Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Property Management

FCI Residential Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for FCI Residential Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FCI Residential Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Monarch Station Apartments, managed by FCI Residential, due to an ongoing mold infestation that made my unit uninhabitable and put my familys health at risk.We attempted to end our lease approximately 3 months early after repeatedly reporting excessive moisture, wet walls, and visible mold growth throughout the apartment. I have photos documenting the damage, including ruined personal belongings and consistently damp walls. My children began experiencing health issues, and despite multiple maintenance visits, including an outside company, they were unable to resolve the issue.We were left with no choice but to vacate the property for the safety of our family. Despite this, the management company charged us a massive early termination fee totaling two months rent, which I find deeply unfair given the circumstances.I am requesting a waiver of the early termination fee due to the uninhabitable conditions and the health risk posed to my family.
    • Initial Complaint

      Date:05/20/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express serious concerns regarding ongoing issues at Atlantico at Miramar that continue to negatively impact residents. Vehicles are being wrongfully towed at owners' expense, with a clear pattern of minority and Caucasian residents being disproportionately targeted, while certain Hispanic residents' vehicles are left untouched. The parking enforcement appears selective and discriminatory. The parking app used to update vehicle information consistently malfunctions, and attempts to reach the parking company via phone or email are ignored. On rare occasions when responses are received, promised manual updates are never made. Additionally, the property gates remain broken and constantly open, directly violating the lease agreement and compromising residents' safety. Unauthorized individuals can easily enter the community, posing serious risks, including theft, vehicle break-ins, and home invasions. Health and safety concerns are also being ignored. Mold, grime, and hazardous conditions are widespread in several units. Maintenance requests go unanswered for weeks, and when the leasing office is contacted, residents are met with vague responses and no real solutions. It appears that Atlantico at Miramar may be operating in coordination with the towing and parking companies to target specific residents, undermining trust and fairness within the community. We deserve transparency, accountability, and action to ensure safety and equality for all.

      Business Response

      Date: 05/27/2025

      To whom it may concern, I appreciate you giving us the opportunity to respond to the complaint by the *********************** We understand that having your vehicle towed can be an uncomfortable experience and a financial burden. I would like the opportunity from ************* to better understand her concerns. As provided in the attachments (which are all available to ************* in her Resident portal or in print by request.) I would like to address each of her claims in hopes of a resolution. 1rst- Since November 30, 2024, to present, we have consistently communicated the change in *************************** (email delivery confirmations of *************`s receive are available if needed and/or if requested and a copy of the letter notification is attached. It has been communicated that the parking enforcement (*****) is a 3rd party company and not managed or operated by us. We have provided on their behalf details on how to register the vehicles and how to reach them for any tow inquires. If ************* feels as they towed her vehicle improperly, we welcome her to stop by the leasing office to better assist her (please bring the vehicle information). We do not govern who they tow as long as parking is being regulated as per our signed agreement, no personal information is provided to the parking enforcement from us. The resident is responsible for their vehicle's registration. If ************* is having issues with the ***** application, they have phone numbers and an email she can reach out to on the notice/letter that has been provided to her. As per our signed lease agreement, on page 4 section 22. Parking. We may regulate the time, manner and place of parking and the attached notification of Parking Enforcement which has been provided to all Residents, this should give ************* a better clarification of our rights to enforce our parking rules and regulations.  2nd- Our gates, we strive to maintain our community, amenities, gates, etc. well maintained and functioning however, as with any motorized equipment there are times and reasons that are beyond our control that they could break/malfunction such as acts of nature, tailgating, Human/Animal interactions, etc. We work diligently to have them repaired as quickly as possible; we love our gates and understand your concern. As per your signed Lease Addendum (Attached) for Remote Control, Card, or Code Access Gate section 7. We make no representations or guarantee to you concerning security of the community. Any measures, devices, or activities taken by us are solely for the benefit of us and for the protection of our property and interests, and any benefit to you of the same is purely incidental. Anything mechanical or electronic is subject to malfunction and ************* can also look at her Lease Agreement page 5 section 25 for reference. 3rd, as per attached Service History report ************* had never reported any signs of Mold in her unit, on 05/15/2025 one of our Maintenance Technicians reported that he entered her unit to complete a service requested by ************* for her Kitchen sink she reported on 05/14/2025 at 6:25pm. As he entered, he noticed dark moisture spots on the ceiling near the entrance and asked ************* if she had reported these spots, she said she had not and proceeded to show our technician the same issue in the bathroom. He let her know we needed to address this and immediately notified his maintenance supervisor. She called a restoration company, and they notified they would arrive 05/16/2025 to treat or fully remediate the unit if needed and ************* was notified. Our maintenance team looked for signs of leaks with none found in the unit nor in the unit above. On 05/16/2025 *********** began the treatment and returned on Monday 05/19/2025 to complete the treatment. My maintenance team communicated consistently with ************* and has always worked proactively to ensure all service requests are completed diligently. I have attached ********************** history as proof that since her time here, all her service requests have been completed within the 72 hours. We are all disheartened by *************`s allegations and hope that providing this information serves as a means of clarity to any misunderstanding ************* may have experienced. If ************* would like to speak with me directly; I am onsite and available to meet or speak to her Monday to Friday 10:00am to 5:00pm.  Thank you for giving me the opportunity to respond.

