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Business Profile

Medical Doctor

Orlando Family Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 6, 2023 I went to Orlando family medical in ********* for a check up and due to having no insurance I used there PREVENTATIVE MEDICAL PACKAGE for $95. In this package it included Physical Exam, ? Electrocardiogram, ? Laboratories **** CMP, Cholesterol and Urine Analysis (quest). I paid for the $95 fee that day on dec 6, 2023 as I have my credit card statement to prove it. Since that day I have been getting bills from QUEST DIAGNOSTICS to pay my lab fee of $362.19, for the items that I have been told where part of the "Preventative Medical Package". I have called multiple time speaking to many people in Orlando family medical for them to handle this as i should not be getting this bill. On Jan 17, 2024 i went in person to speak to a staff member and showed them the quest bill, they took a copy and stated they will have this taken care of. Obviously it wasn't, as on Match ********************************************************************** person. Going again, I got the same answer from the front desk person, they took a copy and informed me that a supervisor will have this corrected (It obviously was not). NOW! yet again I got another bill on March 24, 2024 from Quest Diagnostic this time, stating it will be going into collection. I just finished calling Orlando family medical again and spoke to ****** and she gave the same answer I am tired of hearing "you have to bring in the bill so we can pass it to the supervisor". Nothing is being done at this organization, paperwork is being tossed around and there seems to be not structure with their billing. I am not wasting my gas yet again for this, its not like they are going to reimbursement for my gas on there s**** up. I want this bill handled as it should have never have been billed to me and most of all, shouldn't be going into collection.

Orlando Family Medical is NOT a BBB Accredited Business.

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