Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pickup on December 23, 2024 delivered on January 8, 2025 Every piece of furniture has ****** or scratches or broken. 3 Glass top tables shattered. Cabinet door broken off china cabinet, computer desk side broken off, tool chest dented, chair rung broken and piece is missing, chair tops dented and wood chipped off, chunks of wood missing from cabinets. Our condo is brand new and never lived in and the movers managed to damage the door and door frames. Plastic totes and boxes were crushed causing items inside to break. Never received our ladder, step stool and 1 fishing *********** The other ********** was broken. Our original quote was a little over $4,000 and was supposed to include everything in the house plus our storage unit. They managed to load the truck and were not able to clean out our storage unit except for a couple of boxes. Then they said our total was over $14,000 and I would have to pay 70% of that amount before they left. Needless to say, I had an argument with someone at their facility and I wound up paying $1,000 until we could agree to the price. They managed to get me a so-called discount of a little over $2,000 and my total came down to $11,400 which I had to pay in order to have my furniture delivered. They were holding it hostage. I have sent email after email with pictures and my disapproval of the way they handled everything. I tried using their so-called claim system only to have it delete information and not let me upload my documents and photos. I have sent everything to them in the form of an email with no response. Emailed a 2nd time and then texted a couple weeks later and still no response. Called and left message and still no response.

  

  Business Response

  Date: 05/15/2025

  Dear  Mrs *******,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the distress and inconvenience caused by the damages and issues you've experienced during your move.
  
  To address your claim properly, we kindly ask that you initiate the formal claims process through our dedicated claims department. This process is in place to ensure all claims are thoroughly reviewed and handled fairly. Please be advised that the settlement offer will be based on the valuation you selected at the time of pickup.
  
  We understand your frustration and are committed to resolving this matter. To proceed, please submit all relevant documentation, including photos, inventory, and any additional details, through our claims system. If you encounter technical issues with the online portal, please contact our claims department directly

  , and they will assist you.
  
  Once your claim is received and reviewed, you will be provided with a settlement offer based on your chosen valuation. We appreciate your patience as we process your claim and aim to resolve this as swiftly as possible.
  
  Thank you for your understanding. We value your business and are committed to working with you to find a fair resolution.
  
  Sincerely,
  Selene 

   

  
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23325020
  
  I am rejecting this response because: I have tried more than 5 times to submit a claim through your 3rd party claim submission.  One time I received a message that M & D Pro Movers was no longer a client, so I called M & D and they said that it was just a misunderstanding and would be back online soon.  None of my many attempts have allowed me to enter more than 1 photo and there is no way to save the info once entered if you need to finish at a later date; you then have to start all over.  No where could I find a phone number for M & D claims department.  Please provide that phone number.  
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 05/19/2025

  Mrs. *******

  Thank you for your message and for your patience as we work through this matter. I understand your frustration regarding the difficulties youve experienced while trying to submit your claim.
  
  I want to clarify that, unfortunately, the claims process is handled by our ****************** and I have limited control over its operations. I do recommend that you reach out to them directly, as they will be able to assist you further with your concerns.
  
  Please find the contact number for the ***************** below:
  
  Customer Service:************

  Claim Questions: ************

  
  I hope this helps, and I truly appreciate your understanding as we navigate this situation together. If theres anything else I can assist you with, please dont hesitate to reach out.
  
  Warm regards,

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was planning on using them again, but I will recommend to avoid using this mover. They lost one item (the back part of a recliner, without this the recliner is of no use) that cost me $400 plus for order number *******. The company they gave me to file a claim is asking for $5 to give me the status of my claim after 14 days of waiting. I called the movers and they told me that they can not do anything and to keep calling the claim company. No accountablity from M & D Pro movers because they should be working my claim.

  

  Business Response

  Date: 05/15/2025

  Dear Mrs ********************* you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced regarding your claim.
  
  Please note that our claims department operates as a separate agency, specifically dedicated to handling all claims and settlement processes. As such, we are not involved in the day-to-day management of individual claims or the settlement negotiations. We only communicate directly with customers when a settlement has been reached or finalized.
  
  To expedite the resolution of your claim, we recommend continuing to work directly with the claims department. If you have concerns or need assistance, please contact them. They are best equipped to provide updates and resolve issues related to your claim.
  
  We appreciate your understanding and patience during this process. Our goal is to ensure your claim is handled appropriately, and we thank you for your cooperation.
  
  Sincerely,
  Selene

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23266092
  
  I am rejecting this response because: They should be responsible of any lost item, and the company that they are using is not capable of working with any claim. Even they requested $5 deposit to give the status of my claim. It looks like this is the reason they are using this company, to cover themselves.  That why ****** stated to work the the claim company (instead of them) because they know it will not be resolve.  ************ should be audited.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/15/2025

  Mrs Vasquez 

  
  Please be advised that when you signed the contract, it included an agreement to use our designated claims department, which is the proper and responsible entity for handling all claims related to lost or damaged items. Our company remains responsible for ensuring that claims are processed fairly and in accordance with the valuation options you selected at the time of pickup.
  
  Once the claims process is completed, the settlement will be based on the valuation you chose and the offer provided by our claims department. We are committed to honoring this process and will pay accordingly once an agreement is reached.
  
  We appreciate your patience and understanding as we work through this process. If you have any further questions or need assistance, please contact me at the number below 
  
  Thank you for your cooperation.
  
  Thank you 
  Selene 

  ************

  Customer Answer

  Date: 06/23/2025

  UPDATE:  The license of this moving company should revoke because they don't have any insurance for claims based on the letter received Jul16. I spoke with ****** on June 18th 2025, and she informed me that there was mistake and to call them back. They should call the insurance company instead of myself.  I tried calling today with 2 phone numbers and neither work, I tried for over 1/2 hour and no answered.