      Customer Answer

      Date: 06/03/2025

       
      Complaint: 23354495

      I am rejecting this response because: Since the initial implementation of the new parking policy, the parking enforcement website has not been functioning properly. I have raised this issue multiple times and have yet to receive a clear answer or resolution. Each time I call, I am placed on hold and no one returns to the line. I have also made repeated requests for assistance in registering my vehicle, and despite following the rules, my vehicle has still been towed. This is unacceptable and needs immediate attention.
      I have made several requests to have mold in my unit addressed. On March 13, 2025, I even recorded myself asking a maintenance worker to fix the issue. His response was dismissive, suggesting I shower with the door open, and he never returned to follow up.
      It wasnt until May 15, 2025, when another maintenance worker visited, that someone finally took the matter seriously. Although he did not speak English, I was able to express my concerns to him, and he was visibly shocked by the condition of my bathroom. Thanks to his efforts, the mold was finally addressed something that should have happened much sooner.
      Unfortunately, visiting the leasing office has proven ineffective. I am consistently told, Theres nothing we can do, which has left me feeling unheard and unsupported as a resident.

      Sincerely,

      Camberly Bien-aime

      Business Response

      Date: 06/04/2025

      I am happy to hear we were able to address the issue and take care of it, moving forward and as per your lease agreement; If you have any maintenance issues we need to address, please log into your portal and submit a service request. If it is an emergency (flood, fire, A/C not working and outside temperature is above 80 degrees, etc.) please call us and press 2 and follow the instructions. The ***** registering system has been fully functional since the rollout. We would be happy to help you register your vehicle with the parking enforcement; you will need to stop by the leasing office any time Monday to Friday between 10:00am to 6:00pm. Please bring the vehicle registration and your cellular phone. As per my previous response I ask that you please stop by the leasing office to address your concerns, I will be onsite Thursday, Friday of this week and Monday of next week. If you would like to further discuss this with me personally. Thank you again for allowing me to respond.
    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the two years and ten months that I have lived at ****************, I have never received a warning or complaint from the management office. My rental payments have always been made punctually and without issue. However, on February 14th, I submitted a service request regarding the washer, which had been flooding water due to a malfunction during the spin cycle.I requested a replacement, but ********** the maintenance worker, stated that he didnt want to bring in a new washer only for it to experience the same issue. His demeanor suggested that he was unwilling to perform his duties properly. During the entire time he was at the unit, I had DVonn on speakerphone. The only action ********* took was reading a malfunction code and running an Affresh tablet through the cycle. He implied that the small load of clothes and soap caused the washer not to spin properly. ********* did not follow up to ensure the washer was functioning or bring the manual, as he had promised.On February 15th and 22nd, I left two separate messages with the leasing agents, one of whom indicated that she was just filling in for the day. After noticing the service requests had been canceled, I followed up via email with ******* and *********. I received no response. The next thing I knew, I found a notice on the door dated February 24th. Thinking it was around the time for lease renewal, I planned to visit the office. However, before I could reach the office, ***** suggested that I inquire about the notice. It often takes ********* and his maintenance crew almost three days to address a service request, and even when they do show up, the issues are not resolved on the first visit. At no point did I demand or threaten anyone. My frustration arose from following the protocol, only to be met with what felt like discrimination. *******, while usually helpful, was not on February 14th. (please see upload for full explanation)

      Business Response

      Date: 05/06/2025


      Dear BBB,

      We regret to inform you that management does not agree with the resident's account of the events. While we understand there may have been some misunderstandings, we believe the claims made are not accurate. Additionally, this resident's account is currently being handled under legal counsel.

      Respectfully,

      FCI Management

       

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23230735

      I am rejecting this response because: all issues addressed in the initial complaint are not of a legal matter. By management pushing everything in the complaint to a legal matter is their failure to admit unethical practices under FCI management.  

      Sincerely,

      ********* ****

      Business Response

      Date: 06/13/2025


      To Whom It May Concern,

      Thank you for the residents follow-up response. We acknowledge the concerns raised; however, our position remains the same. The matters referenced in the original complaint have been reviewed. While we understand the residents perspective, we maintain that the issues in question involve matters that are appropriately handled through legal and regulatory channels.
      We respectfully disagree with the characterization that our response is an attempt to avoid accountability. FCI Management is committed to operating with integrity and in compliance with all applicable standards. We take all resident concerns seriously and strive to resolve them fairly and professionally.
      At this time, we consider this matter closed.
      Sincerely,


      FCI Management

    • Initial Complaint

      Date:08/31/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of domestic violence and I was offered a grant by Miami dade county for rental assistance. However , the property manager and FCI cooperate office refused to sign W9 for me to get assistance without providing an explanation. Because they refuse to sign W9 , I was unable to get the rental assistance I need for myself and three children.

