Business ProfileforOrlando Holiday Rental Homes LLC

I emailed the company their issues to resolve in their vacation home so my family could enjoy the money we spent for this rental: The bug issue is the top priority and at the top of the list. Broken shades & left in the front closet with paints that were used left in children’s reach. Had to give ages and names who were staying in the home per the company rules. Roaches in the home! The appliance washer was broke before we check in and we weren’t made aware, until the maintenance came in without announcing and no notice from management. Clothes left in the dryer! Urine left around the ring of the bathroom in the master suite! Toilet not clean! Was told by management someone was coming to clean, spray and was told by the appliance guy he would be back to fix the washer. Only person who came out was the exterminator. I have a video when we checked in & checked out (and pictures) with time and date stamped. Honesty we’ve tried to be understanding. We’re to uneasy that we will take something back in our luggage, cost factor! Actually my husband is scared of these thoughts, mine is my kids when the roach had crawled up her child’s leg! This is not my business this is my vacation. That’s another (lack there of) even asked, management, if the host had other properties. Management, stated no. We requested partial refund and the company stated since we cancel and left early no partial refund will be given per their policy. Per their policy doesn’t state this, below is their policy. We didn’t cancel we stayed (2) two days and left due to inhabited living arrangements. 3. If you have booked via a third party then the cancellation policy is Super Strict and no cancellation is allowed once your booking is confirmed. If the guest cancels then any monies paid will not be refunded. Our Cancellation Policy is super strict and no cancellation is allowed once vour booking is confirmed. If the guest cancels, then an monies paid will not be refunded.