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Business Profile

Computer Services

Coastal Computers

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Scott H

    Date: 09/17/2025

    My GF and I came in on Monday to get my computer checked out to figure out why i've been having all sorts of weird audio sounds and been sluggish in its performance. The main tech in charge said that he believed it to be a driver issue related to Windows 10 and told me that it would be best to see if he could update my computer to Windows 11. I said yes since it seemed like the only way to fix the issues I was facing. They said they'd get back to me the next day. They didn't and I had to call them. To which they said that they hadn't even gotten around to it. They texted me today to tell me that my computer was ready to be picked up. I got my ride up there to pick it up, paid the $117 charge they said I would if they could install Windows 11, and left with my PC. I came home and started setting things up. Saw that a lot of stuff had been wiped (which I was fine with). Then I heard the audio issues popping up again. At first I thought it was an issue common across Windows, then when I went to check for updates I found it was giving me Windows 10 updates. Thats when I discovered that they hadn't even installed Windows 11. Very nice of them to take my money for a service that they didn't even do.

    Coastal Computers

    Date: 09/18/2025

    The customer has been contacted, and the matter has been fully resolved to their satisfaction.

Coastal Computers is NOT a BBB Accredited Business.

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