Complaints

This profile includes complaints for Jazzi Rae's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jazzi Rae's Furniture has 2 locations, listed below.

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  Jazzi Rae's Furniture

  410 W James Lee Blvd Crestview, FL 32536-2638

• 

  Jazzi Rae's Furniture

  326 Green Acres Rd Fort Walton Beach, FL 32547

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch and a loveseat to be delivered to the condo we own that is a rental property for $2023.14. The salesperson (Shanna) was very helpful back in April 2024. Selected what we wanted. Was told it would be delivered by early summer. When I checked up on things I believe in early July I could not reach anyone at the location. After several attempts over several days I contacted another Jazzi Rae's location. I was told the person at the other store had to take an unexpected medical or family leave. I gave them all my info and they were going to look into it and get back with me. This never happened. My property manager also attempted to contact them with no luck. I am now again trying to find what happened to my order? Now when I call either stores number I get no answer - one number has been disconnected -other number says you need a pin to leave a message?? The website says it is no longer working via "Go Daddy". Where is my furniture??? And if I never will be seeing the furniture where is my money???? This company was recommended to me so I thought I would be OK but apparently not?? How do I pursue getting a refund?? Can a company just close up like that and keep my money???? What legal recourse do I have???

  Business Response

  Date: 08/10/2024

  The company is currently involved in a legal battle between both owners and a judge has ordered all business operations cease until the matter can be resolved through the courts. All business accounts have been frozen. The Fort Walton Beach location closed permanently in June of 2024 but we continued communicating with customers regarding orders from our Crestview location, which is now also closed.  we have remained in contact with our customers that are waiting for orders or refunds and we are still awaiting orders from the judge on when we will be able to resolve this matter.  We are sincerely sorry that you were not able to reach anyone and have not been aware of what is happening. Rest assured, we are still here and have every intention of making things right with anyone owed money or merchandise.  We are just awaiting orders from the judge on how to handle this matter. We will be sure to keep you posted on any new information we receive.  Again, we are so sorry and we are working to make this right for anyone owed anything by us.

• Initial Complaint

  Date:07/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a twin bed set from this company in March. I agreed to go to the warehouse for pickup, but I was only able to get the box spring mattress. They did not have the top mattress and had to order it. My daughter slept with foam over the box spring. It took months to get the mattress in only to be given a cheap version and get the wrong size. I sent pictures and messages to the owner asking for a resolution to the issue. They agreed to order a new mattress that fit.
  
  In MAY I was sent a message that they were making things right by ordering my daughter a new matching set. It's July 6th. No mattress set and no return of messages so far.

  Business Response

  Date: 08/10/2024

  The company is currently involved in a legal battle between both owners
  and a judge has ordered all business operations cease until the matter
  can be resolved through the courts. All business accounts have been
  frozen. The Fort Walton Beach location closed permanently in June of
  2024 but we continued communicating with customers regarding orders from
  our Crestview location, which is now also closed.  we have remained in
  contact with our customers that are waiting for orders or refunds and we
  are still awaiting orders from the judge on when we will be able to
  resolve this matter.  We are sincerely sorry that you were not able to
  reach anyone and have not been aware of what is happening. Rest assured,
  we are still here and have every intention of making things right with
  anyone owed money or merchandise.  We are just awaiting orders from the
  judge on how to handle this matter. We will be sure to keep you posted
  on any new information we receive.  Again, we are so sorry and we are
  working to make this right for anyone owed anything by us.

• Initial Complaint

  Date:07/03/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom ordered a table from them about two months ago. And they never give a estimated time. Any time my mom and I call and go to them they give the run around. We need the table we ordered or get our money back.

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/30/24,we went to Jazzi Rae’s FWB, to buy a couch.They did not have all 7 items in stock,so we placed order (#D955047) rather than take partial set.We were guaranteed an approx 4wks delivery.Received delivery confirmation for 4/12/24 12-4p so got rid of our furniture.Took day off and waited for our delivery.Called Jazzi store (850)362-6256 for status and was told of delivery being rescheduled due to driver having an emergency and couches would not be delivered until next day by 12.We then confirmed for 4/13/24.Next day,delivery arrived late.Only 2 of 7 items were brought from order.Driver said those were the only items marked for delivery,so I contacted the store regarding delivery.The owner (Jenna Swift) answered and said her scheduler was supposed to confirm partial order be delivered or wait for full order to be in stock.We were not made aware of a partial delivery.Owner gave me her direct line for any further issues or updates regarding order.Delivery guy said Crestview warehouse had the pcs to complete order, minus the wedge.I reached out to Jenna and she first said they were the wrong pcs and then later that she’d dbl check herself and if they worked she’d add us to the Tues AM delivery route first thing.After a few messages back and forth Jenna mentioned the pcs in the warehouse were for another customer but since she knew them well,she was able to get them for us.We confirmed for 4/16/24 first delivery at 10a.On Tues,I texted Jenna at 1006,at 1110,and 1437 with no response.After,delivery guy called us and said he was waiting on a driver but furniture was loaded.He was inroute to Navarre, then called back to Crestview.I am disappointed w/the lack of communication,delays and excuses.It has been over 8wks and our order is still incomplete.Items delivered already have warping,staples tearing and cushions shifted.Despite my efforts to resolve issue,no satisfactory reply has been received since 5/1/24.Please investigate this matter and help me find a solution.

