Reviews

Review Details

• Review fromCourtney L

  Date: 05/19/2025

  1 star
  This company's fees are ridiculous and unfair. Collection is one thing overcharging and upcharing is another. Adding on almost $2000 in fees on a $600 bill should be illegal.
  

  Alliance CAS, LLC

  Date: 05/22/2025

  Alliance refutes the allegations that it has overcharged or up charged the Reviewer. In fact, we have a fee schedule in place which keeps the charges consistent. 

  Alliance has an executed contract with ************************************** It is our understanding that pursuant to the governing documents and the executed contract referenced above, each homeowner is responsible for interest and the costs of collection once the account becomes delinquent. 

  While the Reviewer is entitled to her opinion on the amount that has accrued for the costs of collection, it is noted that settlement negotiations took place on the account when the balance was lower, but the reduced payoff was not received. As such, collection measures continued and the balance increased.

  Both the Association and Alliance understand that being delinquent on an account can be frustrating, but it is also our understanding that consumers are responsible for ensuring that all payments are made in a timely manner to prevent collection and legal measures. 
  

  We work with many consumers to achieve payment arrangements on their delinquent accounts. The Reviewer is no exception. In fact, we have a offered a new settlement proposal that expires on 06/10/2025, should she choose to accept it.  
  

  If there are any further questions, our office may be contacted at ************ or ********************************************************.          

• Review fromAkindamola A

  Date: 03/25/2025

  1 star
  The Lord will revenge on our behalf. This company is pure wickedness and scam. The same ********* own or work directly with this collection agency. So they are working for each other. SMH I cant even believe this is legit! Thats all i have to say. You guys will get a taste of your own medicine soon!
  

  Alliance CAS, LLC

  Date: 04/03/2025

  This review not accurate and defamatory in nature.  The consumer's ********* does not own our company nor are they employed by our company.  We are a vendor contracted to provide a service for the HOA.  We are here to support consumers with a fair, firm, and consistent approach. 

• Review fromJeff S

  Date: 10/31/2024

  1 star
  
  
  My HOA fined me $500.00 and sent it to Alliance CAS, LLC for collections and Alliance is charging me 147% of the fine plus other fees at a total of $1344.64. $844.64 in fees for a $500.00 fine. I contacted them offering 35% plus other fees totaling $820.32 which I felt was very fair considering the average charge is between 20% to 40% and they only sent two letters thru usps to which I responded I was disputing the fine, then they sent one letter certified mail. They responded to my offer stating they could take $100.00 off for a total of $1,292.23, when I went on line to pay the 1292.23 (Still an outrageous amount) they tacked on another $51.71 stating it was explained in the letter they sent but stated TOTAL $1292.23 in an email. This is just highway robbery and something should be done. I can't believe this is even legal in America.
  
  

  Alliance CAS, LLC

  Date: 11/15/2024

  According to the records received from the ******************************** notices were sent prior to the assessment of the fine, which was initially significantly more than $500.00.  
  Additionally, prior to the account being sent to **********************, a Notice of Late Assessment letter, providing 30 days to cure the balance, was sent to the reviewer to provide a final chance to pay the balance before being sent to collections. 
  Alliance has an executed contract with ********************************************** It is our understanding that pursuant to the governing documents and the executed contract, each homeowner is responsible for interest, legal fees, and costs of collection (collection fees and costs) once the account becomes delinquent. 
  In addition to the fine, a management company transfer fee, stop pay bank fee, and fees and costs for Alliances services have accrued on the account.     
  Alliance did not add an additional $51.71, however, the 3rd party vendor used for online payments collects a 4% fee for processing card payments. Had the Owner mailed in a payment, said fee would not have been incurred. 
  Both the Association and Alliance understand that being delinquent on an account can be frustrating, but it is also our understanding that consumers are responsible for ensuring that all payments are made in a timely manner to prevent collection measures and that any violations are timely cured to prevent fines.   
  It is Alliances position that the collection measures taken to date are in accordance with the governing documents, state regulations, federal guidelines, and our standard operating procedures.  

