ComplaintsforHealth Formula, Inc.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order for an introductory offer for sleeping pills on 07/17/22 for a total of $7.90. On 8/5/22 they billed me for $79.95.On 8/9/22 I called to cancel the order as the pills were to big for me to swallow. I was told I had to return the rest of the product, which I did, minus the two I had taken out of the package. I sent them to the address given to me on 8/12/22 with the ****AP1606..I didnt hear anything from them in response to getting part of my $79.95 back so on 9/9/22 I called back and talked to ***** who said her supervisor would call back within 48 hours. I said I would contact the BBB if I hadnt heard by 5:00 pm that day. I did wait for the call. The only thing I could understand from ***** was that the credit had to be sent on the same credit card it had been charged to. In my case the card has changed and it needs to be sent to the new credit card number or by check to my address. Would you please check into this and find out why they didnt return my partial refund? I do not want to give my new debit card number as Im afraid they will charge me again for a new order. They can send the check to: **************************************************************************** 29212.Thank you for any help in this matter.**************************

  Business response

  10/12/2022

  Customer called to cancel and requested to get refunded and was told to return the product back. Upon receiving the product back we attempted to issue a refund however it was declined. Most companies do not issue a refund to a seperate card or issue a check due to the fact disputes can be placed to the financial institution where a chargeback can occur and therefore the company will be double charged by having already paying the customer and also having to submit payment to the customers financial institution. 

  Customer called to cancel on August 9th, 2022, we received the order on August 18th and the refund was declined the same day. Means customer called to dispute with bank within 10 days instead of going through the process with us to allow her refund to be issued.

  Customer response

  10/13/2022

   
  Complaint: 18137464
  
  I am rejecting this response because:
  I did not dispute the charge with my bank.  I did change my debit card as I did not want to take a chance I would be billed again.

  All I want is to receive my refund that is due sent to my address at : *********************************************************** 29212

   

  
  Sincerely,
  
  ***********************

  Business response

  10/28/2022

  The customer changing the card that was used will also decline refund attempts that we make back to them.

  Customer response

  10/29/2022

   
  Complaint: 18137464
  
  I am rejecting this response because:
  I specifically stated that I wanted my refund in the form of a check sent to me at my mailing address:  139 ******************* Rd, ******** ** 29212.
  Sincerely,
  
  ***********************

• Initial Complaint

  04/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They advertise a sample for 5.95,fine paid it .They dont send sample they send full order Then 2 weeks later you get a **** for ***** for a full order.If you dont stop them they will **** you monthly.I called them had to find number online number attatched to credit card charge no one answers.They say they will send return info and refund,I have instructed my credit card not to pay

  Business response

  04/12/2022

  Our site offers and advertises the product as a 15 day free trial period. The terms can also be seen at the link below.

   

  https://avinolpm.com/dif18/terms.html

   

• Initial Complaint

  11/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I authorized a one time debit payment $5.95 11/8/2021 for a free trail sample of avinol pm. On 11/23 I was debited for 79.95. l called this company and was told that I could use this for 2 weeks and if I did not like it, l had to return it. This was not noted on anything at the time of purchase.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/12/01) */ To whom it may concern, Please be advised that on November 5, 2021 an online order was placed by ***** ***** for a two week trial. Before submitting the credit card information the customer is shown the Terms and Conditions and must accept before proceeding with the order. The product is not advertised as a "sample" or "free gift", it is offered as a 15 day free trial and can be verified at the link below. Terms and Conditions: https://avinolpm.com/dif18/terms.html Start your trial today and pay only $4.95 for shipping and handling. You will receive a full size bottle of Avinol PM. After 18 days, you will be billed $79.99 - a huge savings over the retail price of $89.96. If Avinol PM is not right for you, simply call X-XXX-XXX-XXXX by the end of the trial and return the unused portion. (Shipping is not refundable.) You will continue to get a fresh supply of Avinol PM every 30 days for the low price of $79.99 (plus shipping)! You can modify or cancel your subscription anytime by calling X-XXX-XXX-XXXX. On November 23, 2021 Ms. ***** called to cancel and requested to b refunded and was sent an RMA email with information on how to return the product back for a refund. As of today we are still awaiting the customers returned product to issue the refund of $79.95. Consumer Response /* (3000, 7, 2021/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The stated a free sample for 5.95 not 4.95 for shipping and handling. There was nothing else about 2 weeks or being charged more. I did not find out about that until I called them on 11/22 when I saw I had that extra charge on my account. At that time I was told about that. The way I look at it, it's false advertising and I was not the only one who was scammed. Business Response /* (4000, 9, 2021/12/07) */ We have provided proof where the site explains the terms and there is no wording where it says the words "Free sample". Customer has been sent an RMA with info on how to return the remaining portion of product back for a refund.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered what I believed was a free trial of a natural sleep aid. I was charged $5.95 for shipping and handling. A few weeks later my credit card was charged $79.95 and I had not ordered anything else. When I called the company they said that the information was on their website and they would not remove the charge. I would not have even ordered a sample if I had known that that would be the price if I decided to order more of it. It is an herbal product that would not cost even half that much anywhere else. I am 73 years old and still have to work full time. I cannot afford to be robbed in such a way. I have a high credit rating because I always pay my bills in full. These are absolutely deceitful business practices.

  Business response

  12/27/2021

  Business Response /* (1000, 8, 2021/11/18) */ To whom it may concern, Please be advised that on September 8, 2021 an online order was placed by Ms. ***** for a two week trial. Before submitting the credit card information the customer is shown the Terms and Conditions and must accept before proceeding with the order. The product is not advertised as a "sample" or "free gift", it is offered as a 15 day free trial and can be verified at the link below. Terms and Conditions: https://avinolpm.com/dif18/terms.html Start your trial today and pay only $4.95 for shipping and handling. You will receive a full size bottle of Avinol PM. After 18 days, you will be billed $79.99 - a huge savings over the retail price of $89.96. If Avinol PM is not right for you, simply call X-XXX-XXX-XXXX by the end of the trial and return the unused portion. (Shipping is not refundable.) You will continue to get a fresh supply of Avinol PM every 30 days for the low price of $79.99 (plus shipping)! You can modify or cancel your subscription anytime by calling X-XXX-XXX-XXXX. On September 27, 2021 the customer called to cancel and requested a refund. An RMA email was sent to the customer and up to this day we have yet received the product back to issue the refund. Consumer Response /* (3000, 15, 2021/12/10) */ I tried to respond to your last contact but for some reason it did not go through. I am not satisfied with the response from this company. There are many complaints very similar to mine which shows that there is a problem with the way this company does business. They said that to date I had not returned the product but they had told me it was too late to return it for a refund. If they were a reputable company they wouldn't have to deceive people with fine print. I should get a refund and the fact that they refuse to give it speaks to their character. I just hope others see the complaints and refrain from doing business with them. I thank the BBB for looking into this but more should be done to stop such deceptive practices. Business Response /* (4000, 17, 2021/12/13) */ As mentioned prior customer was sent RMA email on 09/27/21 where she called and spoke with an agent and was advised to return remaining portion of product back for full refund of $79.95. To this day we have yet to receive return from customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