Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without knowledge, I purchased vehicle that had already been bought back by the Manufacture.********************* at *** told me. "I flip lemons all day long" I was emotional when I went into the dealership, and they took advantage of me. I was told I needed a co-signer. My mom co-signed, but they separated us at time of signing.I thought I had been purchasing certified used but didn't find out until the problems really took off that I became aware it was used and already bought back.In September "23" I wasn't able to put fuel into the vehicle. They did something to the vehicle, but acted like they didn't. ****, I had to use a funnel all the time. The manual shows how to put gas in, and the funnel is only necessary when adding fuel with a red gas can, not the nozzle at the pump. The nozzle at the pump goes in, the vehicle was designed to keep individuals from stealing the gas. The nozzle on a red can will not fit and properly allow gas flow, then the funnel is needed.Safety recall 23V905 My beautiful car is all messed up and they cannot fix it until 1st quarter of 2025.I'm super behind because I don't have a secure way of generating income to make payments. I would like a replacement vehicle and if not, available I would like the contract wiped from my credit so I may obtain another vehicle and a 50% refund of what I already paid in to be used as a down payment. I believe half would be $2,490, I had paid just over $4,980.Thank you for your time.

  Business Response

  Date: 07/15/2024

  This customer bought a pre-owned 2021 **** EcoSport from our ********** on 7/14/2023. ***re is nothing in our records to reflect that this vehicle was purchased back from the manufacturer, **** Motors, as we would not have been able to sell it. We would like clarification on the customer's statement regarding this (i.e. why the customer thinks this). ***re is nothing in our service records indicating this was anything other than a mechanically sound vehicle with ****** miles. Our practice when signing deal paperwork is to have all buying parties present at the same time in the same office with their Finance Manager to ensure all parties are in agreement. If this did not occur, we would like more information on the experience, as this would have taken place over a year ago and has not been mentioned until now. Dealerships cannot certify another manufacturers vehicle, therefore we could have not sold or presented this vehicle as being a certified pre-owned. Furthermore, there is nothing in the deal documents indicating this was a CPO vehicle that is signed by both the buyer and co-buyer. ***re was a purchased service contract with the term of 4 years/48,000 miles. *** customer can be provided a copy of this if they no longer have their copy and it would not cover the customer's service-related complaints.

  Since purchasing the vehicle, the customer has used our service department for the vehicle's normal and routine maintenances. ***re is no record of issues pertaining to adding fuel to the vehicle. As far as we know, vehicles should have fuel added to it using funnel and gas can during only emergency or necessary situations (i.e. running out of gas), so there is confusion as to the frequency to which this is happening. This concern is also not a part of service records from a certified **** ********** the vehicle was recently at. We would be happy to diagnose this issue, although there may be a cost associated with this diagnosis. ***re is an open recall that has been issued from **** Motors that a certified **** dealer has been made aware of. It is for an engine pump tensioner assembly. This does not appear to be a safety recall and there is no remedy available from the manufacturer until early next year. When parts become available, the manufacturer will send the parts to the **** dealer and they will then be able to replace the part(s). *** crankshaft sensor was replaced during the visit to **** and this *** ********** did pay for the replacement. **** found that there were no problems after the sensor replacement. We do not believe this sensor has to do with the recall issued by **** Motors. 

  All records indicate that the 2024 **** EcoSport purchased from pour ********** was a mechanically sound vehicle and has been since it's purchase. It is important to note that the mileage on this vehicle at time of the Used Car Inspection by *** on June 29, 2024 was  ****** miles. *** last RO states a reported mileage of ****** miles. This vehicle is used for commercial purposes, as statements have been made by the customer during service appointments about working for Uber and has a displayed Uber sticker on the vehicle. Based on vehicle history records, the time since the vehicle's purchase and the fact that he vehicle is used for commercial purposes, we do not feel we should replace this customer's vehicle. We are happy to discuss trade-in options for this vehicle and customer. 

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21987491
  
  I am rejecting this response because: I was employed by Uber, way before purchasing the car, I did not work for Uber during the time of ownership, there isn't an Uber sticker on the vehicle.

  ********************* did tell me he flips lemons all day long, when I was preapproved for a Forte, I had an appointment to test drive, and they didn't even let me test drive, and I asked to speak with management.  I only know how to spell his name because, I asked him how to spell it after he had said such a statement.  He printed me off a credit score paper.

  Kia was aware it was a buy back, it is stated on the contract, only wasn't verbally said.  When they say sign, flip the paper, sign flip the paper.  The mislead me.  *********************** took advantage of me in a crying state, and they sold me a lemon knowing it was a lemon.

  I have been asking for a replacement vehicle, or the contract to be thrown out, and I get a refund.  I need transportation.
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/16/2024

  Also I read June 29th 2024 an inspection was done at the Kia ********** I find that hard to be completed considering since June 26th 2024 the ecosport has been sitting at the **************** AutoNation because the **** in Crystal River gave me false information and I wanted a second opinion. 

  The **** **********s are not writing it down on paper that it is in fact the safety recall causing the engine failure because they know once it is written down they are in fact liable and responsible.

  Business Response

  Date: 07/16/2024

  Lemon vehicles pertain to new, not pre-owned vehicles that have had a reoccurring issue or issues that cannot be fixed and are supported by documentation from a vehicle servicer (i.e. dealership RO's). This would not pertain to your pre-owned 2021 **** EcoSport. We are happy to provide a copy of the CARFAX and service records to the customer for review. After reviewing these documents, there is nothing indicating that this vehicle is not mechanically sound and warranting replacement. 