• Review fromMargie J

  Date: 02/28/2024

  1 star
  This agency takes advantage of ******** ******* is nonresponsive, which causes additional fees to be assessed. Complaint was filed and Agency agreed to compensate for inconveniences. Agency agreed with me that I was inconvenient and extend the courtesy of reducing the fees by $800, then when I was unable to pay $4000.00 in full, retracted the courtesy and demanded payment in full. Where was the good faith? This agency takes advantage of ********
  

  Alliance CAS, LLC

  Date: 03/14/2024

  Alliance adamantly refutes taking advantage of any consumers, and can provide evidence of multiple communications with the reviewer since February 2023. Prior to that date, Alliance sent ******************* letters dating back to March 2022.

  Our company is unaware of a Complaint being filed, and hence cannot comment on this portion of the review.

  Regarding the alleged reductions and question about good faith, our notes indicate that the reviewer was informed that the payment plan offered will not include any reductions. Further, she was informed that the previous settlements offered to her were for one-time payments. Both of these statements can be supported by the numerous e-mails sent to the reviewer. It was made clear that the account would continue to accrue fees until a payment arrangement was established.

  Currently, Alliance is in communication with the reviewer in hopes of resolving the account in the near future.

   

• Review fromJohn A

  Date: 09/20/2023

  1 star
  It just blow my mind thats 2 years worth of hoa ends up to almost 26k in total fees I really dont get how this fair credit act works Im currently going into ********* bankruptcy because of this company drowning me in debt I try to talk on how can you help someone still willing to pay with whatever I got all I get threat is that my home will be put back on foreclosure if I default a payment once again from 26 k dropped it to 5k now like I would like a little respect and appreciation just consistent unfair fees added like seriously 200$ to let me know Im late on a payment is this part of the fair credit act I paid almost *************************************************************** to the Fxckin ground the stress on my mental and health is overwhelming
  

  Alliance CAS, LLC

  Date: 09/29/2023

  Alliance has an executed contract with ******* ***************************** It is our understanding that pursuant to the governing documents and the executed contract, each homeowner is responsible for interest, legal fees, and costs of collection once the account becomes delinquent.  
  

  When an account is sent to ********************** for collections, additional amounts will accrue for collection fees and costs as well as legal fees and costs until the balance is paid in full. 
  

  The reviewers account has been handled by ******* ******************* (the Associations foreclosure attorney), since May 2021. Alliances involvement with the account since then has consisted of monitoring and processing payments, reconciling the balance, and providing updates to the Association and its attorney, as needed. 
  

  The following represent our records regarding the second payment plan entered into and referenced by the Reviewer: 
       The plan began on 06/072023. 
       The down payment was due by 06/10/2023 and was remitted on 06/28/2023. 
       The 12 monthly payments of $577.26 were due on the 1st of each month, in addition to the regular monthly assessments of $160.00 for a total of $737.26.  
       Our office received the following payments under the terms of the payment plan: 
  Payment Due Date                     Date Received                      Amount Received 
  07/01/2023                                 07/28/2023                            $728.00 
  08/01/2023                                 09/11/2023                            $728.00 
  09/01/2023                                 N/A                                        $0.00 
       According to the terms of the Reviewers signed Payment Plan agreement with ******* *******************, the following constitute a default: 
            Any installment, regular maintenance payment or Special Assessment payment set forth in the payment schedule above is received after the due date, or not received at all;  
            Any installment, regular maintenance payment or Special Assessment payment received, whether timely or not timely, is for less than the amount set forth in the payment schedule above;  
            Any installment, regular maintenance payment or Special Assessment payment is delivered to an address or entity not listed in Paragraph 2.  
            Any payment is returned by the depositing bank for insufficient funds.  
            During the pendency of the Payment Schedule, Owner or any tenant or occupant is charged with a violation resulting in a valid fine being assessed after the Association has followed the proper procedures in levying such fine. 
            Should any lien that is superior to the Associations lien, including but not limited to a first mortgage, file a foreclosure against the subject property at any time during the duration of this payment plan, the Association will be required to protect its rights in that proceeding. Any attorneys fees and costs associated with the Associations protection of their rights in said proceeding will be the liability of Owner in addition to any payments due pursuant to the payment schedule. 
       The Agreement further states that if OWNER breaches the agreement in any manner described in Paragraph 6, OWNER and Association agree that the following actions may be taken: 
            A letter will be sent via Regular U.S. Mail to OWNERs mailing address on record with the Association informing OWNER of the default and allowing OWNER ten (10) days to cure the default. The cost of said letter will be $200.00 due and payable within the prescribed ten (10) days in addition to the amount required to cure the default. 
            If the default is as a result of Paragraph 6(d), an additional fee equivalent to the amount charged by the depositing bank for rejection of the payment will be added to the balance and payable immediately 
            If OWNER does not cure the default within ten (10) days from the date of the letter, any and all interest, late fees, attorneys fees, collection fees, or other charges that were either waived or discontinued will be reversed and applied back to the balance of the account, and the full balance will be accelerated and become due and payable immediately.  
            If a foreclosure case was pending and dismissed without prejudice as described in Paragraph 3, the Association may file an Affidavit of Non-Compliance, a Motion to Re-Open the case and a Motion for Entry of Final Judgment of Foreclosure without further notice or hearing. 
       On 09/19/2023, due to the short and missed payments referenced above a Payment Plan Default letter was sent by ******* *******************. 
  

