Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has a second credit card under my Target ********** account. He signed up for a $2.45 trial with ResumeCoach and the card was charged on June 3, 2024. He never authorized recurring billing. I was charged $29.95 monthly starting on June 17, 2024 to June 2025 after signing up for a $2.45 trial. I received no notices or reminders and never authorized ongoing charges. ResumeCoach has indicated that they've refunded a single month (not confirmed) and refuses to refund the full $359.40. This appears to be a classic case of deceptive auto-renewal. I have documentation, cards statements, and email evidence.Interestingly, the subscription was canceled - but neither I nor my son (the only people with access) canceled it. This raises further concern about the companys internal practices and transparency. After attempts to resolve this directly, Ive initiated a formal chargeback with my credit card issuer. This complaint is being filed concurrently to document the businesss pattern of unresponsive/deceptive billing.This company took advantage of an 18-year-old college student who was simply trying to build a resume. He did not understand he was enrolling in a recurring subscription, and he was given no reminders or invoices over the course of a year. This kind of hidden billing practice targets young, inexperienced users who may not know how to recognize or cancel these so-called trial offers.

  Business Response

  Date: 07/01/2025

  Dear ***** *******,

  
  We are writing in response to your complaint received on June 26. 2025, reference #********.  

  
  We understand your concerns, and we acknowledge the frustration this situation has caused. Please note that, in accordance with our Terms and Conditionswhich are presented and accepted at the time of registrationour service operates under a subscription model. This includes automatic renewal until cancellation is requested by the user.

  
  The account in question was enrolled in our 14-Day Basic trial on June 3, 2024, at a cost of $2.45. Following the end of the trial period, and as outlined in our terms, a monthly subscription fee of $29.95 was applied beginning June 17, 2024. We confirm that payments were successfully processed on a monthly basis until May 2025, totalling 12 payments.

  
  Wed like to emphasize:

  
  All charges were applied in line with the terms accepted upon registration.

  
  There is no record of a cancellation request prior to June 17, 2025, which is when the subscription was cancelled from our system.

  
  A refund of $29.95 was already issued as a goodwill gesture for the last fee, in line with our policy, which covers the most recent charge when cancellation is requested.

  
  While we are unable to issue a full refund for all previous monthly charges, we do take all feedback seriously and will continue to review our communication practices regarding renewals and trial expirations.

  
  As of now:

  
  The subscription has been canceled and no further charges will occur.

  
  A partial refund of $29.95 has been processed.

  
  Any additional refund requests fall outside the scope of our current refund policy.

  
  Should you proceed with the chargeback, our billing provider will handle the process through formal dispute resolution. We will provide all necessary documentation, including timestamps, activity logs, and acceptance of terms.

  
  We regret that we could not meet your expectations in this case and appreciate you bringing this matter to our attention.
  
  Customer Service Department.
  

  
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23521231
  
  I am rejecting this response because:  
  While ResumeCoach continues to cite its Terms and Conditions, this company operates under a predatory subscription model that preys on inexperienced users.

  My 18-year-old son signed up for what appeared to be a one-time $2.45 trial using a card issued in his name under my Target ********** account. He never consented to monthly recurring billing and received no invoices, no receipts, no notices, and no usage summaries. The billing quietly went on for 12 months and totaled $359.40.

  The service wasnt used after the trial. No resumes were created, downloaded, or shared. When I finally discovered these charges and contacted the company, ResumeCoach only refunded the final month - $29.95, which they labeled as "goodwill." Thats not a refund.

  As for disclosure? Ive attached a screenshot from their sign-up screen. Look closely - no, seriously, squint - at the tiny fine print buried at the bottom:

  Auto-renewal after 14 days for $29.95. Cancel any time.

  That print is so small I needed strong reading glasses just to see it. Theres no prominent alert, checkbox acknowledgment, or popup to confirm billing terms. Just a whisper of a warning designed to blend into the background.

  Bottom line:
  The subscription was never intentionally authorized.
  The account was never used after the trial.
  The cardholder received no billing notices or invoices.
  Charges were silently billed for a full year.
  ResumeCoach has refused to take accountability.