  Regards

  ***** *******

  THIS IS THE ***** I RECEIVED FOR MY CLAIM FROM THE INSURANCE COMPANY:

  Dear Valued Customer,
  We regret to inform you that we will no longer be processing your claim on behalf of your moving provider, as our service agreement with them has been terminated. Consequently, we are unable to proceed with your claim and must transfer it back to your carrier, who is responsible for its handling.
  Although your claim was initially filed with us during our agreement with your carrier, please note that Moving Claims is not an insurance company. Our role was solely to provide recommendations on settlement amounts based on your coverage with your carrier. This notice does not indicate that your claim has been denied; rather, it signifies that your carrier will now be directly responsible for its resolution, as per their request and legal obligation.
  For any further inquiries or assistance, please contact your moving provider directly. We sincerely apologize for any inconvenience this may cause and trust that your carrier will address your claim promptly.
  **************
  
  *********************************************************************
  
  ***********************************************
  
  ***********************************>************************
  Note: Please be advised that all documents submitted with your claim may be transferred to your carrier upon their request.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23266092
  
  I am rejecting this response because:

  UPDATE:  The license of this moving company should revoke because they don't have any insurance for claims based on the letter received Jul16. I spoke with ****** on June 18th 2025, and she informed me that there was mistake and to call them back. They should call the insurance company instead of myself.  I tried calling today with 2 phone numbers and neither work, I tried for over 1/2 hour and no answered.

  Regards

  ***** *******

  THIS IS THE ***** I RECEIVED FOR MY CLAIM FROM THE INSURANCE COMPANY:

  Dear Valued Customer,
  We regret to inform you that we will no longer be processing your claim on behalf of your moving provider, as our service agreement with them has been terminated. Consequently, we are unable to proceed with your claim and must transfer it back to your carrier, who is responsible for its handling.
  Although your claim was initially filed with us during our agreement with your carrier, please note that Moving Claims is not an insurance company. Our role was solely to provide recommendations on settlement amounts based on your coverage with your carrier. This notice does not indicate that your claim has been denied; rather, it signifies that your carrier will now be directly responsible for its resolution, as per their request and legal obligation.
  For any further inquiries or assistance, please contact your moving provider directly. We sincerely apologize for any inconvenience this may cause and trust that your carrier will address your claim promptly.
  **************
  
  *********************************************************************
  
  ***********************************************
  
  ***********************************>************************
  Note: Please be advised that all documents submitted with your claim may be transferred to your carrier upon their request.

  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2025, we signed a contract with M&D Pro Movers for a long-distance move from ***************, ** to ***********, **. The company picked up my mothers household items on April 6, 2025, with the agreed-upon delivery date set for on or around April 10, ******* of April 20, there has been no delivery, and we have received no legitimate communication regarding the status of the items. The total amount of $1,600 was paid in full.We originally worked with a representative named ******, who has since stopped responding entirely to both calls and emails. When we attempt to contact the company, a woman answers the phone but refuses to provide her name, does not request any identifying information, and instead gives generic, unverified ETAs that continually prove false. There has been zero follow-up, accountability, or effort to resolve this ******** a result, my mother and husband have been left in their new home with no furniture, sleeping on an air mattress, and forced to re-purchase daily necessities due to the continued ******** this point, we are seriously concerned that the items have been lost, damaged, or are being wrongfully withheld. The lack of transparency, customer service, and professionalism is deeply troubling and unacceptable.---Desired Resolution:Immediate and direct contact from a responsible representative with a verifiable update on the shipments locationA confirmed and specific delivery dateA partial or full refund for the extreme inconvenience, emotional distress, and financial burden causedA formal written apology and acknowledgment of the poor service experienceIn the event the items are lost or unrecoverable, written confirmation and a process for financial compensation or restitutionReview and monitoring by the BBB to prevent further consumer harm

  

  Business Response

  Date: 05/15/2025

  
  Dear *** ******

   

  
  Thank you for your detailed message regarding the delayed delivery of my mothers household items. I appreciate you bringing this matter to my attention, and I share your concern about the lack of communication, accountability, and the distress caused by this situation. I do see that your items are in our warehouse and I have recently communicated this with you. I extend my sincere apologies and will contact you immediately. 
  
  Please understand we treat this as a matter of urgency. and will do our best ti resolve this matter.
  
  Thank you.
  
  Sincerely,
  Selene
  
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23227269
  
  I am rejecting this response because:

   

  They are in breach of contract per their own email and proof of contract. They cannot tell me where my items are, when they will be delivered, and $30/weekly afterwards is VERY low for all the days we have had to buy things
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 05/15/2025

  I am writing to submit a follow-up to my original complaint regarding M&D Pro Movers, as new information has emerged that highlights several contradictions in their communication, further supporting our claim of breach of contract and deceptive business practices.

  
  

  Key Contradictions & Concerns:

  
  

  1. Delivery Timeline Conflict

  
  

  In a written email, the companys representative, ******, acknowledged the first available delivery date was April 10, 2025 and confirmed that their own contract allows for 30 business days from that date.

  
  

  By their own admission, this window ends on May 15, 2025, and as of that date, no delivery has occurred, placing them in breach of their contract.

  
  

  However, in earlier messages, ****** claimed they had until May 23, 2025, a misstatement that caused additional confusion and false expectations.

  
  

  
  

  
  

  2. Item Location Uncertainty

  
  

  In both texts and emails, ****** admitted she cannot confirm the current location of my mother's belongings.

  
  

  In one message, she wrote: If her items are on the truck, I will contact her and inform her.

  
  

  This suggests that the company has lost track of the shipment or is intentionally withholding that information both of which are unacceptable after full payment and over a month of delay.

  
  

  
  

  
  

  3. Intimidation Over Reviews

  
  

  After family and friends began posting honest and factual ****** reviews about this situation, ****** called my mother and threatened legal action a direct attempt to suppress consumer feedback and a potential violation of the Consumer Review Fairness Act.

  
  

  
  

  
  

  4. Continued Unwanted Communication

  
  

  Despite multiple requests for ****** to stop contacting my mother and her husband directly, she has continued to call and text them. We have preserved these messages and screenshots as documentation of unwanted, stressful contact.

  
  

  
  

  
  

  
  

  
  

  ---

  
  

  We have attempted to resolve this amicably, but the companys pattern of conflicting information, missed deadlines, and intimidation tactics leaves us with no choice but to continue pursuing complaints with the *****, the Florida and Minnesota Attorneys General, and local law enforcement.

  
  

  We are also preparing for small claims court action to recover losses, per their own contract's $30-per-day breach clause.

  
  

  Thank you for reviewing this update and continuing to assist in holding this company accountable.

