Complaints
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company told me in August of 2024 that they would attempt to help us recover a settlement from our landlord insurance policy for damages done to our rental property. They advised me that this would take 3 months for the negotiations and another month to collect the money. They are NOT communicating with me on how this is going and whenever I do speak with someone they say ***** will call me back but not once has ***** ever spoken with me. Its now February of **************************************** as to whats going on. When you do business with a company, COMMUNICATION IS IMPERATIVE.
Business Response
Date: 02/24/2025
Our latest communication with ****** was on February 21st, 2025 providing status on the claim and informing the client about possible Litigation process due to the insurance company ****** the claim. The insured has been in communication with our customer service department and providing the necessary documents needed in order to go forward with Litigation.Customer Answer
Date: 03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I signed a contract with public adjusters advantage on 01/24/24. They promised to get resolution from our home owners insurance and flood insurance because we were not able to. We were told this whole process would be completed within 3 months. After multiple e-mails, texts, and phone voice messages that we have sent and left, we have only been able to contact them very limited times with nothing but excuses after excuses from them, such as: on paternity leave, out of the country on vacation, he's sick, his child is sick he was in a car accident. They have not communicated to us where we are with our claim. They have not told us what they have done, when they have done anything or what the status is. We know nothing . We were promised a few times to be given communication no longer than once every two weeks. That never happened. We have continuously tried to contact them asking about the claim over these 9 months and have had no success. We are in a critical time crunch. The statue of limitations is 3 years. Public adjusters know that as well. Public adjusters got involved from the damages we incurred from hurricane *** that occurred on 9/28/22. A phone conference was set up by public adjusters office for October 2, 2024, at 10am with us. They scheduled it to be between us, **** the owner and ********* ****, and they never called. We were told our original adjuster ****** Mor was no longer with the company. Our last communication with ******, he called us from out of the country on vacation, said he wouldn't talk to us because it was costing him too much money. Then, a few days later, we get an e-mail from him stating he has been sick and we should understand. He said his other clients knew that and understood, but we were not told that?? We have copied everyone at their office we know on our e-mail chain. No one is getting back to us. We are shocked and in complete disbelief in the lack of any performance by public adjusters advantage corp.Business Response
Date: 12/20/2024
The insured's ***** ***** and ******* ****** were released from both claims on October 29, 2024, after reviewing and discussing claim with client and the handling public adjuster.Business Response
Date: 12/20/2024
The insured's ***** ***** and ******* ****** were released from both claims on October 29, 2024, after reviewing and discussing claim with client and the handling public adjuster.Customer Answer
Date: 01/03/2025
Too bad Public Adjusters Advantage Corp. did NOT have the decency or courtesy to contact us directly with that information. Just like in the past they refused to be a stand up company. They wasted almost a complete year of our critic time with our insurance claim.Customer Answer
Date: 01/03/2025
Complaint: 22489963
I am rejecting this response because:Too bad Public Adjusters Advantage Corp. did NOT have the decency or courtesy to contact us directly with that information. Just like in the past they refused to be a stand up company. They wasted almost a complete year of our critic time with our insurance claim.
Sincerely,
******* ******Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesman soliciting while claiming he's not selling anything, ignored my "no solicitation" sign and left a handbill. In fact he is offering a "free" inspection of storm damage which in turn creates business for his company. Whether or not I end up paying or insurance or government pays for whatever he's offering he is still "selling" his services, free or not - this is the kind of solicitation that seems to be finding loopholes in ordinances to continue trespassing on private property, causing suspicious activity, undue harassment to residents, etc. Why are there ordinances for soliciting and yet companies and their salesman can still trespass and bother residents?Business Response
Date: 10/10/2024
We appreciate making us aware of your negative experience. We strive to provide excellent customer service to everyone we encounter, and I apologize for the inconvenience this has caused. Our company do not sell any products. Our company assist residential and commercial properties with their insurance process.Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I request the termination of my contract with Public Adjusters Advantage concerning insurance claim ************ for homeowners insurance. According to my agreement with Mr. ********* ****, Public Adjusters Advantage had to represent me and meet with the **** adjuster on June 26th. Mr. **** failed to fulfill this obligation. My attempt to reach him on June 26th, went unanswered. His only response came on July 5th, following the payment from ****, when he said he would discuss the claim the following Monday. Upon inquiring if he had met with the **** adjuster, Mr. **** falsely stated that he had. After I forwarded a message from the **** adjuster confirming that no such meeting took place, Mr. **** again failed to respond. I sent an email to Mr. **** on July 5th, at 4:35 PM - received no reply. I called him on Monday, July 15th, at 12:07 PM -unable to reach him. After speaking with a **** agent, I was advised to contact Public Adjusters Advantage directly. On Monday, July 15th at 12:13 PM, I called the company-received no answer. Again at 12:40 PM, the operator suggested I email ******************************** I sent an email on July 5th requesting to be released from the contract, and again on July 15th. reiterating my request. Ms. **** acknowledged receipt of my email on July 15th and stated on July 16th. that I would receive a response shortly. However, no response was received. I followed up on July 17th. and on July 18th. Ms. **** informed me that she would contact me after her conference call. The company reached out to me and promised to call me the next day, which Ms. **** indicated that they would not terminate the contract. When I explained my reason for the request, she said that the manager would reach out to me the following day. Again, he did not follow up. I have not received any contact from the company and due to the lack of communication, unprofessionalism, and dishonesty, I am filing a complaint and requesting to be released from the contract.Business Response