  Ive already initiated a chargeback through Target **********. If ResumeCoach intends to contest it, theyll need to prove transparency, active usage, and consent - which are all glaringly absent here.

  I filed this BBB complaint for independent oversight. If this is where it ends, consumers like me are left to fight exploitative billing practices alone.

  Sincerely,
  ***** *******

  Business Response

  Date: 07/02/2025

  Dear ***** *******,

  
  We are writing in response to your complaint received on July 01. 2025, reference #********.

  
  As stated in our Terms and Conditions, the subscription includes an automatic renewal after the trial period. This information is provided at sign-up, and by registering, users agree to these terms.

  
  Our records indicate that the service was active during the subscription period. We have already issued a goodwill refund for the last month as a gesture of customer care.

  We consider this matter closed from our side. If you have further questions, please refer to our Terms or contact your payment provider.

  
  Best regards,

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23521231
  
  I am rejecting this response because: The companys response is completely inadequate and ignores the substance of my complaint. Stating the terms were accepted does not excuse 12 months of quietly processed charges with no receipts, usage logs, or notifications sent to either the user (my *********** son) or me, the cardholder. Their subscription model is deliberately confusing and exploitative, relying on people not noticing theyve been charged. Thats not just poor communication - its predatory by design.

  They now state we consider this matter closed. I find it deeply disappointing that a company can shrug off a detailed consumer complaint with boilerplate copy-paste and no accountability and that the BBB would accept that as a closing statement.

  Is the BBBs role simply to pass messages back and forth? Or is it to protect consumers and hold shady businesses accountable?
  This issue is not closed. Ive initiated a formal chargeback and will be filing with the FTC.

  Additionally, this isnt just my experience. A simple online search reveals multiple public complaints - across Reddit, consumer forums, and other BBB reports - describing nearly identical issues: $2$3 trials that turn into surprise monthly charges, little to no notification, and rigid refund refusals. These arent isolated incidents. They paint a clear picture of a billing model that thrives on confusion and lack of oversight.

  If ResumeCoach is committed to ethical business practices, why is there a visible trail of frustrated consumers asking the same questions I am? I urge the BBB to recognize that ResumeCoachs behavior reflects a systemic pattern, not a one-time misunderstanding.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $29.95 monthly by Resume Coach for 13 months following what was advertised as a ~$3 trial to download a resume. I believed I had canceled the trial shortly after the initial use, and I never used the service again. Total Amount in Dispute:$389.95 (13 months of charges at $29.95 each)What Happened: I signed up for a $3 trial to download one resume. I believed I canceled the subscription, and I did not knowingly authorize continued charges. I never used the service after the initial download. I only recently noticed the recurring charges and contacted the company. Resume Coach acknowledged the charges but refused to refund more than one month, citing their internal refund policy. They eventually stopped responding to my messages.Why This is a Problem:This is clearly a case of deceptive billing and passive subscription trapping. I received no services or value during the 13 months of charges, and the company is using legal fine print to justify retaining nearly $400 from a customer who never knowingly opted into ongoing service.What I Am Requesting:A full refund of $389.95, as I did not receive any services, nor did I knowingly agree to a subscription beyond the initial trial.

  Business Response

  Date: 06/30/2025

  Dear ***** *******,

  
  We are writing in response to your complaint received on 18 March 2025, reference #********.
  In accordance with your request, we hereby confirm the following:

  
  We understand your concern regarding the recurring charges applied to your Target Mastercard after the initial trial sign-up on June 3, 2024. Please note that when the trial was activated, it included clear terms indicating that the subscription would auto-renew unless cancel

  d within the 14-day trial period. This information is presented during the sign-up process and is available in our Terms and Conditions, which are accepted prior to payment.
  We are a company that provides assistance to individuals who wish to create an effective resume through our online resume builder. Users can sign up and access our builder for free. However, downloading or printing the resume requires a subscription, which begins with a 14-day trial for a nominal fee. After the trial period, unless cancelled, the subscription renews monthly at the standard membership rate.
  In your case, our records show that the subscription was active from June 17, 2024, to June 2025, with a single month refunded at your request. Additionally, four chargebacks were successfully initiated through your credit card issuer and the corresponding amounts were returned. The remaining nine charges are considered valid according to our Refund Policy, which specifies:
  The initial trial fee is non-refundable.
  
