Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its a minor complaint, but I have been receiving mailings for loans from BHG for almost a year. These mailings arrive almost daily in my mail. I have contacted them to have my name removed to no avail. I would like these to stop. I live in rural setting so mail in the mailbox promotes potential thieves at my house. Pleas do what you can to help. Thanks,*****

  

  Business Response

  Date: 09/09/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 9/8/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 9/8/2022, the request will still take up to 30 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe. According to our *************** Team, there are two transactions scheduled for the consumer (last mail drop date 9/8/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. BHG shares in your concern regarding identity theft. BHG is committed to protecting consumer privacy and utilizes multiple identity theft prevention methods. Identity theft hurts everyone, not only the person whose identity is stolen, but financial institutions also lose out on stolen funds. In order to get a loan with BHG an applicant will have to go through a thorough application and underwriting process which includes a full identity verification prior to receiving any funds. At BHG, we have invested significantly into building an industry-leading fraud prevention program that delivers on our commitment of protecting your privacy, your information, and your trust in BHG. We work diligently to provide robust and effective verification options for each customer prior to receiving any funds,or opening any BHG financial products.

  
  

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Dec 2021, I have been receiving an abundance of solicitations for personal loans via mail from BHG Money. I have requested to be removed from their mailing list multiple times (via phone, email & postal mail) to no avail. I have resorted to sending back all postal solicitations via mail, that has not helped. Im requesting assistance in having my contact information removed from the mailing list at BHG Money. The last correspondence I received has the following invite code: *********

  

  Business Response

  Date: 09/07/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 9/7/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List as of 9/7/2022 and removed from our marketing lists as requested. According to our *************** Team, there are no future transactions scheduled for the consumer, therefore, they should no longer receive any unsolicited marketing pieces from BHG. Along with adding the consumer to our DNC List, the personalized invitation code has been deactivated as well.

  
  

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHG and BHG Money send me multiple large mailers every month that are a waste and time, paper and resources. I spend signicant time each month opening and shredding all my personal information off these mailers to include many plastic cards. I am not a health professional and will never get a loan from BHG/BHG Money. There is no way to opt out. I do not want to get any more mail from BHG or BHG Money.

  

  Business Response

  Date: 09/06/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 9/3/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 9/6/2022, the request will still take up to 45 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces 4-6 weeks in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe. According to our *************** Team, there are multiple (if more than two) transactions scheduled for the consumer (last mail drop date 10/13/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. For this inconvenience as a courtesy, BHG will be emailing you a **** gift card at the email address provided. Please be on the lookout in your inbox and also check your Spam folder.

  
  

  Customer Answer

  Date: 09/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHG uses predatory practices and sends non stop mailers wanting people to take their loans. I have tried to remove myself from their list to no avail and the mailers keep coming.

  

  Business Response

  Date: 08/30/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 8/30/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  BHG has been in business for over two decades and has provided over $11 billion in financing to tens of thousands of hardworking professionals throughout *****************. To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List as of 8/30/2022 and removed from our marketing lists as requested. According to our *************** Team, there are no future transactions scheduled for the consumer,therefore, they should no longer receive any unsolicited marketing pieces from BHG.

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I have my doubts
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept getting mail from BHG every week and there is no way to opt-out. It is such a waste of paper because it comes in huge envelopes and clots up the mailbox.

  

  Business Response

  Date: 08/25/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 8/25/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 8/25/2022, the request will still take up to 30 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe. According to our *************** Team, there are multiple transactions scheduled for the consumer (last mail drop date 9/15/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. 

  Customer Answer

  Date: 08/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to BHG a few times now asking for a statement of my account. They only send Amortization schedules. I'm afraid that when my loan is actually paid off that I will have various fees or charges that I am unaware of and will end up owing more money than initially borrowed. How hard can it be to generate an account statement? I get that you may not have online access, but a monthly account statement should not be an unreasonable request. As a consumer, isn't it my right to receive an actual account statement and not just an amortization schedule? I just want an account statement. I feel like this company is preying on individuals especially during this high period of inflation. I just reread my contract and apparently, I cannot even make additional payments on my account for FOUR years!!!! Shame on me for not reading the fine print. Shame on BHG for operating this way.

  

  Business Response

  Date: 08/25/2022

  We have reviewed the complaint (BBB #********) submitted by the customer and sent to *********************************************** on 8/22/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  BHG discloses all rates, fees, terms and conditions to all of our loan proposals in advance of funding, therefore, allowing the applicant ample time to review and ask any questions they may have regarding the loan proposal. Should an applicant not feel comfortable with the loan proposal, they are free to walk away as all BHG loan proposals come with no cost or commitment. In response to the customer's inquiry, *********************** ****** Services Manager attempted to reach out directly to address their concern on 8/24/2022 and left a voicemail and also sent a follow up email to the customer as well. Should the customer have any further questions, they can contact the ****** Services Manager directly (contact information provided in email).

  
  

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has reached out to me by mail and email credit karma. I finally agreed to allow this company to pull credit and gather information concerning my social security number- I have not heard anything back in return to updates - the process, etc. I think this company is a fraud - I would like a status update on what is happening Please remove this inquiry from my credit report-. Thanks,

  

  Business Response

  Date: 08/23/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG) on 8/18/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.
  
  Our records show the applicant was contacted on 8/18/2022 to discuss documentation needed to finalize the application review. Please note, BHG has been in business for over two decades and has provided over $10 billion in financing to tens of thousands of hardworking professionals throughout *****************. BHG loans are not reported to the credit bureaus, therefore, would have no impact on credit report. Please contact ****** Services at ************ with any further questions.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending me piles of mail! The person it is addressed to is not me! The name they are addressing is *************************, MRI ! I did not sign up for this mail, give my permission to disclose my information or give my permission to send me mail! Someone is giving this company healthcare workers information and credentials out. I am a healthcare worker in ******************** but I am not ******* and not an MRI tech. I want this company to stop sending me junk mail and remove my address from their marketing list. I will also continue to return every piece of this mail to the sender! Give it a rest already you are wasting paper, stamps, postal workers time and my patience it's worse than the spam callers!

  

  Business Response

  Date: 08/17/2022

  We have reviewed the complaint (BBB #********) submitted by the consumer and sent to Bankers Healthcare Group (BHG)on 8/16/2022. BHG takes it complaints management process seriously and is committed to provide timely and appropriate responses.

  BHG purchases business and consumer data contact lists from numerous companies throughout ***************** that specialize in data for direct marketing, from time to time there can be errors. To satisfy the resolution of the consumer, they have been added to our Do Not Contact (DNC) List and removed from our marketing lists as requested. Although they have been placed on our DNC List as of 8/17/2022, the request will still take up to 30 days to be processed by the third-party mail house we use to send out our marketing pieces. We schedule our marketing pieces in advance, so we request that the consumer allow for that additional time, and excuse any additional piece that *** arrive during this timeframe. According to our *************** Team, there are multiple transactions scheduled for the consumer (last mail drop date 8/20/2022), after which time they should no longer receive any unsolicited marketing pieces from BHG. Along with adding the consumer to our DNC List, the personalized URL included with the complaint has been deactivated as well.

  
  

  Customer Answer

  Date: 08/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************