  

  Business Response

  Date: 05/16/2025

  Dear *** ******
  

  Thank you for reaching out and bringing your concerns to our attention. We take all feedback seriously and are committed to resolving any issues promptly.

  
  However, upon reviewing the details of your complaint, we have noticed that the name provided does not match the individual listed in our contract documents. To ensure we address your concerns accurately and efficiently, could you please confirm the following:
  
  Your full name and contact information
  Your relationship to the contract (e.g., authorized representative, owner, etc.)
  Any relevant contract or reference numbers associated with your claim
  
  We appreciate your cooperation in clarifying this matter so we can proceed with an appropriate response. Please feel free to reach out with the requested information at your earliest convenience.
  
  Thank you for your understanding.
  
  Sincerely,
  Selene

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was November twenty two of twenty twenty four amount paid was four thousand eight hundred and eleven dollars original price quoted for the move was $1900 company was hired to pick up and drop off in ************** with 30 day free storage company. Try to deliver item without contacting me fivedays after pick up and then proceeded to keep charging me for things that were not in the contract. I tried to dispute these things with the company no resolve from anyone who would answer my phone calls or get back to me so I was forced to just pay it to get my belongings. I feel this company scams. Their clients extorts them for money by holding their stuff hostage until whatever amount they decide you owe is given to them. My stuff was delivered damaged and I have tried to call company to file a claim with no resolve. Not only was my stuff not delivered until two months later, but I was overcharged and have damaged furniture to which I have to replace. Company also does not want to provide receipts. Luckily, I have video footage withdrawal from the bank and two electronic receipts that the secretary after attempts to contact the company finally sent me.

  

  Business Response

  Date: 02/28/2025

  I am deeply sorry to hear about the negative experience you had with our moving services. Your feedback is invaluable to us, and I appreciate you taking the time to share your concerns regarding your recent transaction with us.
  
  I understand your frustration with the discrepancies in the pricing, delay in delivery, and damaged items that occurred during your move. However we tried to deliver your items two times however we understand you had prior arrangements due to a birthday celebration which we accommodated for you. 
  
  In regards to charges please rest assure we had many conversations that are recorded making you aware of any charges made to you as well as your bill of lading that you signed accepting these charges, however I am deeply sorry for any inconvenience this may have caused to you. 

  I acknowledge your concerns regarding the lack of receipts and will ensure that the necessary documentation is provided to you promptly. Transparency and accountability are crucial to us, and we will take the required steps to address this issue moving forward. I am also sending you over the claims form that you can process. also here is the Bill of lading that we emailed to you on 01/29/2025 for your review
  
  I am committed to resolving these matters to your utmost satisfaction. Your feedback helps us improve our services, and we value the opportunity to make things right for you.
  
  Thank you for bringing these issues to our attention, and I appreciate your patience as we work towards resolving them. I will keep you informed of the progress and ensure that your concerns are addressed in a timely manner.
  

  
  

  Customer Answer

  Date: 03/12/2025

  Company needs to reimburse me for the damage furniture and damaged items in boxes that were thrown and were clearly marked glass lost a wall unit valued at $2000 and lost a dresser damaged on top valued at $700. I can see this company does not want to take responsibility or answer their phone to send me the information I need to file the claim as per contract. My items were insured yet Im not able to claim damages.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I originally got my estimate, they under cut the square foot, then charged me and additional $1000 to move just my couch even though it was included in the original estimate. The way I wrapped and boxed my property was not the way it was when it was delivered. My jewelry was broken and my jewelry box ram-sacked. My 65 inch tv and my 42 inch tv were both broken, and they were wrapped by ****, in a blanket a piece of cardboard. Tape was also pulled back and broke on a a few of my boxes. Come to find out after I signed the paperwork when my belongings were picked up, **** wrote over the original numbers. (He altered the numbers after I signed the contract). Luckily I took a picture of the paperwork since **** would not give me a copy. I had to send the picture of the paperwork I signed to the delivery driver and ****** to show the numbers were not correct that I was being told I had to pay. I have been trying to get a response from them to file a claim for my damage property but I am being ignored. I should be reimbursed since they altered my contract after I signed it and also damaged my property and refuse to provide the information to file a claim

  

  Business Response

  Date: 02/20/2025

  MS ******
  
  I am truly sorry to hear about the unfortunate experience you had with our services. Your feedback is important to us and we take your concerns very seriously.
  
  I sincerely apologize for the discrepancies in the original estimate and the subsequent additional charges. I understand your frustration regarding the mishandling and damage of your belongings during the moving process., and I deeply regret any inconvenience this has caused you.
  
  Rest assured that I will personally ensure that your case is thoroughly investigated and that a resolution is reached promptly. will liaise with the relevant departments to try an expedite the claims process. Your satisfaction is our top priority, and we are committed to rectifying the situation to your utmost satisfaction.
  
  Thank you for bringing this to my attention, and I appreciate your patience and understanding as we work towards resolving this issue. Should you have any further concerns or questions, please feel free to reach out to me directly.
  
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22901384
  
  I am rejecting this response because: I still have not heard from them. I also filed the claim request to have my property replaced and I received a response from the claims department stating that M&D movers is  no longer their client was referred back to M&D Movers pro but I still have heard nothing. I also reached out to M&D movers after getting that email and still have not heard anything.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/08/2025

  Thank you for reaching out and sharing your concerns. Im truly sorry to hear about your experience and the issues you've encountered with your move. Please know that your satisfaction is very important to us, and I genuinely apologize for any distress this situation has caused you.
  
  I understand that there were discrepancies in the original estimate and additional charges that were unexpected, particularly regarding the moving of your couch. It's also concerning to hear about the condition of your belongings upon delivery, including the damage to your jewelry and TVs. Communication and transparency are critical in our business, and I regret that this has not met your expectations.
  
  Regarding the alteration of the paperwork, I appreciate you bringing this to our attention. I take these claims seriously and would like to investigate this matter further. Additionally, its unacceptable that you have had difficulty in obtaining assistance with your claim, and I am committed to resolving this promptly. and will email you the claims process immediately.
  
  Thank you again for your feedback, and I look forward to connecting with you soon.
  