  
  Only the last membership fee may be refunded upon express request.
  
  
  Charges made prior to cancellation are non-refundable.
  
  
  We reserve the right to deny refunds if there is evidence of undue advantage or repeated subscriptions.
  
  
  Please also note that although you mention that neither you nor your son canceled the subscription, our system indicates a cancellation was processed this may have occurred through the user dashboard or automated detection after the chargebacks were initiated.

  
  At this time, given the refund already issued and the four successful chargebacks, no further reimbursement will be made. The remaining charges fall within our terms of service and refund policy, which were agreed upon at the time of subscription. We regret any confusion caused and recommend that all users monitor subscription terms and cancel within the trial period if they do not wish to continue with the service.

  
  Should you have further questions, we remain available to clarify any aspect of the subscription and refund process.
  Sincerely,

  
  Customer Support Team
  **********************
  

  
  

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23482015
  
  I am rejecting this response because: you have deceptive business practices, your 14 day trial period is not clear enough and you do this on purpose, hoping that people forget about it. Your business 100% knows that and actively hopes this happens. Unless a full refund is given, you adhere to deceptive business practives hiding behind "Terms & Services." Shame on you. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the web site in August of Last Year. I paid two charges of $2.45. I submitted a cancellation of my account with ************************** and received an email that I did not have an account. I assumed the issue was resolved. The company however billed my credit card for $29.95 each month. There website appears to not process cancellation requests. I eventually contacted my bank and cancelled the credit card and reported the activity as fraud. This finally got a response from **************************. They did refund some of the bogus charges, but not all of them. They still billed me for six payments for services not used. A total of $179.70. I spoke with them and the bank ******* in a conference call. They said they would resolve the issue by email in the next few days. Got a simple letter that said their policy was not to provide refunds. All the correspondence is from ******* Doubt that is a real human as all of the letters appear to be canned responses. The Company does have a good online template and the cost of using for $2.45 a download is fine. The issue is they take your credit card and make it almost impossible to withdraw from an auto enrollment subscription that goes with use. It is quite a *******.

  Business Response

  Date: 06/18/2025

  Dear ******** ******,

  
  This letter is in response to the consumer complaint you filed with the Better Business Bureau (case #********), which we received notification of on June 17, 2025. 

  
  After carefully reviewing your case and our correspondence history, we would like to clarify a few important points:

  
  Subscription Cancellation: We have no record of a cancellation request being made through our platform prior to May 5th, 2025, which was your first direct contact with us. The message youve referenced as a cancellation confirmation appears to be an automatic ****** Groups unsubscribe confirmation, which is unrelated to your subscription status with ResumeCoach.

  
  Refunds Processed: As a gesture of goodwill, despite our Terms and Conditions clearly stating that only the last months membership fee is eligible for a refund, our team has already refunded four payments to your account. These refunds exceed the scope of our stated policy, which was accepted upon registration.

  
  Account Usage: Our subscription grants access to premium features, resume templates, and editing tools. These remain available to the user during the billing cycle, regardless of whether they are actively used. This is standard practice for most digital service providers.

  
  Site Transparency: Our website provides clear information about subscription terms and cancellation procedures. We regret if this was not immediately clear to you, and are continuously working to improve user experience based on feedback.

  
  We understand your frustration, but given that we have already gone beyond our policy to accommodate your case, we will not be issuing additional refunds. Your subscription was canceled in April 2025, and no further charges have been made since then.

  
  If you have additional concerns, feel free to reach our **************** team at *********************************** who will be happy to assist you further.

  
  Best regards,
  Resume Coach Customer Support
  

  
  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23481760
  
  I am rejecting this response because: You state that the first time you were aware of the cancellation request was May of 2025 and  blame ****** for any earlier email responses. May was the first time your company responded to me.  That was caused by my bank contacting you on a fraud complaint.  Prior to that time your system consistently failed to process unsubscribe requests.  You also sent me auto emails stating that I did not have an account.  Your process for customers to unsubscribe is either badly flawed or designed to be impossible to navigate.  You should put a workable easily seen unsubscribe link on your home page.  In addition your system should send out subscription notices to anyone that you auto enroll.  Your process lacks transparency.  I appreciate the partial refund, but that is agin to thanking a thief for returning some of your stolen property.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 06/26/2025

  Dear ******** ******,

  
  This letter is in response to the consumer complaint you filed with the Better Business Bureau (case #********), which we received notification of on June 25, 2025. 
  