  The signatures of both the buyer and co-buyer are on all pages of the contract and buyer's order. These signatures denote that all information was, in fact, disclosed and agreed upon at the time of purchase. There is no documentation to support the claim that **** Motors bought back the vehicle. It appears to have been traded in by another customer prior to this most recent purchase. There is nothing that warrants the need to replace the vehicle or reimburse monetary payments made to the lienholder. Vehicle purchases cannot be removed from credit reports. If a copy of the buyer's guide, buyer's order and contract are needed, we will be happy to provide them to the customer. 

  Again, we are more than happy to discuss trade-out options. However, all payments on the vehicle must be current to have the vehicle eligible for trade. 

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21987491
  
  I am rejecting this response because: there is a Safety recall of the vehicle, it is stated on the contract it was bought back by the manufacturer.  I have not been able to drive the vehicle since June 26th, 2024.  I picked it up from **** on the 25th and took it to ****************, where it is broken down.

  The vehicle was presented to me a certified used, which is a lie aka fraud, the vehicle was not certified at all.  The dealership knew the condition of the vehicle and made sure, without asking, made sure to pick the GOLD package for extra warranty care.  I already supplied a copy of all contracts pertaining the transaction, the contract states I was informed, but in reality, I was not.  

  There are many discrepancies in the replies, it was stated I worked for UBER, I can contact UBER and ask for documentation I have not worked for that company since 2019, years ago.  It has been said that I never had a fuel problem, I have text messages with my salesman telling him about it and him replying.  They did fix the fuel trap door, but acted as if they did nothing.  Just as when the crankshaft positioning censor was changed.  No documentation was provided.  The Jenkins group in Crystal River *** and ***** are not following procedures.  I understand there was a hack with CDK, but the ability to write out receipts should be practiced when a situation like this arises.  It is also stated June 29th 24 *** inspected the car, it has been sitting at AutoNation **** in ***********, broken down since June 26th, 2024.

  *** knowingly sold me a junk vehicle and has zero remorse for doing so.

  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They ripped me off !! a senior citizen on a Fixed income. Brought my late wife's *********** for a no start in the morning Issue. They kept it 8 days and then finally called me and told me it was fixed. They said it was the plugs which I did not believe since the car would not crank. If it were the plugs it would still crank. They charged me $529.00 and I got the car home and in the morning the car would not start. They ignore my phone calls or keep telling they are all at meetings. Jenkins ********** are a bunch of CROOKS. I am disputing the charge on my C/C Filing complaints with the BBB, Florida ************************* I am also going to post this on all the ************ platforms so people can decide for themselves if they want to do business with this Organized crime Jenkins **************

  Business Response

  Date: 07/15/2024

  ****************** brought his vehicle to our dealership on 7/5/2024 citing issues with the vehicle not starting in the morning. Our service department did preform work on the vehicle and the vehicle was picked up on 7/11/2024, 6 days after being brought in. This is on the ** that was signed by the customer on 7/11/2024 when he provided a payment of $514.07. Our records indicate that the customer called in on 7/11/2024 asking to speak with our service manager, but he was, in fact, in a meeting at the time of the call. The Service Manager called him back by end of day 7/12/2024 and left a message asking the customer to call back, but the customer never returned the call. The Customer Relations Manager also reached out to the customer on 7/12/2024 in response to a complaint from the customer on a social media platform. The Customer Relations Manager also requested that this customer reach back out to review the issues he encountered with their service visit so we could work towards a resolution. The customer never responded. The Service Manager, again, reached out to the customer on 7/15/2024 and left another message for the customer. This message stated that if the customer was unhappy with the work preformed, we are too. The Service Manager let the customer know that he would be happy to reimburse the customer for the cost of his service on the ** that was paid on 7/11/2024 for the amount of $514.07. Additionally, it was offered to the customer that we would gladly take another look at the vehicle for the customer if they wished to do so.

  We have offered reimbursement for the repairs done to the vehicle and have begun the process of mailing a check to the customer.  

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21981619
  
  I am rejecting this response because: If they are giving me a  refund that is great !! BUT the charge on my

  credit card is $529.49 NOT $514.00
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/17/2024

  We will process and mail a check for the total amount paid, $529.49, to the address we have on file. Again, we apologize for your experience and dissatisfaction. Please remember you can always reach us directly. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21981619
  
  I am rejecting this response because: YOU DO NOT HAVE MY ADDRESS YOUR ADVISOR ****** NEVER TOOK MY INFORMATION, JUST MY NAME: HE PUT (123 ANY STREET) AS MY ADDRESS WHICH OF COURSE IS WRONG HE PUT (***********) AS MY TOWN WHICH IS WRONG. BUT YOU KNOW THAT. THIS SHOWS THAT YOU CAN NOT BE TRUSTED. BY THE WAY HALF OF THE INFORMATION ON YOUR FIST RESPONSE ARE LIES !!! YOU CHARGED MY CREDIT CARD SO SIMPLY CREDIT MY CREDIT CARD, VERY SIMPLE !!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/18/2024

  We are apologetic that you feel we are dishonest. We reviewed call records and responses to reviews and did, in fact, try reaching out to you on a few occasions since last week. The check we are processing is being sent to the address you provided within the filing of your original complaint to the BBB. If this is the incorrect address, please provide a correct one. If reimbursement is not ultimately a settlement that you seek (as stated in the filed complaint), please let us know and we can stop the check and we can work towards an alternative resolution.