  Business Response

  Date: 07/01/2024

  To Whom it may concern - 

  Mr. & Mrs. Glen ****** purchased their sectional, ottoman, and Swivel Chair @ Jazzi Rae's in FWB on 3/30/24 with him knowing that it had to be ordered with a wait time of approximately 2-3 weeks with everything other than the wedge which was on backorder. We were very much upfront with them on the ETA for everything on his invoice. They were personally told from myself that everything was in stock at the manufacturers warehouse other than the wedge which had an ETA of 6/4. We also kept in touch with them throughout the time frame and they seemed to be completely ok with it until I called them to schedule a day and time when their wedge arrived and that is when he acted as if he had a problem. Below is the scheduled time days of each pieces.

   

  Purchased - 3/30/24

  Swivel Chair and ottoman was delivered on 4/13/24 between the hours of 11am-3pm.

  Sectional (besides the wedge) was delivered on 4/16/24 between the hours of 10am-2pm

  Armless Chair arrived on 6/10 and same day he let us know he wasn't interested in getting this last piece delivered. We contacted them several times trying to deliver it and he refused delivery. 

   

  Please let us know if you need anything else or have any other questions. Thank you.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a NEW Macarena Marine sectional couch on August 28, 2022 at the Jazzi Rae’s furniture store in Fort Walton Beach, FL for $999 plus tax and delivery fee. The couch was delivered damaged with two fabric tears that were present under the shipping wrap. The delivery team and I immediately called and informed Jazzie Rae’s (Ms. ******, the same day of the delivery- on September 1st) and sent an email with photos, as requested by Ms. ******. I was assured that the damage would be promptly repaired or that the couch would be replaced if not repaired to my satisfaction.
  
  The initial attempt was to replace the base of the couch from the store display (which I was assured has no damage), but it was also damaged. The delivery team did not even take it off the truck. I asked them to please just take my couch and issue me a refund. They said that they could not do that and that I had to coordinate with the store manager. Thereafter, the store manager told me that they had to make an attempt to repair the damage using their select technician, as a required step prior to the manufacturer being engaged for a credit/refund. With the assurances from Ms. ******, I agreed.
  
  Since then, I have made multiple attempts to communicate with the store trying to resolve the issue. Ms. ****** ordered replacement fabric from the manufacturer and sent a technician to repair in my home. Upon arriving, the technician opened the box from the manufacturer and informed me the fabric was not enough to make the needed repairs. He attempted to stitch one of the tears on the inside corner of the sectional and did a temporary stitch on the other tear, located on the armrest. This was on December 19, 2023. After months of waiting, a person came here with a small piece of fabric from the manufacturer that couldn’t even be used to replace the damaged sections on the couch. The technician said that he would coordinate with the store to order an appropriate replacement fabric and reschedule a repair. I again engaged Ms. ******.
  
  I am out of patience with the situation. I purchased a NEW couch (not a scratch and dent or “as is” floor model) and have had a considerable inconvenience trying to rectify this situation. Today (January 6, 2023) I was finally able to get through to Ms ****** at the store to confirm if they were going to issue the refund and come pick up the couch. She said that she had done everything she could between speaking with the owner and the manufacturer, but since the manufacturer would not issuer her a credit the owner would not approve a refund being issued to me for the damaged couch. She did offer to place another order for another section of fabric, but I told her that the repairs were not completed as promised and that I wanted a refund/pickup for the sectional. I am reaching out to the BBB in hopes you can help me resolve this issue. Jazzie Rae’s has not provided me with the NEW couch that I purchased, despite my patience to allow them to correct the situation. I need a refund and need them to come pick up the damaged couch they delivered to me!