  Were sorry to hear you remain dissatisfied with the outcome. As previously mentioned, we found no record of a valid cancellation request prior to May 2025. The email you referred to appears to be unrelated to our system and did not process your account cancellation.

  
  Despite this, and in line with our commitment to customer satisfaction, we have refunded four full monthswell beyond what is covered by our Terms and Conditions. Your subscription has been canceled, and no additional charges have been made since.

  
  We appreciate your feedback regarding the cancellation process and transparency. Your comments have been shared with our team, as we are continuously working to improve the user experience.

  
  At this point, we consider the matter resolved, and no further refunds will be issued. If you have any other concerns, feel free to reach out to our team at ************************************************************.

  
  Best regards,
  Resume Coach Customer Support

  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23481760
  
  I am rejecting this response because: You say that you have no record of the cancellation request until May.  That is because your system does not work and intentionally does not process the requests.  You figured it out in May only because I reported it as fraud to my bank.  And cancelled the credit card.  It took those two actions to get a response.  You still owe me $179.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ********* **** entered her resume information into Canva app, not Resume Coach, yet they have all of her information and credit card information (malware?). She never subscribed to the app. We have been charged monthly ***** since February 2025. For the past year I have been trying to resolve this issue but the company Resume Coach NEVER answers their phone during business hours. I did not want to send an email because I did not want them having more information on our family. After several credit card changes for fraudulent activity, we put a stop payment on Resume Coach, only to start receiving ***** monthly from Prixma ***************. Discover informed me that they changed their business number to ******. I finally sent an email to Resume Coach to stop billing subscription payments or they will be hearing from my lawyer, as they owe us $329.45 in fraudulent fees our credit card company has paid over the past year. I can only send photos of documents I received in the mail, which is not uploading to this site.

  Business Response

  Date: 03/21/2025

  Dear **** ****,

  We are writing in response to your complaint received on 18 March 2025, reference #********.  
  In accordance with your request, we hereby confirm the following:
  
  The customer registered on our website ************************************************************** on 9 February 2024, using the email address: ********************* Please note that in order to register, the customer must voluntarily enter her email address and choose which password wants to use. 

  
  In addition, she must choose which subscription plan she wants. The customer signed up for a subscription plan on our website subject to a 14-day trial period for which she paid 0.95 usd and a membership fee of ***** usd which is automatically applied if the customer does not cancel the subscription before the initial trial period expires. In this regard, it should be noted that: 

  
  1. Payment is only effective if you voluntarily enter your card details. 

  2. Once the initial fee has been paid, the customer receives a payment confirmation e-mail explaining the conditions that apply to the chosen subscription plan.

  3. The customer used the services of our website, in particular those related to editing and downloading a curriculum vitae (CV).

  4. The customer did not cancel the subscription within the initial trial period and the application of the membership fee of USD ***** was triggered. Accordingly, the charges made to the complainant have been correct and were made in accordance with the Terms and Conditions of our services. 
  
  That said, we confirm that all charges made were correct, in line with what was advised before confirming the subscription and with the information contained in the Terms and Conditions of our website. 
  
  Notwithstanding the above, as stated in our Refund Policy, you have been refunded the last fee charged to the same payment method you used on our website. The amount of ***** usd, will be available within 7 working days in your account. 
  
  That said, we would like to inform you that it is not possible to create an account on our website through Canvas App, and that all information in our database must always be provided by the customer on a voluntary basis. 
  
