Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my lease, I have submitted several maintenance requests regarding persistent water leaks in the unit. While temporary repairs have been made, the issues remain unresolved, affecting the comfort and safety of my living environment. Additionally, the temporary fix applied to my apartment door has raised serious security concerns, as it no longer provides a reliable level of protection. Being that the property changed management, I do not have the previous requests for maintenance. Most concerning, I experienced an emergency lockout late at night and was informed that no maintenance assistance was available until the following morning. This left me with no choice but to hire a locksmith at my own expense. At the time of the incident, I was in full law enforcement uniform, which exposed me to heightened personal risk by making me easily identifiable and vulnerable outside my residence. Furthermore there have been numerous automobile break ins on the property. My safety is at risk and it is a non negotiable for me. This incident reflects a critical gap in the property's emergency maintenance response. In the event of a fire, flood, or major leak, the absence of an accessible emergency contact or on-call maintenance personnel poses a serious hazard. Tenants should not be left without support during urgent situations, and this lack of protocol directly compromises safety and habitability.Management has offered another apartment at a separate location, however it is not suitable or satisfactory. I need the terms of my lease to be terminated. I respectfully request the following:Early termination of my lease without penalty, effective July 31, 2025.Full return of my security deposit within the timeframe required under Florida law.Reimbursement of the locksmith fee in the amount of $150.00 due to the denied emergency service.Failure to comply will result in legal action. I appreciate your assistance in this matter.

  Business Response

  Date: 06/19/2025

  Response from Cruise Property Management regarding complaint for ****************************
  To whom it may concern,
  We appreciate the opportunity to respond to the complaint submitted by the tenant regarding their lease at *****************************
  We take all resident concerns seriously and strive to address issues promptly and professionally. After reviewing our records and internal documentation, we would like to offer the following clarification:
  
  1. Maintenance History
  Since Cruise Property Management assumed responsibility for the property, only one maintenance request regarding a leak was submitted by the tenant. That request was received and completed in May 2025. We have no further work orders submitted or documented by the tenant regarding any additional or recurring water issues.
  We cannot speak to maintenance issues that may have occurred under prior ownership, as those records are not within our control. However, our team has responded to all requests made through the proper channels during our time of management.
  
  2. Security and Door Concerns
  The tenant submitted a concern regarding the security of her door, and we have an open and active work order for that issue. Our maintenance team has been addressing the matter and is working diligently to complete the repair. It is important to note that the tenant herself acknowledged our ongoing efforts to resolve the situation, which reflects our good faith and responsiveness.
  
  3. Emergency Lockout and Personal Safety
  We regret the inconvenience caused by the tenants after-hours lockout. However, it is important to clarify that:
  Cruise Property Management does not offer 24/7 emergency maintenance services, nor is it a legal requirement under Florida law.
  Our maintenance office hours are clearly communicated as Monday through Friday, 8:00 AM to 5:00 PM.
  The tenant has not provided any documentation or detailed explanation as to how the lockout was caused or how it was the result of any management failure.
  Therefore, we cannot approve the reimbursement of the $150 locksmith fee.
  Additionally, the tenant stated that she was in full law enforcement uniform at the time of the incident and expressed concern over being identifiable. While we recognize and respect her profession, it is important to note that occupational risks do not transfer liability to the property management team. Upon entering into her lease, the tenant did so with full knowledge of her personal and professional circumstances, and these cannot be used retroactively to waive contractual obligations or reassign responsibility.
  
  4. Community Safety and Vehicle Break-In Claims
  This complaint marks the first time the tenant has mentioned any vehicle break-ins or concerns regarding community security. No prior reports or complaints were submitted to management during her tenancy regarding such incidents.
  If this had been an ongoing issue, we would have expected it to be reported promptly so appropriate steps could be taken. Bringing this up only in the context of a lease termination request does not support the claim of an unsafe or uninhabitable environment.
  
