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Business Profile

Auto Transportation

Rite Way Auto Transport LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 9/13/2023 Paid $2,500 to have my vehicle shipped to ********, ** from ***********, ** Rite Way Transport services were to delivery the vehicle to and from the above locations undamaged The vehicle was delivered to me with a shattered roof ****************** determined that it was not their fault and denied reimbursement, even though the car was given to them without the damage.I would like them to take responsibility for the services they provided and pay for the damage to be repaired.

    Business Response

    Date: 11/15/2023

    I appreciate your ongoing assistance in this matter. I would like to draw your attention to the signed Proof of Delivery (POD) document,which clearly indicates the condition of the vehicle at the time of delivery to the Port/******.

    The attached POD demonstrates that there was no documentation of any damage during the vehicle's arrival at the Port/******,and there were no reported issues from ****** upon receipt. The driver was not questioned about damages, and ****** did not report any concerns to us.

    Additionally, our carrier's pictures, both at the time of pickup and delivery, do not show any evidence of the alleged damage. It is evident from this documentation that the reported damage must have occurred after the vehicle was delivered to ******, possibly within the parking garage or another location in their care.

    The customer in ****** reported the damage upon receiving the unit. Which is after ****** had transported the unit from mainland to ******.

    We remain fully committed to resolving this matter amicably and are willing to provide any further documentation or assistance required for a thorough investigation. We appreciate your understanding and continued support in reaching a fair resolution.

    Please feel free to contact us if you have any further questions or if there are additional steps we should take to address this issue promptly.

     

    *********************

Rite Way Auto Transport LLC is NOT a BBB Accredited Business.

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