Reviews

Review Details

• Review fromAn U

  Date: 07/15/2025

  5 stars
  I had an overall good experience with this company thanks to their sales representative, Jeremiah. He helped me navigate a fraudulent situation with another moving company and never pressured me to use his services. Instead, he patiently explained what to look for in a reputable moving company, which gave me confidence and peace of mind. Although I didn’t end up using this company due to logistics, I’m truly grateful to have connected with Jeremiah. He was helpful and supportive throughout the process, regardless of who I ultimately chose. If my current plans hadn’t worked out, I would have gladly chosen this company. Thank you, Jeremiah, for your guidance and professionalism! A.U. 

• Review fromJordan R

  Date: 07/14/2025

  5 stars
  The movers did an absolutely excellent job from start to finish. They arrived on time, were professional and courteous, and handled every item with care and precision. Not only did they work quickly and efficiently, but they also made sure everything was securely packed and safely transported without a single scratch or issue. Their attention to detail and positive attitude turned what could have been a stressful day into a smooth and seamless experience. Its clear they take pride in their work, and I couldnt be more impressed or thankful for their outstanding service. ******* and his team are great.

• Review fromJeffrey K

  Date: 06/14/2025

  1 star
  If you are planning on moving, please make sure you are working directly with the movers themselves. We contacted what we thought was Wheaton Movers, but in reality it was a 3rd party coordination company named Safe Ship Moving Services. They used the trucking company Direct Relocation Services based out of ***************, *******. During the first week of the move, DRS called to go over the inventory. Unfortunately we underestimated by a lot the amount of boxes and that ended up costing us more than double the price to move from ******* to **********. After years of planning our move the day was here...but unfortunately no truck driver, which as you know everything is based upon your move date. It turns out that after speaking to them several times we found out the driver was over 3 hours away and it was already 9pm. Needless to say the truck and driver showed up the next day. Summarizing our move, it took about 30 days to get our stuff out to ********** and that was after it went to *************** and then ***** for weeks. Once loaded on the truck it wondered about the country and eventually making it here. The only problems we had were the following: A shredder that was beyond repair A chipped $2000 ***** ***** desk Adhesive stickers that were stuck to everything that doesn't come off with anything but a ********** A lost / stolen fire box / safe A missing part to our carpet cleaner A smashed vase, cookie jar, and many damaged boxes So as you know that they insure by weight, so after months of their really difficult arbitration process we ended up with a resolution of $65 then bumped up to $115. Our shredder cost us $300. Everyone we dealt with was very friendly, but NO ONE took any responsibility for anything that was going on. I will never ever use a company like this again to move. You should think about it too. Also, if you take the check for $115 you are forbidden to say anything negative about the company. Keep the check!
  

  Direct Relocation Services

  Date: 06/20/2025

  Hi *******,
  Were sorry to hear about your experience and truly regret that the move didnt go as smoothly as expected. While Direct Relocation Services was the carrier assigned to transport your belongings, we were not the company you initially booked withthat was Safe Ship Moving Services, a third-party broker. They handled the estimate, booking, and all pre-move communications, including the quality assurance call you mentioned. That call did not come from us.
  Once the order was assigned to us, we worked to accommodate your move, even as the inventory provided turned out to be significantly underestimatedsomething that impacts space, pricing, and scheduling.
  Regarding the damages and timing, we understand your frustration. Unfortunately, long-distance moves can sometimes face delays or reroutes, especially cross-country, but we acknowledge this situation couldve been handled better. In terms of valuation, were federally required to offer coverage based on weight unless full-value protection is purchased in advanceoften through the broker, not us.
  We never want a customer to feel like no one is taking responsibility. While we were operating within the limits of a broker agreement, we still take your feedback seriously and are committed to improving the experience wherever we can.
  Wishing you the best in your new home, and thank you for sharing your feedback.
  ****** Direct Relocation Services

• Review fromOmar V

  Date: 06/13/2025

  5 stars
  Second time I use them for my moves across country! Excellent service from start to finish! *****, the Sales Advisor was professional, attentive, and listened to my moving needs! Day of the move, the entire team were friendly, professional, and extremely efficient! I will be using them again! Highly recommend! Keep up the great work!
  

  Direct Relocation Services

  Date: 06/16/2025

  Thank you so much for being a returning customer and for the kind words! Were thrilled to hear that your second experience was just as smooth as the first. ***** and the rest of the team truly appreciate the recognition they work hard to deliver exactly that kind of service. Well be ready and happy to help when its time for your next move!
  ****** Direct Relocation Services

• Review fromMeeghan R

  Date: 06/11/2025

  5 stars
  ****, ****** and ******* were an amazing team! Very professional, excellent packing and moving. They were total gems and made the moving process the best Ive had. I would recommend them to anyone. Only use this team of movers, they were great!
  

