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Business Profile

Health and Wellness

Optium Health Resource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Optium is our HSA provider, and I called them on September 11th, 2023 and alerted them that approx $1,010 had been taken out of our account in 164 different fraudulent transactions. They said that they would discontinue our card immediately, provide another card and refund the fraudulent charges in a few weeks. I thought it was resolved, but I saw on Oct 6th that the fraudulent charges were continuing, and I was upset. At that time there were $1515 in charges that were now taken from our account, and we were left with a zero balance. Again they said they would shut it off immediately, reissue the card and refund the fraudulent charges. I did receive the new cards in the mail, but when I called back today, 10/16/2023, no money was back in our account (except for the funds from my paycheck), and they had taken another approx $112. The customer service told me that the funds were not going to be put back in the account until October 20th or Oct 22nd. Furthermore I wouldn't be able to use the card that they sent me for 90 days while they researched the fraud. I am extremely frustrated that they didn't take the action they told me they would on Sept 11, and many more charges were drafted from my account. The charges are clearly not health related, because there are hundreds of charges for ****, ****, ****, ***** for both ******* **************" and or ******* *TIKTOK LIVE", which are clearly not medical expenses and never should have been paid from my account. I have mounting medical bills, and I'm not able to pay them until my funds are released. If you need more information, please feel free to reach out to me at my cell, ************.

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was issued an *************** debt card through office of group benefits that I use to pay for medical expenses only. I noticed an *** paid out w/o an explanation so I called multiple times to get an explanation for paid claim ********* of vendor provider not provided for $1,934.61. I was told this amount was refunded to me and that I will receive it in 4-6weeks. I have followed up. w/them but only to recd the same run around and scripted CS call answered replies. Its been 3mos after my initial call to ***************, two case numbers ******** and ******** but no refund has been recd as of Jan. 17, 2023. Please advise and connect me to someone with the ability to resolve this issue. Thank you-******************************************

Optium Health Resource is NOT a BBB Accredited Business.

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