       On 09/21/2023, Alliance received notification of the instant 1-star review  
  

  It is Alliances understanding that the measures taken to date are in accordance with the governing documents, state regulations, federal guidelines, and standard procedures.  
  
  Both the Association and Alliance understand that being delinquent on an account can be frustrating, but it is also our understanding that consumers are responsible for ensuring that payments are made in a timely manner.  
  

  We have worked with many consumers to achieve payment arrangements on their delinquent accounts; this account is no exception, evidenced by the fact the Reviewer was provided with an additional opportunity to enter a payment plan after defaulting on a prior plan in early 2023. 
  

  If the reviewer wishes to resolve the matter by curing the default, he is free to contact ******* ******************* via phone or e-mail. 

• Review fromCheryl C

  Date: 11/21/2022

  1 star
  I received a letter from Alliance CAS stating that I owed $610 dollars for late association fees of $293 dollars. I was very upset that the balance doubled. I told the woman on the phone that I sold my home and was closing on December 1st. She said for me to have the closing attorney send them and estoppel letter and I could just pay it at closing. When my closing attorney sent the estoppel letter the balance went up to over $1100 dollar. That highway robbery and bad business!!!
  

  Alliance CAS, LLC

  Date: 12/01/2022

  Alliance has an executed contract with the reviewers community association and received written authorization to proceed with collections on the Reviewers delinquent association account on or around 10/24/2022. 

  As acknowledged in the review, the account was delinquent for one assessment. Once an account is delinquent, interest, late fees, costs of collection, and legal fees and costs may accrue, and the Owner is responsible for paying these amounts. 
  

  Prior to the account being sent to our office, the Association sent a Notice of Late Assessment on 07/20/2022, providing 30 days to pay the delinquent balance. Due to no payment being received, the account was transferred to Alliance. 
  

  Per standard operating procedure, the account was set up in our database and a Collection Placement letter was sent via first class mail to the property address and address on record with the association on 10/24/2022. 
  

  On 10/31/2022, an Alliance representative spoke with the reviewer, who indicated that the property was being sold. It is commonly understood that an estoppel/payoff needs to be requested from the Association prior to closing on a property, to ensure that the full balance is remitted from the sale and that clear title can be provided to the new owner. As such, our standard operating procedure is to direct any Owner who is in the process of selling their property to our Estoppel department.  
  

  On 11/10/2022, Alliance received an estoppel/payoff request from the reviewers title company.  
  

  On 11/18/2022, Alliance sent the estoppel/payoff to the requesting party. Please note that when an estoppel/payoff is requested, estoppel administrative fees for the following are incurred: bank service fee, accounting review/audit, sales processing fee, and archive fee. 
  

  Both Alliance and the Association regularly work with consumers to settle their accounts as expeditiously as possible and understand that owners sometimes neglect to pay assessments, though we are not aware of a requirement to waive the legally permitted ancillary charges for that reason alone. 
  

  If the reviewer wishes to resolve the matter by sending a settlement proposal, they are free to contact our office via e-mail at ********************************* or ************.