  Hoping that the above information is useful to you, without further ado, we send you our best regards,
  
  Customer *******************
  

  
  

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeatedly asked customer service to cancel my account and they said no.What kind of trash customer service is this??I want a detailed explanation of how and why resumecoach thinks they can treat customers like this. Bunch of immature children

  Customer Answer

  Date: 09/22/2024

  Hi,

   

  this can be marked as closed/resolved

   

  merchant has gotten back to me with an acceptable resolution 

  Business Response

  Date: 09/23/2024

  Dear Customer,

  
  Thank you for getting in touch with us.

  
  We understand your concerns and sincerely apologize for any inconvenience caused. Please note that on August 25th, we sent out our special offers with a link that allowed you to unsubscribe, but it seems we did not receive an unsubscribe request.

  
  We would like to assure you that your subscription was successfully cancelled on September 22nd, and no further charges will be applied to your card. Should you have any additional questions or need further assistance, please dont hesitate to contact our customer service team directly. We are here to help and ensure your satisfaction.

  
  Thank you for your understanding.
  Kind regards,

   

  Resumen Coach Team

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Summary of your Order: ResumeCoach 14 Days Basic User ID: ************************************ Order date: 2024/03/01 Order Amount: USD 2.45. Unsubscribed Fri, 12 Apr at 4:03 PM , Ronprice0007 <**********************> wrote: Subject: Unsubscribe Request Message Body: I have finished my resume.. I wish to cancel my subscription... please make no further charges to my account. -*****************. Response from Resume Coach Sat, Apr 13 at 5:07 AM image Hello *****************, Thank you for contacting us. We hereby confirm that your subscription has been canceled and you will no longer be charged by our company. 7/10/24 PURCHASE RESUMECOACH *********** TX CARD3347 $29.95 RECURRING PAYMENT AUTHORIZED ON 06/07 RESUMECOACH $29.95 RECURRING PAYMENT AUTHORIZED ON 05/10 RESUMECOACH $29.95 04/15/24RECURRING PAYMENT AUTHORIZED ON 04/12 RESUMECOACH $29.95 04/01/24PURCHASE AUTHORIZED ON 03/31 RESUMECOACH $2.45 03/29 PURCHASE AUTHORIZED ON RESUMECOACH 03/29 RESUMECOACH $2.45 (charged twice for $2.45)Unsubscribed Fri, 12 Apr at 4:03 PM

  Business Response

  Date: 07/08/2024

  Dear *********************,
  
  
  Thank you for contacting us.
  
  
  We hereby confirm that your subscription has been canceled and you will no longer be charged by our company.
  In accordance with our refund policy, the last membership fee charged has been refunded directly to the same payment method used when you subscribed to our services. Please keep in mind that this transaction could take up to 10 business days to be completed.
  
  
  Thanks for trying Resume Coach!
  
  
  We wish you a long and successful professional career.
  
  
  Please email our customer support team at ************************************************************ with any further questions you may have.
  
  
  Best regards,
  ****

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21950415
  
  I am rejecting this response because: 

  I unsubscribed Fri, 12 Apr at 4:03 PM 

  PURCHASE RESUMECOACH 07/10/24 $29.95 
  RECURRING PAYMENT AUTHORIZED RESUMECOACH ON 6/10/24 $29.95
  RECURRING PAYMENT AUTHORIZED RESUMECOACH ON 05/13/24   $29.95

  (charged $2.45 twice on 04/01/2024) 

  I demand a total refund of $92.50 for charges you made to my account after it was cancelled, as well is the duplicate charge of $2.45 on 04/01/2024

  I know I am not the only customer that has had the same complaint from your company, there are SEVERAL!!.  It is fraudulent and illegal to charge a bank account after the subscription has been cancelled.

  I have also filed a report with the *** and ***** Fargo.  You will not get away with these fraudulent charges!

  *****************

  Business Response

  Date: 07/11/2024

  Dear *****************: 
  
  After reviewing your case again, we would like to point out the following:
  
  You have 2 costs associated with your credit card:
  
  1. account linked to the email *********************** you registered using this email on 31 March 2024. You paid the trial fee, 2.45 USD, which allows you to use the service for 14 days without any extra charge. Since he cancelled this subscription on 13 April 2024 (before the trial period expired), no monthly fee was charged. This subscription is cancelled and you were only charged 2.45 USD. 
  