  Best regards,

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22901384
  
  I am rejecting this response because:

  I have heard from your claims department and for destroying two televisions, a couch, a jewelry box, some jewelry, and multiple personal items. The response I got was to settle with $119 to settle my property. I also notified you guys that the ******* who picked up my belongings change the contract after I signed it which is illegal and your claims department only wants to provide me with $119 in order to replace my property that was destroyed.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Against M and D Pro Movers, LLC Although there was so much damage done to our things, we did not take pictures, as we had packed most of it ourselves. We were charged extra to add a wicker cabinet to the load. The cabinet did not make it on the initial moving estimate. When they arrived, after some discussion they said they could add the wicker cabinet to the move- but it would be at an additional cost. The lead mover said the wicker cabinet had taken up quite a bit of space. The price went from a quote of $1500 to a cost of $3,099. Also, we had to leave several items behind. However, the wicker cabinet did not arrive with our things. The ******* called and notified the office, and they said it probably got left in the warehouse, and it would be delivered in two weeks. As has been the normal operation with M and D Pro Movers I have not heard a single word. I feel I should be reimbursed for the difference in what I paid and what the quote was. It was told to us that the cause of the increase was due to the addition of the wicker cabinet. I am seeking $1000 for the overcharge. This is not just for the wicker cost, but also for the items left behind. I do not believe the 60 cents per pound insurance applies to any of this, as the items didnt ship.I have attached the Bill of Lading which is very vague. We were told if the order wasnt picked up on the 2nd of July, it would not be able to get on the truck going to *********. We did not take pictures- nor were we asked what anything was ( all boxes were marked as fragile, if they were). However, you can see where the wicker cabinet was added to the order.There is also the reimbursement penalty of $30 a day for each day over the 30-day delivery in the quote. That would come to $210. The total compensation I am seeking is $1,210.Thank you. ******* ******

  

  Business Response

  Date: 02/20/2025

  Dear ******* ******,
  
  I am sorry to hear about the challenges you encountered during your moving experience with us, Your detailed account of the situation has been duly noted, and I appreciate you bringing these issues to our attention.
  
  I understand your concerns regarding the additional charges and items that were left behind, particularly the wicker cabinet that did not make its way to your final destination as promised. It is regrettable that the communication and handling of your belongings fell short of our usual standards.
  
  I will personally investigate this with the operations manager and our team to rectify the discrepancies in the billing and the missing items. Your satisfaction and trust in our services are of utmost importance to us, and we are committed to addressing your concerns and providing a fair resolution.
  

  Please keep in mind that our claim's processing center are looking into your file and will reimburse you accurately and efficiently.
  
  I appreciate your patience and understanding as we work towards resolving this matter to your satisfaction. If you have any further details or documentation that you believe would be helpful in assessing your claim, please feel free to share them with me.
  
  Thank you for your understanding and cooperation in this matter. I will keep you updated on the progress of your claim and ensure that it is handled with the utmost care and attention.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22782106
  
  I am rejecting this response because:

  I do not fully reject this response as I appreciate it being looked into. This should be an easy one to figure out. I was charged extra to ship items that didn't ship. I am not asking for a full refund of the extra chargesb but a fair share. Also, the money for the days past thirty should also be a given and should not need "investigating". The money we had to spend because our things arrived almost two months late put me a serious hole that I have been able to dig of. Would you give this some urgency. I would greatly appreciate it. I do not have any further evidence as we are notseeking damages on our broken items.

   

  ******* ******

  

  Business Response

  Date: 03/14/2025

  Dear Mr. ******************** you for reaching out to us and sharing your concerns regarding your recent experience us M and D Pro Movers, LLC. I truly appreciate your patience as we address this matter.
  
  I sincerely apologize for the issues youve encountered, including the damage to your belongings and the confusion surrounding your wicker cabinet. We strive to provide excellent service, and its disheartening to hear that we fell short in this instance.
  
  Regarding the additional costs associated with your move, I understand how frustrating it can be when expectations differ from actual charges. As per the contract you signed, our claims process is designed to adhere to the terms agreed upon, which includes the insurance coverage and reimbursement policies outlined therein.
  
  While I understand that you feel the 60 cents per pound insurance may not apply, we must follow the guidelines stipulated in the contract you accepted. Also, the reimbursement for delays in delivery is subject to the conditions specified at the time of booking. 
  
  To resolve your concerns effectively, I recommend formally submitting a claim through our claims department, where all details will be reviewed thoroughly in line with our established procedures. If any further documentation, such as proof of damages or additional expenses, becomes available to you, please include that in your submission.
  
  We value your feedback and are committed to improving our services based on experiences like yours. I appreciate your understanding and cooperation as we work through this process together.
  
  If you have any questions or need further assistance as you proceed, please don't hesitate to reach out.
  
  Best regards,

  M & D PRO MOVERS

  
  

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 22782106
  
  I am rejecting this response because: It sounds like M and D Movers is fixed on the 60 cents a pound for missing or damaged goods. They do not address the price increase to the move. Why did my move double in price from the amount I agreed to? M and D should be the one to supply proof of the move since they are the ones that did an inventory on the items loaded. 

  From looking at reviews for M and D Movers this is a common theme. It has been sinceSeptember that I first stated my dis-satisfaction with the move. Once again, I am not seeking any damages for all the things that were damaged (or not moved at all). I am ONLY seeking damages for items that DOUBLED the cost of my move and did not get delivered. The proof you keep wanting is provided on the Bill of Lading. I guess the plan is to wear me down as you have not made an offer of a fair compensation.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/09/2025

  Dear Mr. ********** style="color: rgb(68, 68, 68); font-family: Poppins; font-size: 16px; white-space-collapse: preserve; background-color: rgb(239, 239, 239);">
  Thank you for reaching out and sharing your experience with M and D Pro Movers, LLC. I genuinely apologize for the distress and frustration this situation has caused you. We value your feedback and take your concerns very seriously.
  
  I understand that you experienced unexpected charges related to your move and that the wicker cabinet did not arrive as promised. It's concerning to hear that several items were left behind, and I regret any miscommunication that occurred during the process.
  
  Regarding the valuation you signed, I would like to clarify that the terms agreed upon specify a liability coverage of 60 cents per pound per article. This is a standard policy, and unfortunately, it cannot be altered after the contract is signed. I understand this may not align with your expectations, but it is important to adhere to these terms as they cover the companys liability for lost or damaged items during transit.
  