  5. Relocation Offer
  As a gesture of goodwill, we offered the tenant a relocation option to another property. The tenant declined this alternative, stating that it was not satisfactory.
  
  6. Lease Termination
  After careful consideration of the circumstances and supporting documentation, we find no contractual or legal basis to approve early lease termination without penalties. The lease clearly outlines the process and associated costs for early termination, and those terms remain in effect.
  Accordingly, the tenant remains responsible for:
  Early termination fees equivalent to two months rent, and
  Forfeiture of the security deposit, as per the lease agreement.
  
  Final Note
  Cruise Property Management continues to work in good faith to resolve open maintenance issues and maintain habitable living conditions for all residents. We take our responsibilities seriously and have made multiple efforts to communicate and offer solutions throughout this process.
  We respectfully decline the tenants demands to terminate the lease without penalty or to issue a refund for services not authorized or caused by management failure.
  Sincerely,
  Cruise Property Management

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be the worst company in ********They tell you lies , they told me they cleared rubbish from the lawn, and have charge me $300 to clear Rubbish from the front of the property. When the *** told me to leave it out the front as I was moving out and then the rubbish clearence attendant on a Saturday. my neighbour went out and gave $20 to the driver who took all the rubbish away.. they tried to charge me $70 for holes and repainting when I have evidence they were there when I moved in. . I took photos of exactly the same holes when I moved in.. $30 to clean the oven, when my cleaner clean the oven perfectly and it was spotless. They started looking after the property with two months to go until the end of my lease and I have nothing but trouble with them.. they charge me 2 1/2 thousand dollars to dig up the road and told me that there was tweezers in the pipe, Im not gay and I dont use tweezers, these are not mine but they charged me for clearing the pipe. They are a complete rip-off company do not use them be warned.. They dont reply to your emails. They dont reply to your phone calls. .They have a PO Box for an address for an office , so they dont even have a real Office. The company is complete Mickey ***** and must be avoided at all costs You will only get ripped off , just like I have. Im so angry I have five children three of them are disabled. They do not care and Ive stolen $3200 from me. Im not being enforced into taking legal action and Im going to sue them.. avoid this company at all costs you have been warned.

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Cruise Property Management, Inc.Location: ************************************* Complaint Type: Poor ************************************* Communication Desired Resolution: Formal response, reversal of improper fees, and disclosure of assigned property manager ?Complaint Description:I am a current tenant at ******************************************, under a lease managed by Cruise Property Management Inc. Since moving in, I have experienced unprofessional and evasive management practices, including:1.Refusal to identify a property manager or supervisor despite multiple requests made via phone, email, and text over several weeks.2.Anonymous, inconsistent communication from various unnamed representatives who avoid ****************** $150 charge for alleged patio storage based on a photo taken during active cleaning. The lease explicitly allows outdoor furniture, yet I was fined for items like a broom, bucket, and Tupperware left temporarily outside.4.When I attempted to escalate the matter, I was told there is nothing to escalate, and my right to clarification was dismissed.I believe Cruise Property Management is operating with a lack of transparency, evading tenant rights, and misapplying lease clauses for financial gain. These practices appear retaliatory and unprofessional.I request the following:Immediate disclosure of the name and contact information of the licensed property manager or designated agent.A formal response to the disputed charge.Assurance that communication going forward will be documented and assigned to an identified person.

  Business Response

  Date: 06/16/2025

  The fee will be waived upon receipt of a photo  confirming that the balcony has been cleared in accordance with the guidelines.

  Customer Answer

  Date: 06/17/2025

  Complaint Update Cruise Property Management
  
  
  This is a formal update to my existing complaint regarding Cruise Property Management. I am submitting this to emphasize that the $150 patio storage fee they recently charged is not referenced anywhere in my lease agreement. Despite repeated requests, management has failed to identify any specific clause authorizing this charge.
  
  
  This fee appears arbitrary and unsubstantiated. It was issued based on a single photo taken during cleaning, showing temporary household items like a broom, bucket, and Tupperware left on the patio none of which constitute long-term storage or clutter.
  