  Direct Relocation Services

  Date: 06/12/2025

  Thank you so much for the awesome feedback! ***** ******* and ******* will be thrilled to hear this. They take great pride in what they do, and were lucky to have them on the team. Were glad they made your move such a positive experience, wed love to help again anytime!
  ****** Direct Relocation Services

• Review fromPaul B

  Date: 06/01/2025

  5 stars
  I found Direct Relocation Services through google, when looking for a moving company to get me and my family moved from Jackson GA to Auburn AL. The sales staff was very nice and knowledgeable. But there was a hiccup with the scheduling and they had to come a day later. They came and did the move in one day. Assuring my delivery date stayed the same. Jackson and his team were amazing. I can’t say enough good things about these guys. Hard working, honest, punctual, extremely communicative, professional and just all around good people. If I could hire these guys to work for me I swear I would. My entire house which was 1750 cubic feet was loaded in an hour and a half. Drivin 2.5 hours away and unloaded in another hour. I can’t say enough about how impressed I was with Jackson and his team. If DRS can guarantee me this crew everytime I will use this company every move going forward. 

• Review fromSharon R

  Date: 04/14/2025

  1 star
  Run dont walk away from this company. Yes ***** seems like he will take care of your stuff. Its been over a year of their pick up, then delivery of half of my items, then trying to settle with them. ****** and crew arrived 3 days late 3/21/24 for pickup in ** with a an already full truck. They placed tiny numbered stickers on my items then completely commingled them with someone elses items to fit all into truck. Barely able to shut door. I was assured that my items were in warehouse as I waited for them to complete delivery in ** on 7/25/24. Which was well after the expected delivery timeframe. Surprise. A NY registered freighter delivered only half of my itemswhich included boxes of original framed art work, moms Royal Doulton china, irreplaceable heirlooms, and furniture. Then I began the Claims process online. This is a sketchy company as they make it difficult to fill in lengthy details in forms online. Multiple attempts to complete them took hours then they would get deleted. Dont try to call them as they have a friendly automated answering system that puts you on hold for 10 minutes then abruptly drops your call. I called about 20 times, same each time. I emailed and requested forms to be mailed to me. These emails had automated responses. Finally ***** was able to have them mail the forms. These were filled out by me and returned through Certified mail then second time through Registered mail. Today I am informed that after their review, Direct Relocation is willing to pay me $75! The value and weight of items is easily $10,000. Not to mention I paid for delivery of twice as many items than they delivered. I wasnt even seeking damages for items I did receive. They wrapped items in shipping blankets to take to warehouse then removed those blankets. Some had their coded stickers on them so easy to see how that system falls apart. I give them a 1 rating for their friendly demeanor as they rob you blind.
  

  Direct Relocation Services

  Date: 04/17/2025

  Hi ******,
  Thank you for taking the time to share your experience. Were truly sorry to hear about the frustration and inconvenience youve encountered. Your feedback is being taken very seriously.
  We understand how important your belongings areespecially irreplaceable itemsand we deeply regret that your move did not meet the standards we strive for.
  Someone from our team will be reaching out to you directly to review the situation in more detail and work toward a resolution. We appreciate your patience as we take the necessary steps to investigate and address your concerns appropriately.
  Sincerely,
  Direct Relocation Services

• Review fromEric F

  Date: 03/12/2025

  5 stars
  We moved from Georgia to Michigan in January. Jackson and his crew did a wonderful job packing the truck. They did so with care. When the semi arrived in Michigan, the driver would not accept a Zelle Payment. I called and Jordy, Diego, and Maria straightened everything out in minutes. Phew!!! Maria was fantastic all during the move! She was patient and kind! Aloxonder and his cousin unloaded the truck. They were fantastic!!!! Somewhere along the journey, our 70 inch tv was broken. I called Maria in a panic. She talked with Diego, and he immediately said they would replace the tv. Phew again! Thank you Diego! Also a shout-out to Jason for making the final arrangements! Maria, you're the best! Starting a new life here was stressful and tedious! You calmed my nerves numerous times! Thank you for your kindness, diligence, and patience! ?? Overall, a great experience with Direct Relocation services!
  

• Review fromJorge M

  Date: 03/11/2025

  5 stars
  My wife ***** and I recommend, highly, DIrect Relocation Services for moving your household.We were thrilled with the support, insight, and expertise that ***** ****** provided us when we started the process. Also, to Terran and his crew of ******* and ****** was great when the moment to pack came. They were on time, courteous, and efficient.

• Review fromAna M

  Date: 03/11/2025

  5 stars
  Very efficient and most polite!***** and Terran were terrific. We appreciated all their work and attention.