  Please feel free to reach out directly at ************  so that we can discuss your concerns and work together towards a resolution.
  
  Thank you for your understanding and patience as we address this matter. I look forward to hearing from you soon.

  Thank you

  M and D Pro Movers

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22782106
  
  I am rejecting this response because:

  I understand your need to stay with the 60cent per stolen item. I notice you follow the contract when it benefits you. What about the $30 day per diem we are supposed to receive? Our items were promised on July 9th. I notice you do not address this at all. The Binding Estimate Cost (which I would think would apply to you as well) says I would be given a detailed, itemized list on move date (I would like to get a copy of this as I was never given one.) Bais disassembly of furniture which I had to do. Your contract says if the load changes I would be given a new binding contract BEFORE anything is loaded. That did not happen as all my stuff was loaded and then I was extorted out of. In order to avoid small claims court all I am asking is a fair deal. Since you do not have a detailed inventory how do plan on determinig what the weight of my missing items is. You can see on the  contract 3 table lamps and 2 end tables didn't make it either. You only follow the contract when it is to your advantage.

  I understand that you are going to wait another couple of weeks and send me the same response with no offer attached. I know the tactic is to wear me down but I will take legal action before i will be robbed by an illegitimate company.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 05/16/2025

  ******* ******
  
  Claim Against M and D Pro Movers, LLC
  
  Although there was so much damage done to our things, we did not take
  pictures, as we had packed most of it ourselves. At the time we did not know it would be
  sitting in some warehouse for almost two months. A few points of note. M and D Pro
  Movers did not arrive to pick up our move until after 9 PM. They used our bubble wrap,
  our moving tape, and I had to disassemble the beds. They had no tools. The worst part
  is they left the parts at our house, and we found them and had to transport them
  ourselves.
  Now we have come to the issue of the wicker cabinet. I am not going to haggle
  over the value of the wicker cabinet. I bought it for my wife as a first anniversary gift in
  1985. It had moved from one side of the country and back. The sentimental value is
  irreplaceable, and that leads me to where I am seeking compensation. The cabinet did
  not make it on the initial moving estimate. When they arrived, after some discussion
  they said they could add the wicker cabinet to the move- but it would be at an additional
  cost. The lead mover said the wicker cabinet had taken up quite a bit of space. The
  price went from a quote of $1500 to a cost of $3,099. Also, we had to leave several
  items behind. However, the wicker cabinet did not arrive with our things. The *******
  called and notified the office, and they said it probably got left in the warehouse, and it
  would be delivered in two weeks. As has been the normal operation with M and D Pro
  Movers I have not heard a single word. I feel I should be reimbursed for the difference in
  what I paid and what the quote was. It was told to us that the cause of the increase was
  due to the addition of the wicker cabinet. I am seeking $1000 for the overcharge. This is
  
  ******* ******
  
  not just for the wicker cost, but also for the items left behind. I do not believe the 60
  cents per pound insurance applies to any of this, as the items didnt ship.
  I have attached the Bill of Lading which is very vague. We were told if the order
  wasnt picked up on the 2 nd of July, it would not be able to get on the truck going to
  *********. We did not take pictures- nor were we asked what anything was ( all boxes
  were marked as fragile, if they were). However, you can see where the wicker cabinet
  was added to the order.
  There is also the reimbursement penalty of $30 a day for each day over the 30-
  day delivery in the quote. That would come to $210.
  The total compensation I am seeking is $1,210.

• Initial Complaint

  Date:11/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear **************** ******* Pick-up Date and Location: June 24, 2024, ************************************************************************************** Estimated Charges: $1,600 based on a minimum of 305 cubic feet Delivery Date: July 17, 2024 THEY ARE TRYING TO KEEP MY BIKE AND WILL NOT REFUND ME Upon delivery, it was brought to my attention that my exercise bike, valued at $279.99, was missing. Despite repeated communications and assurances from your representative, Tysh/****, that the bike would be put on the next available truck in my direction, it has now been almost five months (as of November 4th) and the bike remains undelivered. I have called and texted regarding this issue approximately 36 times, yet I have received no meaningful response. Each time I attempt to contact dispatch or billing, I am either placed on hold or informed that no one is available. Furthermore, all my emails to billing and sales have been ignored. This is not a reasonable response time for a business.Additionally, I was charged an extra $150 for stairs, despite the original contract clearly stipulating that charges for stairs would be waived upon arrival. When I refused to pay, the delivery personnel threatened to move on to their next delivery and retain my property. This threat was recorded, and I immediately informed both your sales agent, **** ****, and Tysh/****, but Mr. **** did not respond, and Tysh/**** failed to take any action.I request the following:Immediate Delivery of Missing Exercise Bike or Compensation for its Value ($279.99).Refund of the Additional $150 Charge for stairs, as this was not part of the original agreement.A written response acknowledging receipt of this claim within 30 days, along with an estimated timeframe for resolution.I expect a swift resolution to this matter and look forward to your prompt response. Should I not receive a satisfactory response, I will be left with no option but to explore further legal recourse to protect my rights.

  

  Business Response

  Date: 11/14/2024

  Mrs. *****

    I am writing to address the concerning issues outlined in your recent communication regarding Order *******. I want to extend my sincerest apologies for the frustrating experience you have had with our services, and I assure you that I am taking immediate action to resolve this matter promptly.

  
  I am deeply sorry to hear about the challenges you faced upon delivery, particularly the missing exercise bike valued at $279.99 and the unjustified additional charge of $150 for stairs. Your account of the interactions with our representatives is unacceptable, and I understand the distress these situations have caused you.
  
  Please know that I am personally investigating the whereabouts of your exercise bike and will ensure that it is located and delivered to you without further delay. I will also address the incorrect charge for stairs and arrange for a full refund as per the original agreement.
  
  I acknowledge your request for compensation for the missing exercise bike, the refund of the additional charge for stairs, and a written response within 30 days outlining the resolution timeframe. Rest assured that I will provide you with a detailed plan for addressing these issues and keep you informed every step of the way.
  
