Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received over a dozen phone calls from Quest Health in the past week attempting to sell me on Freestyle Libre. I have asked several times to be removed from their list and the calls have not stopped. Please remove me from all of your databases and stop harassing me.

  

  Business Response

  Date: 07/14/2025

  Thank you for the opportunity to respond to this complaint.

  We sincerely apologize to Mr. ******** for the unwanted calls he received. As of July 2, 2025, his phone number *************) was added to our internal Do Not Call (DNC) list. We have confirmed that no calls have been made to this number since that date.

  We understand Mr. ********* frustration and are truly sorry for the inconvenience. We take these matters very seriously and have taken immediate action to ensure his information is removed from all systems to prevent any further contact. We are committed to honoring all opt-out requests promptly and have reinforced this process with our team to prevent future issues.

  Please let us know if any further information is needed.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Telemarketing harassment

  

  Business Response

  Date: 05/07/2025

  Thank you for bringing this matter to our attention.

  
  We take all concerns regarding unwanted communications seriously. Upon receipt of this complaint, we promptly placed Mr. ***** ****** on our internal Do Not Call list and ensured that his information has been fully removed from our system.

  
  We sincerely apologize for any inconvenience caused and can confirm that Mr. ****** will receive no further contact from our business.

  
  If there are any additional questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since early September I receive up to two dozen calls a day (Monday through Friday) from this company. They use an auto-dialer that presents a phone number from different cities across the **. Some are local numbers, others are not.Every caller asks me if my name is **********. When I inform them that I am not, they don't care, they continue to attempt to get me to purchase supplies or diabetic equipment. I have told them 1) I am not the person they are looking for 2) I am not diabetic or on ******** 3) I want off of their call list. Almost always they simply hang up on me - only to call back sometimes IMMEDIATELY after disconnecting from the previous call.I have been told more than ten times that they will stop call, but they do not. I have called their numbers back and asked for a Supervisor - every time I am denied one.I called their 800 number on their LinkedIN Profile and selected the option that I am a Health Care Provider just to talk to someone. Again, I've been told that they have put me on their do not call list, yet I continue to receive calls.

  

  Business Response

  Date: 09/25/2024

  Dear Mr. ******************** you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated calls you received.
  
  After reviewing our records, we identified that our system mistakenly associated your phone number with another individual. We began calling your number on September 11, 2024, as part of our efforts to reach this individual regarding diabetic supplies. Once we were informed that your number was incorrect, the call was marked as a "wrong number" in our system. 
  
  We understand how frustrating this situation has been for you, and for that, we deeply apologize. To prevent any future incidents, we have taken additional steps and have now permanently blocked your number from our system.
  
  We greatly value your feedback and will continue working on improving our processes to ensure that such issues do not recur. 
  
  Thank you for your understanding.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22310792
  
  I am rejecting this response because: I have continued to receive calls since I reported this. I have requested my number be removed and have been told it was removed multiple times. I literally received four calls yesterday (September 24).

   

  I am unable to accept this response until I can actually confirm I am not receiving calls from you anymore. I have done more than I should have to try and make this harassment stop and unfortunately, your employees in your systems seem to make that an impossibility.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/30/2024

  We sincerely apologize for the continued frustration and inconvenience this situation has caused you. I want to assure you that we have taken immediate and thorough action to prevent any further calls.

  
  Attached, you will find two screenshots that confirm your telephone number has been added to our call systems "Do Not Call" list. We regret that your number was mistakenly associated with a different individual who was inquiring about a Continuous Glucose Monitor from our company. We are truly sorry for the disruption and confusion.

  
  Thank you again for bringing this to our attention, and we hope this resolves the matter to your satisfaction.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22310792
  
  I am rejecting this response because:

  i literally JUST read your response and then received another call - and again informed your agent that it is a wrong number- and they again didnt care and continued to try and sell me something.

  This has reached the stage of harassment. Last Friday I had a call and ANOTHER ONE beeped in while I was talking to the first one.

  You are not addressing the issue and I have no choice but to let this complaint stand. You are in violation of the law at this point.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/30/2024

  We sincerely apologize for the ongoing frustration and fully understand the seriousness of your concerns. Please know that we have taken the following immediate steps to ensure this issue is resolved"

  1. Blocked the Number: We have taken immediate action and permanently blocked your phone number from all of our calling systems, including manual and auto-dialers. This means you should not receive any further calls from our company.
  2. Internal Review: We are conducting a thorough internal review to ensure that any issues within our systems or processes that may have contributed to this are fully addressed.
  3. Team Training: Our team members have been instructed to ensure that all do-not-call requests are handled promptly and efficiently, with extra attention given to your case to guarantee compliance.
  4. Third-Party System Audit: We are performing an audit of any third-party services involved in the calling process to ensure they are not generating calls to your number.