  2. Account linked to the email ********************** he registered using this email address on 29 March 2024. He paid the trial fee, 2.45 USD. Since you did not cancel this subscription, you were charged ***** USD on 12 April. This amount is charged every 4 weeks as long as you have an active subscription. You cancelled it on 8 July 2024, so you have paid a total of 4 monthly fees of ***** USD.
  Of these 4 monthly fees paid, we have refunded 1 to you, in accordance with our Refund Policy, so we cannot approve an additional refund. 

  Notwithstanding the above, it is important to note that while the subscription is active, users have access to the functionalities and added value of the services offered on our website (access to our content, tools and specialised services in relation to the creation of professional documentation). However, it is up to the customer whether or not he/she wants to use the services while the subscription is active. 

  We trust the above has been of assistance.
  
  
  Don't hesitate to contact us for any further assistance you may need.
  
  

  Best regards,
  ****
  Resume Coach
  
  

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21950415
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 07/11/2024

   

   

  I DID NOT CANCEL MY ACCOUNT ON JULY 8, 2024! (NICE TRY) I CANCELLED IT APRIL 12, 2024  AND "YOU" MY DEAR ****
  CONFIRMED MY CANCELLATION VIA YOUR EMAIL!  YET I WAS STILL CHARGED ON APRIL 15,2024 FOR $29.95, AFTER I CANCELLED MY ACCOUNT ON APRIL 12, 2024 
  
  
  These are the dates and emails sent from ***************** to Resumecoach with dates and time the resume coach (you ****) responded.
  _______________________________________________________________________________________________________________________________________________________________
  
  
  On Fri, 12 Apr at 4:03 PM , Ronprice0007 <**********************> wrote:
  
  From: *****************
  Subject: Unsubscribe Request
  
  Message Body:
  I have finished my resume.. I wish to cancel my subscription... Please make no further charges to my account. -*****************
  
  --
  This e-mail was sent from a contact form on Resume Coach (**************************************)
  
  
  __________________________________________________________________________________________________________________________________________________________________________________________________________
  
  
  
  
  To: "**********************" 
  Sent: Saturday, April 13, 2024 at 05:07:35 AM MST
  Subject: Re: Resume Coach "Unsubscribe Request"
  
  
  
  
  
  
  Hello *****************,
  
  
  Thank you for contacting us.
  
  
  We hereby confirm that your subscription has been canceled and you will no longer be charged by our company. (see date above)
  
  
  Please note that you can still log into your account, but with limited access. You can see your resume anytime; however, if you want to print or download it, you will have to subscribe again.
  
  
  Thanks for trying Resume Coach!
  
  
  We wish you a long and successful professional career.
  
  
  Don't hesitate to contact us for any further assistance you may need.
  
  
  Best regards,
  ****
  Resume Coach
  
  
  You have continued to charge my account after the cancellation via email with your email confirmation of cancellation.
  I have already reported you to our bank Fraud Department as well as the FCC.  
  I have posted your scam/fraudulent activities on 21 social media accounts telling everyone you have scammed to report you as well.  And believe me I found A LOT of them!
  If you think you are going to get away with your fraudulent scams you are delusional!
  07/08/24 RECURRING PAYMENT AUTHORIZED ON 07/05 RESUMECOACH ****** *********** TX S304187407178903 CARD 3347 $29.95
  
  Expand Row3 06/10/24 RECURRING PAYMENT AUTHORIZED ON 06/07 RESUMECOACH ****** *********** TX S584159407081273 CARD 3347 $29.95
  
  Expand Row4 05/13/24 RECURRING PAYMENT AUTHORIZED ON 05/10 RESUMECOACH ****** *********** TX S304131407202686 CARD 3347 $29.95
  
  Expand Row5 04/15/24 RECURRING PAYMENT AUTHORIZED ON 04/12 RESUMECOACH ****** *********** TX S304103407184211 CARD 3347 $29.95
  
  Expand Row6 04/01/24 PURCHASE AUTHORIZED ON 03/31 RESUMECOACH ****** *********** TX S304091716996331 CARD 3347 $2.45
  
  Expand Row7 04/01/24 PURCHASE AUTHORIZED ON 03/29 RESUMECOACH ****** *********** TX S384089407255864 CARD 3347 $2.45
  
  
  
  
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  Customer Answer

  Date: 07/23/2024

  Thank you for your effort. My bank settled the dispute a refunded their charges.