  I want to apologize for any miscommunication or lack of response from our team members. Your satisfaction is our top priority, and we are committed to rectifying these matters promptly and effectively.
  
  I will be in direct contact with you within the next 24 hours to discuss the steps we are taking to address your concerns and ensure a satisfactory resolution. Your patience and understanding during this process are greatly appreciated.
  
  Thank you for bringing these issues to our attention, and please be assured that we are committed to resolving them to your full satisfaction.
  
  Warm regards,
  
  M & D Pro Movers LLC

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22510722
  
  I am rejecting this response because: they have not contacted me. It has been six days. They have been giving me the run around just like this all while keeping my property for five months. I am not satisfied with this response. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 11/20/2024

  Mrs *****

   I am deeply sorry you are not satisfied and have been personally working to get you your bike to you asap, as it is still in our warehouse I am currently working witht he warehouse manager to send you your items sometime this week and will contact you by friday with a more definitive answer

  again my deepest apology for the lack of response 

   

  Sincerely

  M & D Pro Movers LLC

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22510722
  
  I am rejecting this response because:
  As expected and as I have said this business has done for 6 months, they say one thing and do absolutely nothing. If your goal is to steal my bike and to not refund me for your botched contract then be bold enough to make that claim right here. Instead of pretending you are doing anything. You have consistently lied about my bike and the refund for 6 months. 
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/10/2024

  Mrs *****

  Again we are working on trying to get your bike to you, however if you wish to file a claim for it you may do so, but again we do have your bike in our warehouse and are just awaiting a route to your area. if you wish to proceed with the claim please contact the office at ************.

   

  Thank You

  M & D Pro Movers LLC

  Customer Answer

  Date: 12/10/2024

  This business is lying and I have already filed a claim with them/ they are trying to steal my property. Please mark a judgement against them. I am tired of their lies. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19th, 2024 I put down a deposit to M&D movers for $742.00. The moving company came to the Public storage facility in ************** ******* at 2:15 pm. When we went inside the storage facility it had a rat infestation and droppings in my unit as well. The elevators and overhead doors were out of order. **** ********* the representative stated that would involve a additional $150.00 but the driver said that was false and would be x amount if dollars for every 7 steps each time. The moving company refused to do the job and left. When I called to request my deposit I was told my deposit would be kept because the movers came even though they refused the job. I was told if I rented a truck moved my things into another storage facility they would utilize my deposit otherwise it was forfeited. I've called and emailed and they refuse to give my money back. I have it all on tape.

  

  Business Response

  Date: 11/14/2024

  Mrs. *****

   Please be advised that all our calls are recorded for quality assurance, Please note that the reasons as to why your move was not in fact cancelled but you were told we can but your move on hold and your deposit can be used for up to a year, however the reasons for the hold and why my crew could not do the job was not due to stairs but in fact because your unit was infested with rats and we cannot take a load when their is any kind of infestation. We can not refund due to our policies and the interstate bill of lading that you signed and the crew and gas we paid for the day as well. As I stated we have offered to place your move on hold for up to a year for a friend or family member. Please review the Bill of lading you signed prior to your move at the bottom where above your signature states our policy on cancellations prior to pickup.

   

  Sincerely

  M & D Pro Movers LLC

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22502040
  
  I am rejecting this response because:
  No where in the bill of laden does it state anything about not getting my deposit back for something out of my control such as a rat infestation at a storage facility. This was unbeknownst to me as I reside in a completely different state. I would like to know which paragraph this stipulation is supposed to be found in. I understand the gas money however it did not cost $742.00. My basis of argument here is your company rejected the job therefore I should be entitled to my deposit because no labor was performed and M&D Promovers did not want the job so why does your company feel they are ethically  entitled to my deposit? It was explained over the phone my husband and I would have to rent a Uhaul as we drove all the way from ********* to open the door for your movers. We no longer needed your service. Your company would not accept this and would honor our deposit as long as we moved our things to another storage facility and it would be honored if we utilized your service but when we explained the situation and requested the deposit the operator would not cancel it and regardless of doing so it was stated as long as we did not utilize the company it was void and no good but if we moved our things ourselves to another storage facility and had your company come back out on a different date and different location the deposit would be honored! If this is the case in the Bill of Laden and the policies of your company why would the gas and workers be a basis of argument for a refund if you would refund that as long as we utilized your service in the future?
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 11/14/2024

  The company responded they would hold my deposit for a friend of family member apparently they feel I should pay for. I would like them to also know they did not say this during this conversation and I have it all recorded as the deposit was void due to the gas to come out there  if I did not use their service however if I moved my things to a different storage facility they would honor my deposit. The contract does not stipulate anything like this and they refused the job so why am I not entitled to my deposit?

  

  Business Response

  Date: 11/15/2024

  Mrs *****

   I am truly sorry that you feel we are being unethical, However as a moving company we have to protect the valuables of all our customers including yours if it was moved correct? if we transported your belongings to our warehouse with that infestation would it not spread to the valuables of others?, so is not unethical its logical, no company will transport items of another customer logically if it is in infested with rats or roaches as it is a liability and will only cause more damage and issues. However we have spoken to you several times and given you many options to not keep your deposit and you refuse all, and again it states it clearly in bold black ink,which states:

  Deposit Refund and Cancellation of Service and fee: Estimates may be canceled
  penalty free and deposits are fully refundable only if the customer cancels the move
  in writing during the 3 day window immediately after Bill of Lading is signed
  subject to 49 CFR 375.505(h). An estimate/order may not be canceled and
  deposits are not refundable outside the three day window

  this is all in the bill of lading you signed that was sent to you via docusign on 10/22/2024 at 12:24pm that I will attach for your viewing, in conclusion i think this is a dispute for your storage facility and they should be the ones reimbursing you for all your items that you have lost due to their lack of maintenance and care of their facility that caused the infestation. again Mrs ***** we are more than happy to place your reservation fee on hold for up to a year for you to use at the estimate given if you decide to move or a friend or family member. I am truly apologetic for this and hope you understand.