  
  Furthermore, I continue to face stonewalling from management when requesting clarification or escalation. I have yet to be given the full name or direct contact of the property manager, despite having lived here over a year. Communication is filtered through unnamed agents who deflect accountability and avoid resolving legitimate concerns.
  
  
  This conduct is not only unprofessional it borders on retaliatory. I believe this charge was issued as a response to my prior BBB complaint and honest review, as several suspiciously timed 5-star reviews appeared immediately afterward, including one posted by an employee.
  
  
  I am requesting that the BBB formally follow up and require Cruise Property Management to:
  
  
  Identify the contractual basis (if any) for the $150 charge.
  Provide full contact information for the property manager.
  Remove the retaliatory fee and cease further harassment or intimidation tactics.
  
  
  
  

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23465074
  
  I am rejecting this response because: Undisclosed, Unsubstantiated, and Unwarned Charges I was charged a $150 fee that was neither disclosed in the contract nor substantiated when questioned. There was no prior notice or warning before the charge was applied. Furthermore, the business has refused to provide the name or contact information of the property manager, blocking any direct resolution attempts and showing a clear lack of transparency.

  they are intending to silence a simple ask : Name and contact information of Property Manager 

  
  
  
  
  Sincerely,
  
  ********** *****

  Business Response

  Date: 06/18/2025

  Charges Removed already

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company unlawfully increased my rent by $145 without notice, then added a $75 "water" fee that I was never notified of, nor had I been charged in my previous 18 months in the building. They then forced me to pay these fees under threat of eviction. The $145 fee was added to my account within minutes of me notifying them that I was terminating my month-to-month lease, which I interpreted as punitive, and the $75 fee was quietly added to my online account less than two weeks before rent was due with zero notification. The company refused to waive these fees or lower them by even $1. When I disputed the unlawful $220 charges in writing, they responded by adding a $100 late fee to my account, which they have refused to waive. I paid the $220 in unlawful charges one day late under threat of eviction.The company claimed these charges were outlined in my lease. I have no lease with Cruise Property Management. They bought my building earlier this year, and I never signed a contract of any kind with them. Therefore any lease terms that they claim apply to me are not legally enforceable, because there is no contract between the parties.The company is charging illegal fees that are just below the threshold for going to court over.

  Business Response

  Date: 05/11/2025

  As previously communicated in our written notice dated 5/6/25, you were provided a  notice outlining the rent increase, the addition of water, sewer, and garbage fees, and the updated terms applicable to your month-to-month tenancy. This notice clearly stated that if a new lease was not signed, the updated month-to-month terms would automatically apply, including a $100 increase in base rent and utility charges posted through the rent portal.
  These charges were not punitive but aligned with the standard terms outlined in the notice and applicable to all residents on a month-to-month basis who have not executed a renewal lease. Additionally, the lease terms we provided serve as the governing agreement for your ongoing tenancy following our acquisition of the property.
  We understand you may disagree with the charges, but we maintain that they were applied lawfully and with appropriate notice.

  -----------------------------------------------------------------------------------------------------------------------------------------

  The signed lease rent will be $1,980.00 instead of $1,980.00, the current monthly rent. You will also have to pay
  WATER, SEWER & GARBAGE per your new lease. The charge will be added to the rent payment portal as a utilities charge which you will pay directly. New lease should be renewed
  30 days prior to your new lease start date.
  Your rent is due on the 1st of every month. You have until the 5th of the month to pay your
  rent in full. After the 5th day of the month, your rent will be considered late and late fees will
  be applied. Partial payments of rent will be considered late payments. Damages to your unit will
  be applied before rent payments. IF YOU DO NOT SIGN A LEASE, your month to month
  rent will be an extra $100/month on top of the new monthly rent in this letter, late fee
  will be $100, and you will be responsible for water, sewer and garbage billed through the
  portal. You will be governed by the terms of the new, unexecuted lease which will be your month
  to month agreement. You are responsible for the actions of your residents, children and guests.
  Except as herein provided, all other terms of your tenancy shall remain in full force and effect.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23308982
  