Date: 10/29/2024
After further review of the file and the client's request to terminate the contact. Our firm has decided to release the insured.Initial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, this is *** and ***********************. We have a case # CHO-00144696.Our adjuster, ***************************, who will not return our calls, and we have been with dealing with this firm since May 12, 2023, has a full mailbox and is not accepting any more phone calls I have texted him repeatedly and he will not return our calls or texts. We are still having mold problems in our ceiling and we have had to pay out-of-pocket for a roof. and we would like our settlement resolved as soon as possible. This is the second complaint Ive had to file with Better Business Bureau.Business Response
Date: 04/23/2024
In response to the above insureds. Mr. and ********************* claim was submitted to their selected law firm in September of 2023 after unable to come to an agreement with their insurance company. Our office has already informed the law firm of the out-of-pocket expenses and mold issue the client has had to deal with. From our notes, the law firm filed a Notice of Intent to Litigation back in October of 2023 in which a settlement offer was received. The insureds were notified by the law firm of the offer by the law firm. The offer was not sufficient; therefore, their claim went into litigation. Case number 24000110GCAXMX. due to the claim being in Litigation, our office doesn't have as many updates to provide the client. The client was encouraged to contact the law firm for any questions and or concerns.Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *************************, and my wife is *********************** and this is regarding claim number Cho-******** filed with Public adjusters advantage. We were approached by them regarding our settlement for our roof damage and additional mold damage and flooring damage and have been unable to reach them for months. They will not return our calls. Our adjusters name is *************************** and I have reached out to him on LinkedIn, but he will also not return my message. we have been told by our lawyers that they are waiting information from Public adjusters advantage and they will not return our calls. We are beginning to think this is a scam business but they have a decent rating on the BBB so we are hoping to get some closure to our case, and finally get the money, we need to get our roof fixed.Business Response
Date: 03/04/2024
In response to the BBB Complaint:
The insured received a partial payment in the amount of $15,493.00 back on September or 2023. The insured then selected to have his claim sent to be litigated with a law firm. The inured is fully aware of the law firm's contact information in order for them to obtain status on the claim. Our office called the law firm and were informed of the Notice of Intent filed. There was an offer in which the law firm was not able to geta resolution, therefore, the claim is being prepared to be filed with the courts.
Initial Complaint
Date:07/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with them around march 7, we had text conversations etc. But since around April 16 I can no longer get ahold of the 2 gentlemen I talked and met with....One phone number is no longer in service (*****). And one phone number goes to an ***************** now. I even looked the company up online, I called the main office number ************ and have left multiple messages to have someone call or text me back about my case. I have not heard a word back from ANyone.....I even had an email address that I sent messages to, again, no word back at all.....All I want to do is be let go from any contractual obligations from these people so I can hire another public adjuster to work on my case....I really could use some help/guidance here.Business Response
Date: 09/15/2023
Our office has been in communication with the newly assigned insurance adjuster. On September 15, 2023, we were finally notified that our estimate is currently under review. The insured was informed via email of the new status on his claimInitial Complaint
Date:06/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They solicited our claim by cold calling. ****** promised us we would have action by the end of April. It is now almost the end of June. They have returned two calls. One was full of excuses by ****** the next one was by the owner of the company. The owner PROMISED me no more stress he was taking our case over personally. NOTHING NOTHING THEY DONT EVEN RESPOND TO THE INSURANCE COMPANY. now I have to hire a lawyer and with new legislation I will have to give away 25% of what shouldve been paid to me after the hurricane to lawyers now. I dont k one whos worse ********************* or this bottom feeder Company. STAY AWAY FROM THESE JERKS.Business Response
Date: 09/15/2023
The claim was submitted to litigation with the approval of the insured due to non-compliance from the insurance companyInitial Complaint
Date:03/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with this Company on Dec 19 2022 They promised to help me on my insurance claim. They have not called me in 3 months.. I am homeless and need the relocation money and all the other money they said they could get me. I have been calling them all day long and no respose.I would like for them to step up and get this job completed they said they would. Or maybe I will have to contact my attorney and counter *** them.***************************Business Response
Date: 09/15/2023
The claim was finalized and reached a settlement agreement with the approval of the insured and insurance company. We have spoken to the insured about the BBB complaint and he will take actions on removing the complaint.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.