   

  Thank you 

  M & D Pro Movers LLC

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22502040
  
  I am rejecting this response because:
  This response is a bold face lie. I was never offered several options with regards to my deposit, I was told my deposit was void unless I moved my stuff to a different storage facility and rescheduled M&D Promovers to come pick it up on another date. They stated previous all calls are recorded if this is true then you should know this as I recorded this phone call myself. I've asked several times what section in this Bill of Laden does it state there is a three day window to cancel a move and I get no response. I have a copy but do not see anything that states this in the document. The part about unethical was also misconstrued in their last response. I said it is unethical that you will honor my deposit only if I use your service which I know longer need and it counts then but since I no longer need it, it does not count that is unethical as is writing untruthful events that never took place, I have it recorded what was offered. You canceled the job and refused it therefore I should receive my deposit back. Your sales agent **** ********* was informed we lived in ********* and had no idea there was a rat infestation at the storage facility located in *****, *******. My husband has ****************** and I had to hire another moving company to help me load a Uhaul. This obviously means I do not have much money and cannot afford to donate it to unethical companies such as this one. On top of that the first day of the move your company canceled and required us to stay at the hotel another night additionally; did not show up until 2:15 pm to refuse the job and this required another night's stay because it was too late in the day to start loading and find another moving company to help. The bottom line is you did not complete the job or lift a finger. It does not cost $742.00 in gas to come to the storage facility and this is not justified. I'm simply asking for a refund after a gas adjustment. I've been hearing for months how M&D Promovers treats their customers like family and I would hardly call ripping someone off hard earned money especially a disabled man family! This is wrong and should be granted.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After filling out a request for moving quotes online, I was contacted by M&D Pro Moving on 8/28/2024. The salesperson, ***** *****, quoted us $2,690.80 for a move from *****************, ** to *************, **. Once he received the deposit and signatures on 9/3/2024, we agreed for our furniture to be picked up on Friday, 9/27/2024 and ***** stated that it would be delivered in 3-5 business days. The ******* of the pick up crew stated that we had more cubic feet of furniture than was quoted by ***** and that the total of the move would now be $8,206 vice the quoted price of $2,690.80 (which turns out to be 3.05 times the quoted price). The ******* stated that he had to have 75% of the total paid before they could leave. Last Thursday, 10/24/2024, I was contacted by M&D stating that our furniture would be delivered on 10/25/2024. The lead mover stated that he was late because he had to wait on his helper and that the truck was a rental. Before they would start unloading, the lead that the balance of $2,313 had to be paid in full in which we complied, once again with a app instead of a credit or debit card. As they were wrapping up with our portion of the truck (there was another delivery in ************** that was also on the truck) I let him know that over half of our items were not unloaded. Confused, he called the owner of M&D Pro Movers and put the gentleman on speaker phone. I asked where the other half of my furniture was and the owner stated that our load was the back half of the truck and there was not enough room to get it all on the truck. I stated that that was not my problem and we had been waiting for 28 days for our furniture to be delivered, after being promised 3-5 business days and paying 3.05 times what was quoted, and his response was that he thinks we might have a truck heading our way by Tuesday or Wednesday of this week. Well it is now Tuesday and shockingly M&D will not answer my calls.

  

  Business Response

  Date: 11/14/2024

  Mr. **********

   

   I deeply apologize for the delay, But have been advised that your items have been delivered or is in route for delivery. please rest assure if you have nay other issues please contact my office at ************ to resolve any issue you may have

   

  Thank you 

  M & D Pro Movers LLC

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22486678
  
  I am rejecting this response because: We have only received 1/2 of our goods that you picked up from *****************, ***  When your delivery guy called you on 10/25/2024, when you delivered 1/2 of my goods, your response on speaker phone was "there was not enough room on the truck and that we would get our remaining furniture/goods the following week.  It is now 11/19 and every time I call to find out when it will be delivered, I am told "early next week" or "this weekend."  You have been in possession of my goods for 8 calendar weeks or 38 business days.  I am still missing 1/2 of my goods and have no clue if/when I will receive them.  Your response of "it has been delivered or in route for delivery" is not true.  
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 12/10/2024

  Dear ****** **********
  
  Thank you for bringing your concerns to our attention. We have thoroughly reviewed the details of your move with M&D Pro Moving and we regret any inconvenience you have experienced.
  
  Upon reviewing our records, we would like to clarify the terms of the contract regarding the forms of payment and the status of your items. As per the agreement signed on 9/3/2024, we do specify that payments can be made via mobile payment apps such as zelle or cash app. which states in the contract you signed in section A under forms of payment and also describes the process of offloading. We apologize if there was any confusion regarding this matter.
  
  We also want to inform you that your furniture has been delivered, with the initial portion being unloaded on 10/25/2024 as scheduled. We understand your frustration regarding the incomplete unloading of your items and the delay in receiving the rest of your belongings.
  
  We sincerely apologize for any miscommunication or inconvenience caused during the moving process. Our team is committed to resolving this issue promptly and ensuring that the remaining items are delivered to you at the earliest convenience.
  
  Please be assured that we are actively addressing the situation and will ensure that your concerns are addressed in a timely manner. Your satisfaction is important to us, and we are dedicated to providing a resolution that meets your expectations.
  
  Should you have any further questions or require assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding as we work to resolve this matter.
  
  Warm regards,
  Customer Service Representative
  M&D Pro Moving

  

  Business Response

  Date: 12/10/2024

  Dear ****** **********
  
  Thank you for bringing your concerns to our attention. We have thoroughly reviewed the details of your move with M&D Pro Moving and we regret any inconvenience you have experienced.
  
  Upon reviewing our records, we would like to clarify the terms of the contract regarding the forms of payment and the status of your items. As per the agreement signed on 9/3/2024, we do specify that payments can be made via mobile payment apps such as zelle or cash app. which states in the contract you signed in section A under forms of payment and also describes the process of offloading. We apologize if there was any confusion regarding this matter.
  
  We also want to inform you that your furniture has been delivered, with the initial portion being unloaded on 10/25/2024 as scheduled. We understand your frustration regarding the incomplete unloading of your items and the delay in receiving the rest of your belongings.
  
  We sincerely apologize for any miscommunication or inconvenience caused during the moving process. Our team is committed to resolving this issue promptly and ensuring that the remaining items are delivered to you at the earliest convenience.
  
  Please be assured that we are actively addressing the situation and will ensure that your concerns are addressed in a timely manner. Your satisfaction is important to us, and we are dedicated to providing a resolution that meets your expectations.
  