  I am rejecting this response because: The company did not provide the notice they are claiming to have provided. None of these terms were outlined in a formal written notice to me. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/23/2025

  Please see attached letter which was provide prior to sending the lease. The unsigned lease too clearly states regarding Utility charges on section 2.3

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23308982

  I am rejecting Cruise Property Management's response. First, there is no attachment in their response, as they claim. Second, the company never sent a formal notice -- including any letter -- to inform me of these charges. Third, as they themselves have stated in their responses here, the company simply has an UNSIGNED lease to which they are claiming I am legally obligated. The unsigned contract, which they have simply uploaded to an online web portal, is not legally enforceable. Finally, regardless of whatever terms are contained within this unsigned lease, the company failed to provide formal notice of these charges.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment on 11/1/2024 which is owned by a company named ************************** I have never had any issues with the company until this January. I had some other financial obligations to tend to so I knew my rent for the month of January was going to be affected. So as formality I reached out to who I thought was the landlord who then scold at me and told me that I need to pay the rent and that if it wasnt received by the 1st I would be evicted. While I was trying to reason with Cruise property I was also working with a rental assistance program offered by the medical group care resource, who was being very helpful in the process of wanting to get cruise property the funds for the missing rent. Per care resource they were having difficulty reaching the landlord to acquire the accurate documents so that they will be able to issue the funds cruise property was being very difficult in providing the necessary documentation while this was happening.. cruise property had already issued me a 3 day notice . I immediately notified care resource and applied that information to my case Wednesday 1/22/25 was the day from h*** I reached out to cruise property to verify if theyve received payment from care resource the conversation went left, the person who was texting me from their text number *************) was being completely rude and insulting. Demanding I pay them now. Mind while I was having this conversation I was having a mental breakdown because I never experienced anything like this . I asked the person if I could pay an portion of what was owed, they replied yes but said that if next month Im late again no text no call immediate eviction so I was trying to get payday loans to pay the portion.. the person was being inpatient and ended our conversation with did you pay? When is right now for you? Ok this is a joke Im going to block you eviction filed now? I need to know if eviction was really filed

  Business Response

  Date: 01/27/2025

  We received full payment from ***************************** Rent assistance payments not receive. ******** not filed. Mind you per the signed lease the rent is die before the 5th of the month.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the Lomar apartment, managed by Cruise Property Management, on October 28, 2024. I paid an administrative fee, rent, and previous months utilities due to my lease transfer.On November 1, I noticed additional charges on my account. After multiple attempts to resolve the discrepancies, I was told to pay the rent first, and they would address the charges later. I paid my rent on November 2.On November 6, I found a red notice on my door stating I needed to pay within three days to avoid eviction. Horrified, I called and emailed, only to receive an apology for the mistake the next ****** I prepared to pay my November rent, I saw a $250 administrative fee added, along with doubled miscellaneous charges and ******************* My attempts to call were met with voicemail, and despite sending several emails, I struggled to get assistance.On November 4, I spoke to someone who promised to investigate but didn't follow up. On the 5th, I received an email about outstanding fees, but my account didnt reflect any deposits. I have proof of payments and photos showing the apartment was left in great condition, as I cleaned and repaired it prior to moving out.I need help resolving this situation.

