTHER USED *** FROM ANOTHER SOURCE FOR ADDTIONAL $700. AND FOR ME CASH APP THAT AMOUNT TO ***************************** WHICH I DID. WHEN I RECIEVED THE *** I NOTICED RIGHT AWAY THAT IT WAS THE SAME *** THAT I SHIPPED TO THEM BECAUSE OF THE ***** MARKS THAT WHERE ON THE *** THE ONLY DIFFERENCE WITH IT WAS THAT IT HAD BEEN PAINTED BLACK, I INSTALLED THE *** AND THE *** DID NOT WORK. I CALLED TOLD THEM THAT *** DIDNT WORK AND THE **** PERSON SAID THAT IT WASNT THE COMPUTER THAT THERE WAS SOMETHING ELSE WRONG WITH THE ****** THEY TOLD ME IF I SEND THE *** BACK THAT ANOTHER WOULD BE APPLY AND WOULD NOT BE UNDER ********. MY COMPLIANT IS NOT ONLY HOW MUCH I PAID OR SPENT FOR A *** THAT WAS SENT TO ME WAS THE SAME *** THAT I ORIGINLY SENT TO THEM THAT THEY SAID WAS COMPLETLY DESTOYED AND THE *** IS NO GOOD. THEY LIED ABOUT SENDING A USED ONE ORDER NUMBER **** IS FOR THE $300 ORDER NUMBER ******** IS FOR THE $700 THANK YOU FOR YOUR TIME *******************************

  Business Response

  Date: 03/20/2023

  Customer placed on order for ************** of his ***.

  His *** was beyond repair, we gave the customer an option to ether send the defective ecm back and issue a refund or provide him with a replacement ecm. He chose replacement instead and paid the additional cost. The replacement *** was tested on the truck before it was sent to the customer. We do not paint our ecm's (unless a core was received already painted then it will stay painted). Customer received a totally different ecm. Of course the *** that the customer will show signs of being open. We open every ecm for repair purposes - there is no other way to fix an ecm, it has to be open and check what's wrong).

  Customer can send the ecm back (write his name on it) and we will test it in our truck and we can make a video upon request of the ecm in our truck.

   

  Thank you

  Customer Answer

  Date: 03/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "business" runs under two different names automodule source *** and auto computer exchange ***. so i have written a review under both as I want to make sure others do not fall prey. I purchased a computer (engine control module) from this business on September 26th, 2022, for the amount of $*******. ****************** the person who took my payment information it would be four weeks before the computer would make it in s***e they were going to have to order it. I called at the end of the four weeks October 28th and spoke to a **** who stated they were not able to get a computer in so they were going to have to refund the money she stated it would take 3 to 4 days to receive my refund. It is now 1/19/2023 and I have not received my ******* refund. I have tried to contact them multiple times s***e then and have gotten hung up on and the times I have managed to get someone on the phone I keep getting the run around with no resolution and no refund. The last straw was today after trying to contact someone anyone, but phone kept getting hung up I decided to call from a different number, and someone actually picked up. Her name is ********* but unfortunately just like previous times I was able to speak to someone she gave me the same information that I would be receiving a refund whenever they decide to get around to it and again hung up the phone. I tried explaining the situation to her unfortunately she would not let me get a word in before she decided to hang up on me. $1200 might not be a lot of money to them but I worked very hard for my money. The customer service they have provided has been horrible from the moment I was told I would be receiving a refund in October. Certified letter has been sent.

  Business Response

  Date: 02/13/2023

  You will have to contact the main office regarding Refund.

  ********* is in charge of the refunds # ************.

   

  Thank you

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18840472
  
  I am rejecting this response because: I have repeatedly contacted your office regarding the above refund and the last time I spoke with "********* " she said I would have my refund in 4 to 7 business days and guess what we are now on February 16th and still no refund. you are full of it, and you are scammers. Legal action has been taken you received a certify letter from me already im just waiting for the 14 days you have by law to respond for me to take the next legal action. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rebuilt and programmed to my VIN *** for my on 10/20/2022 from AutoComputerExchange.com (***) but was billed by AutoModule Source **** I ordered over the phone from a cell callback number after I called the *** number as provided on the .com site. Part was said to be shipped overnight with arrival on 10/22 Saturday or 10/24 Monday. Item did not arrive 10/24 and I called ************** *************************** (phone number that called me after I contacted the *** website to purchase) as a second attempt to get tracking info (previous request was by text to *****). I Was told to call **** at the office for tracking. ************** is a cell with voicemail full. I called back to ***** and ******* sent a picture of a computer screen with a tracking number as entered into a ****** search. Item was shown to have shipped Mon 10/24 with arrival Thurs 10/27 via **** Priority flat rate box. Item arrived with two copies of receipt and a prepaid label for *** core. My SAE certified shop installed the *** to Dodge/Chrysler OEM instructions. *** was not programmed or corrupt (error U1601). I called and texted ***** and was told to call **** at *****. I was able to get hold of **** and she informed me that my SAE shop did not follow the provided instructions (not provided with item) and zeroed the program load by installing after disconnecting the two negative battery cables. **** said the cables had to remain connected and fully charged? Not only is that not safe but one spark would destroy the ***. She said to send it back to be reprogrammed and Id have to pay to have it shipped back (two week turn around - vehicle is my primary driver). I asked to be reimbursed $289 to have my SAE shop reprogram and she said No. No refunds. I asked about the 1 yr warranty and told me to send back to have reprogrammed. **** has not called back with info about if a replacement is available. I want $289 to reprogram this unit so I can go to work.