  To help us ensure there are no further issues, could you please confirm the following:

  - Can you please ************ is the phone number you are receiving calls to?

  - Do you have another phone number that may be receiving calls?

  - Could you provide the recent set of numbers from which you received calls today so we can investigate further?

  
  We genuinely apologize for this situation and are committed to fully resolving it.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22310792
  
  This is in response to your reply today.

  Confirmed yes, the phone number you have for me is mine, and is the only number I am receiving these calls on.

  Today I received calls from ************ and ************, though the person on the 2nd number did not actually identify themselves or speak so cant be sure it was one of yours - though I have only received one other solicitation call in the last few weeks that was not from you.

  I await confirmation on your end that this is addressed. I am hopeful that this harassment has finally come to a close.
  
  ***** ******

  

  Business Response

  Date: 10/01/2024

  Thank you for providing this information. I want to clarify that Quest Health Solutions is not associated with the phone numbers ************ or ************. Ive looked up these numbers and attached screenshots showing their origins.

  
  Please rest assured that we blocked your number from our system as of 09/18/2024. You have not, and will not, receive any outbound calls from us since that date. Ive also included a screenshot from our system confirming that your number was marked as incorrect and added to our "Do Not Call" list showing the 09/18/2024 date. 

  
  Any calls youve received since 09/18/2024 are not from Quest Health Solutions. I hope this helps clarify the situation and resolve the issue.

  
  Thank you for your understanding and have a great day.

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I receive further calls I will open a new complaint with the BBB.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To begin with we had never ordered the freestyle libre 3 or the sensors. We received the freestyle libre 3 and the sensors. We paid the bill because they said they could not take them back and we did not want to go to the credit bureau because of this stupidity. They asked if we wanted our name taken off so that we didn't receive any other deliveries. We said yes. That was in October of 2023. Now we've received a bill for $51 saying that we received something else in November of 2023 which we did not because we had paid the bill in full. So we would like them to cancel this $51 bill because we did not receive anything from them and we do not feel we should have to pay them and we do not want the name going to the credit bureau. The name on the account is **** E card ********************************************************************I am his daughter ************************* who helps them handle their bills and I am the one who has been dealing with this company. They are very rude. Very disrespectful and I would like to settle so that my parents name does not go to the credit bureau over this. I have asked quest health solutions to be able to speak with a supervisor or somebody besides the person who answers the phone and I am always told that there's no one else I can speak with. This is very irritating to say the least. I can be reached at **************. I would greatly appreciate a response so that my parents name doesn't go to the credit bureau. I thank you very much. Sincerely, ************************* ************ ******************

  

  Business Response

  Date: 01/22/2024

  Hello *****,

  I appreciate your prompt communication regarding the concerns raised in your BBB complaint. We sincerely apologize for any inconvenience caused by the billing issue, and we are committed to resolving this matter promptly.

  Upon thorough review of your case, we have taken the following actions:
  - The patient's account has been canceled, ensuring no further deliveries will be made.
  - The outstanding balance has been waived, and you are not required to make any additional payments.

  
  We understand the frustration you've experienced, and we genuinely regret any inconvenience. Our goal is to ensure a satisfactory resolution for you and your parents. We are here to assist you and appreciate your patience throughout this process.

  
  Once again, we apologize for the inconvenience, and we appreciate your understanding.

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to Thank you so much for relieving myself and my elderly parents from the stress and rudeness of this situation. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/05/2024

   

  ***BBB Has Received Updated Information From The Consumer***

  ***Please See Attachment***
  

   

   

  Here is the latest building just received yesterday. They were not supposed to be receiving any other communication from this company per claim #*******.

  Thank you, *************************

  

  Business Response

  Date: 02/05/2024

  After careful review, we can confirm that your account has been successfully closed in our system. We understand the importance of resolving this matter promptly and assure you that you will not receive any further correspondence from us in the mail. We apologize for any inconvenience or confusion that *** have arisen. 

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My only other concern is that we did this last time and then you sent another bill. PLEASE make sure you CANCEL the account this time. We DO NOT wish to receive any other bills or correspondence of ANY kind. Thank you, Sincerely,

  *************************
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidently created an account and accidently gave permission for this business to request private information from quest diagnostics when trying to access my quest diagnostics account. Their site is set up like a scam - I thought I was safely in quest diagnostics and hastily checked a box. Upon my realization, I tried to cancel the account right away. There has never been a customer service representative available. I want to cancel the account and I demand to see records of what they obtained about my private health information from Quest. I demand proof that these records were not sold or used improperly and they are destroyed when the account is canceled.

  

  Business Response

  Date: 01/17/2024

  Hello, 

  Thank you for bringing this customers complaint to our attention. However, it seems there might be a confusion regarding the company involved. The patient mentions concerns related to Quest Health Diagnostics. To clarify, we are Quest Health Solutions. We are not affiliated with Quest Health Diagnostics, and any issues related to the permissions or information the patient mentioned would need to be addressed directly with Quest Health Diagnostics.  We understand the importance of safeguarding personal health information, and the patient's concerns are valid, but may have been directed to the wrong entity.  Our team has taken the initiative to reach out to the patient to explain this misunderstanding in more detail. We aim to resolve any confusion and provide any assistance needed to direct their concerns to the correct party.

  Please let me know if any additional action is needed. 

  Thank you and have a great day! 

  

  Business Response

  Date: 01/17/2024

  Hello, 

  
  Thank you for bringing this customers complaint to our attention. However, it seems there might be a confusion regarding the company involved. The patient mentions concerns related to Quest Health Diagnostics. To clarify, we are Quest Health Solutions. We are not affiliated with Quest Health Diagnostics, and any issues related to the permissions or information the patient mentioned would need to be addressed directly with Quest Health Diagnostics.  We understand the importance of safeguarding personal health information, and the patient's concerns are valid, but may have been directed to the wrong entity.  Our team has taken the initiative to reach out to the patient to explain this misunderstanding in more detail. We aim to resolve any confusion and provide any assistance needed to direct their concerns to the correct party.
  

  
  Thank you and have a great day! 

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21142103
  
  I am rejecting this response because: You are mistaken in your assumption that I am not referring to questhealth.  I created and signed into questhealth by accident, thinking it was questdiagnostics.  I accidently signed the release form in the questhealth site. I attached a screenshot of what that form was. Once again, I am demanding that you cancel my account, revoke the permission that was given to access my health records, and provide proof that any information obtained is destroyed and was not sold/used improperly.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/22/2024

  Our company is Quest Health Solutions. Our website is www.questhealthsolutions.com, NOT questhealth.com. We are a diabetic supply company, NOT related to the company that you are referring to. Please see the attachment I have included to this response. I have pulled from the website you are referring to, questhealth.com, this shows that this website is affiliated with Quest Diagnostics. Again, we are not related to this website or Quest Diagnostics. We are questhealthsolutions.com. I hope this clears up any confusion. 

   

   

  Customer Answer

  Date: 01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday January 18,2023 I received notice that my CGM sensors would be arriving, they always had in the past. They didn't arrive. I waited Thursday, no sensors. I called 9:30 am EST Friday and told them that the blind woman on high doses of insulin hadn't received her sensors (it's the only way I can check my levels is with the monitor that goes with the sensors). I was told they would be overnighted and I would get them Saturday because the one I had on would stop working on Sunday. They never came. I called Monday at 8:30 and was told nothing had been done Friday, that the company would *** overnight another order. Today, Tuesday January 24, 2023. No sensors. I called at 4:45 pm EST. I was given the original tracking number from last week. Clearly nothing had been done or overnighted. I asked repeatedly for a supervisor, none provided. I went into the **** HISTORY and found the original missing shipment had been dropped off to the post office Sunday, processed Monday and supposedly delivered today. As I repeatedly told them today, my mail had been delivered and no sensors. Given this can literally be life or death. the cavalier way I was constantly lied to isn't just bad customer service, it puts my ********************** and safety at risk. Now I have to again scramble to try to find a way to test my sugars. I'm sure if I call again I won't get a truthful answer or a supervisor.

  

  Business Response

  Date: 04/06/2023

  Hi my name is *********************** and I am in the owner of Quest Health Solutions. I take this complaint very seriously and we have begun a full investigation which we will share our findings with you by next week. We appreciate you notifying us and we look forward to resolving the issue for this patient. 

  

  Business Response

  Date: 04/12/2023

  ***BBB Has Received More Information From The Business***
  

   

  Hi, 

  
  

  This is *******************, owner of Quest Health Solutions. I responsded to complaint ID: ******** yesterday via the portal, but after further investigation these are the results we have found. 

  • We communicated with ****** that there was a delay with USPS. 
  • As a result, we resolved the issue by overnighting 3 additional units at no cost within days of the issue. 
  • As ****** implied, we have a history of satisfactory delivery, so please note this was an isolated incident involving the shipping carrier. 

  We called ****** again this month to follow-up on service. ****** is a valuable patient client of ours and has been for approximately two years.