  Business Response

  Date: 01/02/2025

  Credit was  issued 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cruise property management put me in collections. This all started with an eviction that was dismissed. Broward county found a program to pay for my past due rent balance +3 additional rent payments. However, When I was in the eviction process cruise property management was aware of the Situation. They continue to ask me every day for rent payment. Once they finally received their check from Broward County assistance for past due rent +3 additional rents. I decided to speak to ******** and their office who told me since Im giving a 30 day notice. The only thing I would lose was my deposit. Once I moved out of the apartment, I thought I was in the clear until I received a collection agency sending me letters that I owe for past due rent. I do have the proof text message. Also my 30 day notice email that I sent them. I actually left the unit two weeks earlier within 30 days and informed them that I was out of the unit so they can repair it if needed. There was no damage to the Unit. I didnt care about getting my deposit back and I knew moving out. I was gonna lose out On the three months rent that was paid for. Now property management wants to come after me for over $1600. If property management cannot resolve, this issue will be reopening the eviction case with the Courthouse.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unhappy with the living conditions at my previous address, and after almost 3 years of renting, I told my landlord that I would not be renewing my lease for the following reasons: 1. He had lied to me about the backyard, which was the main reason I had taken the apartment. The backyard was big and beautiful when I signed the lease but was reduced to a box right before I moved in. My agent, **** ****** was with me. 2 The bathtub was peeling when I moved in, and he refused to have it repaired while I lived there. He said he did not know a good company to do the job. However, when I told him I was moving, he offered to replace the tub. I have pictures that I had sent him throughout the years.2. I discovered that the place had a gigantic ***** problem shortly after I moved in, and it got progressively worse. He also stopped pest control.3. I moved in with 4 rescue dogs and was paying a $40 rental fee for each pet every month. As each went to heaven, he would not reduce my rent. The place was not in the best condition when I moved in, which is why he allowed me to move in with 4 dogs and a cat. I had just sold my house and needed a place to stay with them during their final years.I told him in June of this year, that I would not be renewing my lease in September. I moved out on August 10th and gave the management company permission to enter the unit on September 4th even though I was paid through the end of September. Instead of applying the portion allocated for last month's rent to my security deposit, they sent me a late notice and I had to contact them to resolve it. In addition, they charged me late fees for September's payment and for cleaning and repairs. My dogs destroyed the furniture, and I have no problem paying for that, but I want the late fees removed and the cleaning and repair fees reduced. I have never made a late payment in my life, and I was not going to sweep up all of the dead roaches in the laundry room and kitchen cabinets.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/28/24 We moved out of our residence because our lease ended on 09/30/24 and these people owe for right now money from our security deposit and have not returned yet. These people charged us for what I would say wear and tear on a building that they took over in 2022 where i was a resident for 8yrs prior. these people did not come in and do any new renovating in our apartment and when they came in and took pictures our apartment was in the same shape it is then.They are slumlords and don't keep up their properties and all the reviews shows and tells this, For right now we want the little deposit back. Enclosed is the money they owe and they cant say that they don't have a forwarding address because they do.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disabled and at times use a wheelchair or walking device for assistance after a procedure. I live at the above address, on the first floor, last apartment, next to the driveway. I called Cruise Property Management company, who manages the property where I live and advised them to cut the large thorn tree blocking the sidewalk to the driveway. The thorns are an inch long and very painful if they are stepped on or if they brush my face or arm. I cannot pass through the sidewalk to get to the car without either cutting my face and arms on the thorns, as it is hanging only a foot off the ground now. The other options is to go through the muddy lawn, but my wheelchair and crutches get stuck there. It is now October 10th. I have spoken to 3 different people at the office to just brush me off and tell me they are going to call me back and never do. The maintenance requests to cut the tree get deleted and I have gotten no response. These people do not care if I am able to leave the house or if I get hurt doing so.

  Business Response

  Date: 10/13/2024

  This maintenance / landscaping issue has already been cured. 

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22408976
  
  I am rejecting this response because: It is a lie. They had someone come and cut some of the branches and throw them all over the walkway and grass. 

  I have been calling the office for 2 weeks and have never once got a call back. I have attached pictures.
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 10/15/2024

  Their response is a lie. More pictures of the tree that is still there. 

  Business Response

  Date: 10/18/2024

  Per the photo you can see it was trimmed. We trimmed it even more since then. 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22408976
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ******