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Business Profile

Hotel Reservation

Econo Lodge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I were charged a $100 incidental deposit when we checked in. Upon checkout, we asked the lady at the front desk to check our room so we could insure we would receive our full deposit back. She refused and said the house keeper had to check it. We got in our car and sat there waiting, because we had a funny feeling at that point. The front desk lady came out to the parking lot about five minutes later and told us to leave. When we checked our account a few days later we were only refunded $80 of the $100. We are extremely clean people and literally slept, took a shower, and left. So, we tried to call for an explanation. It took three different calls over a few days to get any info whatsoever. Today when we called, it was the same lady who was there when we checked out. She first said we stole two towels. When we told her we didn't even use the second towel in the room because we shared a towel to dry off, and the second clean one was on the wrack when we left, she then said we stole two wash clothes. We told her we left them hanging in the shower on the water faucet but she said it did not matter because that's what housekeeping told her. We asked why she refused to have our room checked before we left and she said because it's not her job.Our intent is not to bad mouth anyone's property however, these "supposed, stolen" wash clothes are replaceable at any dollar store for $1.00 each. They were extremely low quality. That being said, we would like some some resolution as to why we were literally refused a room check while we were on property, then charged $20 for $2 worth of wash clothes that we left in the shower.

    Business Response

    Date: 08/21/2024

    We have Refunded $20

    Customer Answer

    Date: 08/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All beds with bedbugs.
    3 adults.
    Had to leave in the middle of the night and spent the night in the car.

    Business Response

    Date: 06/07/2023

    He did not stayed so refunded his money back at same day

     

    Thank you

    Customer Answer

    Date: 06/22/2023



    Complaint: ********



    I am rejecting this response because:

    This is not the mattress cover. It's the actual linen sheet.

    Business Response

    Date: 07/05/2023

    we are not using this type of **** (Using plain bed sheets,you sent in photo that is not our Bed sheet) also we using Gray Color toppers and we didn't find any Bedbug in room.

     

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been 2 days and I haven't received my deposit of a hundred dollars back on my card.

    Business Response

    Date: 05/25/2023

    Need more information could not find reservation with this name at our motel, need last 4 digit of payment method or reservation name under

     

    Thank you

  • Initial Complaint

    Date:01/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Econo lodge ******* on 1-1. 23. I paid 91$ to find my room covered in idk what kind of dust my my son sneezed all night. The next at at 956 my card was charged for ***** I did not authorize it to be charged for *****. I authorized 91$ and I have plenty of money in the bank to cover it. The attendant behind the glass called me a liar multiple times telling me to contact my bank that it declined my card and didn't charge me anything. I have screen shots of this charge still pending. I want a full refund of both nights of 176 .50. ! I have contacted a lawyer.

    Business Response

    Date: 01/05/2023

    Sorry, can't find this gentleman Name as our guest in our system

    Must be some where else he stayed

    Or provide more information to assist you in this regard

Econo Lodge is NOT a BBB Accredited Business.

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