  Should you have any further questions or require assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding as we work to resolve this matter.
  
  Warm regards,
  M&D Pro Moving

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22486678
  
  I am rejecting this response because: It took you 43 business days to deliver my goods.  Your contract, as well as the ****** states that you have 30 business days to deliver my goods.  You were over that and I have not been compensated per your contract.  Upon delivery, we were still missing all of the items that were in our Florida room, to include an outdoor furniture set, rocking chair, and 6 sets of dumbbells.  I do not accept your response.  
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted for a move October 1 and was told 3 Movers would come and given a quote based on my relatively small (1br) long distance move to ***********I had prepacked many items and on October 1 only 2 people came with the excuse that more , larger moves needed 3.The Movers proceeded to pack my bedroom, sofa and loveseat and boxes of clothes. They left before the contracted items including a massage chair were loaded ( "it's too heavy").I was fortunate to find another company to complete the move(at additional cost).To this day I have not received my furniture, clothes and medicines. Probably just waiting to consolidate several long distance moves to the NE.I have tried reaching the company and have left messages, but no response. Can you help?

  

  Business Response

  Date: 11/14/2024

  Mr. ****

  Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience or frustration this may have caused you. Please know that we take your feedback seriously and strive to provide the best service possible. Please be advised that all items removed from the customers home is solely per the customers discretion we do not load anything that isn't told to us or agreed upon by the customer as they are made aware if they go over their allotted space a fee will be charged for the additional space. as you can see on your bill of lading that I have attached you signed off at pickup for the items we took only and agreed to it as well, however I will definitely look into this and do my best to assist you, if you have my questions of concerns please contact the office at ************,

   

  Warm Regards 

  M & D Pro Movers LLC

  Customer Answer

  Date: 12/10/2024

  I have sent a report to the only contact I have with the moving company. There are several issues.

  First, I was advised when I formalized the agreement that the property would be delivered inscathed in a timely fashion.Despiter several telephone calls, no action was taken for several weeks. Then 2 hurricanes struck ******* and my understanding was that my property was being stored in a Tampa warehouse until enough other moves were going in the same direction. 

  The property arrived at the end of the month and my elder daughter supervised the unloading. She witnessed the rough handling and destruction of the inlaid glass coffee table.

  In the meantime I had a major stroke and was hospitalized. When I was finally discharged, after a thorough search, several items were missing {e.g.  large ************* maker}, broken items and I had numerous items and clothing from another party. How will the ************** deal with all of this?

  

  Business Response

  Date: 12/23/2024

  Mr ****

   Sorry for the delay! i know you have received your load and have some items that are missing, we are working diligently to locate these items and if found we will deliver them to you in a timely manner. if they cannot be found we will email you our claims form so you can start the process in getting some recovery funds for your items. if you need further assistance or have any questions or concerns please feel free to contact me at ************

   

  Best Regards

  M & D Pro Movers LLC

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22436623
  
  I am rejecting this response because:****** E. ****, M.D., M.P.H.
  *******************************************************************
  **********, ** 19801
  
  December 30, 2024
  
  
  To Whom it May Concern
  
  I am writing this narrative regarding the move I just took in October from ******, ******* to **********, ********.
  The move was facilitated by M & D Pro Movers LLC (ref No. MD3962768) and the Binding ****** Estimate was made by ***** ***** on August 6, 2024..(For $2186). I never met Mr. ***** and he never inspected all of the items to be moved.
   At that time the Requested Move Date was 09/30/2024, Monday at $6.00 per cf. Since I needed to vacate on October 1 to avoid paying another months rent and fees.
    On the 30th I was told the moving crew would be in on the 1st. The Tremont was ok with that.
    On the 1st 2 men showed up (not 3 as promised). They packed most items, but was told by the dispatcher to go to another job, so many items were left behind and they left.. I was told they could finish up another day at an extra cost, above the estimate.
    Of course, I was very annoyed and immediately set out to find another company. I did so any 3 men showed up on October 2nd from ******* ****** Logistics of **********, **. They quickly packed and moved the remainder of my possession's and assured my that everything would be delivered promptly in *********I then had the apartment cleaned and was off to ********. The first night in ************ was uneventful, but the next day, just south of **********, D.C.near mile marker 150 in moderately heavy traffic on I-95, I was sideswiped by a pickup truck (according to police) and involved in a multi-car accident resulting in my car (2019 Prius) being totalled.
  Fortunately I was not injured.
  Unfortunately, my car was totalled and after spending the night nearby, I rented a car from Enterprise and after transferring my few possessions in the *****, continued on to **********,********, where I stayed for several days while confirming my new residence. My eldest daughter, ********* assisted my with this task.
    After viewing a number of properties, I selected my current one at *****************************************************************************************************************. I informed both M & D and ******* of this and within a few days, ******* appeared and off loaded the things they had brought.
  No word from M & D either by telephone or electronically
    I made repeated telephone calls to M & D, but was never called back. I also anxiously watched the 2 Hurricanes' (****** and ******) strike the Florida coast where my furniture and belongings were being stored. Had M & D moved after the pick up of my things, there would, have no doubt, been no or less damage to my possessions and less confusion as to the location of many of my things.
    Everything dot worse when I had a significant stroke which fortunately was promptly medically and surgically treated. I was additionally hospitalized for inpatient evaluation and treatment.
    Finally, after my stroke and during my hospitalization, I received a call about the move - that it would be completed in the next day, or so.
    Since I was unable to attend the move-in, my adult daughter, ********* was present and witnessed the rough handling of my items and the breakage of the antique glass beveled top coffee table.
    In addition. I subsequently found items from others, including kitchen items and a box of womens clothes (I am not married or in any relationship;
    I also had a unopened 40 lb bag of Royal rice (moving tag 029) - which I do not eat.
    I also discovered the electric sofa and loveseat (heat, massage and recline) do not function, Missing were my ************* maker, terrycloth robe and other smaller items. Several items were broken .
    In addition, there was a receipt for a paycheck to ********* ******** from *********************************
    I would appreciate your immediate attention to this situation, which has gone on far too long. - See attached images
  
  ****** E. ****
  
  
  Sincerely,
  
  ****** ****