  Business Response

  Date: 10/31/2022

  Thank you for your message.

  Some of the information provided by you are incorrect and I would like to clarify as follow:

  Processing time takes 1-3 business days and then the shipping time. By paying extra for shipping , you are expediating the shipping not processing time. You did not pay for Next Day Shipping. You pay for 2nd Day. Item was shipped via **** Priority Mail 2nd Day. We do not control shipping times. The ************ it's our Main Land Line not a cell phone. As **** informed you , the *** was installed without following the instructions provided, that is why you getting the U1601 code now. You have to send the *** for us to reprogram it at no extra charge. Once reprogrammed we will send the *** back and you will have to follow the Instructions provided. If you send the *** back and provide tracking number we will provide replacement (without waiting on the other one to get here). Our Installation Requirements are provided with every part we sell, for everyone to follow (to avoid any issues related to improper installation). We've been doing this since ****. Thank you

   

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18329296
  
  I am rejecting this response because:
  I asked for next day/overnight shipping and was charged $58 after I was told it would arrive Saturday ********* Monday 24 Oct. No tracking was provided. Package did not ship until 24 Oct and arrived 27 Oct and shipped **** priority. When the box was opened, no instructions were included. Only two copies of a receipt and a return Priority postage label were in luded. My SAE certified shop installed according to Dodge/Chrysler *** specifications as NO INSTRUCTIONS WERE INCLUDED. I wanted to have my shop reprogram ($289.00) the *** immediately (earliest is 1Nov) so I could still go on my family vacation but due to the delays in processing, method of shipping and lack off included instructions, and a now non-running vehicle, I was forced to forfeit my vacation. Ive also incurred significant hardships in single vehicle relationship during the delays and lack of customer support. **** was not willing to resolve the situation when I was told You didnt follow the included instructions so its not my problem and No refunds for obvious mistakes made made by ACE / AutoModules **** It would have been faster and at the same cost to use a large auto parts retailer to purchase a rebuilt *** but I went with ACE/AutoModules because of the promised fast shipping. The communication experience was horrible and I never ever would have talked to my own clients in the way they spoke to me. I now see why ACE/AutoModules has a D- rating.

  Sincerely,
  
  ***********************

  Business Response

  Date: 10/31/2022

  We do not offer any shipping for weekend delivery (never had). Cost of Next Day Air is around $100 . Weekend delivery is $150-200.

  We always include 1 Invoice (not 2), Return Authorization Page and Instructions (and sometimes a pre-paid label depends on the item purchased). 

  The *** was improperly installed as you stated in your first message. If you decide on having the *** programmed by another Party - then you will lose your warranty and we will not cover any charges related to it.

  Customer Answer

  Date: 11/06/2022

   
  Complaint: 18329296
  
  I am rejecting this response because:
  

  I will send it back, tracking info to follow in text. I am requesting a full refund at this time. I no longer wish to deal with ********************** / Auto Module Source **** My Dodge/Chrysler Master Technician said it is impossible to reprogram a PCM/ECM outside of a vehicle and that a program is burned into the module with the *** and can only work on the *** assigned to it. I was also told that it is impossible for the module to drop a program from connecting with the battery cables disconnected per Chrysler OEM instructions contrary to ACE/AMS *** instructions that were not included with my ECM/PCM.

  Sincerely,
  
  ***********************

  Business Response

  Date: 11/18/2022

  This is untrue. We've been selling ECM's since **** and do programming in the house, same as other companies do.

  You did not follow the Instructions (as you clearly stated in your previous message).

  You are not eligible for a refund

   

  Thank you

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18329296
  
  I am rejecting this response:

  You now have my ECM and my $1,158.00 following the return received by you on 11/7/22. I spoke with **** on 11/21/22 and was told my return was on hold due to my BBB complaint. I have referred this fraud issue to the ******* ****** of ******** General, The ** ************************* and my ********.

  Sincerely,
  

  
  ***********************

  Business Response

  Date: 11/28/2022

  We are not fraud. You simply didn't follow the instructions provided with the ecm. We offered you to send the *** for reprogramming which you rejected.