  I really do appreciate that the BBB is available for help in when you need it.

  With sincere gratitude, 

  *********************
  

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apparently signed up for this service, that I forgot to cancel, now they are charging me $29.95/ mo. I called and talked with a customer service representative trying to get it canceled from my CC, but b/c I could not give the email I used to set the account up with, or the account number the customer service rep, would not cancel it. I have emailed them multiple times trying to get the problem resolved, but they have never got back with me.

  Business Response

  Date: 06/12/2024

  Dear *****************, 

  
  We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #******** which we were notified of on March 22, 2024
  In order to assist you effectively and cancel the $29.95/month subscription, we need additional information. We have emailed you from our customer service email address ************************************ requesting the necessary details. It is important that you respond to this email as soon as possible so that we can verify the required information and resolve your request promptly.

  
  We apologize for any inconvenience and appreciate your patience and cooperation in this matter.

  
  We trust the above has been of assistance, and we remain at your disposal for further clarifications you may have. 
  
  
  
  
  Yours sincerely,
  Customer Service Department
  

  
  

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with my email ******************** as the webstsite stated it was free but after the email was created they asked for to be paid $2.45 so I paid them then requested to cancel my account through their website. Resume did not cancel my account and I have been billed ***** from this company more than once so I called them today and representative was not helpful and she stated they will refund me for three charges and there was no supervisor there to assist with the other charges, she also did not provide the account after confirming my identification. This company is bogus and they are charging customers without consent.

  Business Response

  Date: 04/09/2024

  Dear Altonsa Hills, 
  

  We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #******** which we were notified of on March 22, 2024. 
  

  Regarding it, we hereby would like to state the following:
  

  After reviewing your request, we confirm that you registered and confirmed a subscription plan in our website, resumecoach.com, on January 10th, 2024, paying an initial fee of 2,45 USD, with a trial period of 14 days, and a "membership fee" of ***** USD which is automatically applied if the customer does not cancel the subscription hired before the initial trial period elapses. In this regard, it must be pointed out that:
  
  - Once the initial fee is paid, the customer receives a payment confirmation email where the conditions applied to the subscription plan chosen are explained.
  - Since you did not cancel the subscription within the initial trial period, therefore the application of the "membership fee" of ***** USD was activated. Consequently, the charges made are correct and were made in accordance with what is displayed in the Terms and Conditions of our services.
  
  After reviewing your customer file, although our services were well rendered, we confirm that your refund request for the three membership charges was approved, and we already refunded on April 4, 2024, the total amount of ***** USD (29,95 USD each)  as per your request. 
  
  Therefore, your subscription has been canceled, and you will no longer be charged by our company.
  
  
  We trust the above has been of assistance, and we remain at your disposal for further clarifications you may have. 
  
  Yours sincerely,
  Customer Service Department
  

  
  

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received all refunds due to me.
  
  Sincerely,
  
  Altonsa Hills

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged weeks after canceling my subscription and cannot cancel my account to stop future payments

  Business Response

  Date: 02/27/2023

  Dear ***********************,
  
  We are writing to you from www.resumecoach.com regarding your refund request.
  
  In this regard, we would like to confirm that your request for a refund has been approved, for a total of one (1) monthly fee charged for the subscription to our services, for a total amount of USD 23.85.
  
  This amount has been refunded to the same payment method chosen to confirm the Subscription. Please note that the transaction may take up to 10 working days to be completed and have the amount available in your account. 
  
  Finally, please be aware that the cancellation of your Subscription Plan was successfully done on 25 February 2023, after the monthly fee date of charge date associated with your subscription plan, (23 February 2023) so the charge made to you was correct and in accordance with the Terms and Conditions accepted by you on our website. 
  
  
  Having confirmed the cancellation of your Suscription Plan, we confirm that no further charges will be made to you. 
  
  We thank you in advance for your understanding. 

  
  Yours sincerely yours.
  
  Customer Service Department