      Business Response

      Date: 09/03/2024

      Better Business Bureau
      ******************************************************************************************

      Re: ID ********

      Dear Brea,

      This correspondence responds to the referenced ID; for the sake of continued privacy, we have not included the name or address of our tenant, the customer who filed the complaint.

      Although described in the complaint as a *****, the request provided by the tenant imposed liabilities upon the landlord which are outside of the normal scope of the landlord-tenant relationship.  These obligations may not have been readily apparent to the applicant, but are mandated by the county *****. As such, this situation wasnt a refusal to sign a W-9; rather, the landlord conducted an analysis of the request and determined that the obligations being imposed werent reasonable.  While we are sympathetic to the situation,the ***** obligations were too restrictive for the landlord to participate in the program.

      Regards,

      Customer Answer

      Date: 09/06/2024

       
      Complaint: 22223498

      I am rejecting this response because: The ***** does not impose any restrictions on the property manager beyond the requirement to maintain safe, decent, and well-kept housing, including the condition of roofs and ceilings, in order to receive payment from the city *****. In the past, I have submitted negative reviews regarding the property due to widespread ceiling cracks and have raised these concerns with the property manager. It took nearly three months for a maintenance worker to address these issues. Additionally, I reported potential mold problems to the property manager, but these concerns were similarly ignored for almost three months. As a result, the company is hesitant to sign the W-9 form, recognizing these ongoing issues and preferring to avoid potential complications with the city. I am attaching the document that the property manager was expected to sign to illustrate that the requirements imposed are reasonable and within standard expectations.

      Sincerely,

      **********************

      Business Response

      Date: 09/10/2024

      Good afternoon,
      In response to the tenants recent submittal to BBB,we note that she has made assumptions that are contradicted by the facts. The decision to decline the obligations imposed by the ***** ******* was made entirely independent of any concerns the tenant had previously raised. The personnel analyzing the ***** ******* were not located at the property and had no knowledge of the tenants earlier complaints.  Furthermore, the assertion that the ***** does not impose any additional restrictions isnt accurate, as evidenced by the multitude of terms set forth in the 4-page ***** agreement, and we disagree with the assertion the requirements are within a landlords standard expectations.

       

      Customer Answer

      Date: 09/16/2024

       
      Complaint: 22223498

       

      I am rejecting this response because:

      FCI Residential has either failed to clarify or declined to specify which clause on page 4 exceeds the scope of the landlord-tenant agreement. Additionally, my concerns regarding FCI's reluctance to permit assistance are based on factual issues I have experienced with property management, not merely on opinions. I have outlined these issues to demonstrate their relevance to FCIs decision-making process regarding assistance. However, FCI has not yet provided an explanation of which specific clauses are considered intrusive.

      Sincerely,

      **********************

      Customer Answer

      Date: 09/16/2024

       
      Complaint: 22223498

       

      I am rejecting this response because:

      FCI Residential has either failed to clarify or declined to specify which clause on page 4 exceeds the scope of the landlord-tenant agreement. Additionally, my concerns regarding FCI's reluctance to permit assistance are based on factual issues I have experienced with property management, not merely on opinions. I have outlined these issues to demonstrate their relevance to FCIs decision-making process regarding assistance. However, FCI has not yet provided an explanation of which specific clauses are considered intrusive.

      Sincerely,

      **********************

      Business Response

      Date: 09/18/2024

      Good afternoon Brea,

      It may be helpful to remember that there are ancillary issues of a sensitive nature which may warrant not posting online in regard to this case.

      Sincerely,

       

       

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a federal employee with fema. I have been sent out on a mission that is supposed to last 5 months. I wanted to use the crew act to terminate my lease agreement. I Sent in my orders and the amended crew act information. I was told that my orders looked fake by the assistant Manager. I felt that he was calling me a liar. The apartment manager says she is unfamiliar with my federal order. I tried to reach out to ric residental corporate office with no response. I have less then 3 months left on my lease and unable to return due to mission requirements. Attached are my orders. Fema does not provide any additional information with orders this is the only way that I am able to share. I was told that inorder to share the orders with the apartment I would need to black our duty station and any other mission sensitive information. They have a redacted copy.

      Business Response

      Date: 12/29/2023

      Please see attached response submitted on behalf of FCI Residential Corporation and Atlantico at Kendall. Let us know if you have any questions.

      Customer Answer

      Date: 01/02/2024

       
      Complaint: 20932553

      I am rejecting this response because:
      Thank you for reaching out to communicate with me about this. The crew member act that was ratified last year in September through congress and they *** not be up to date the ratification. I ask that they review and allow my termination so that *** continue my mission. 

      Shown Here:
      Public Law No: ******* (09/29/2022)

      Civilian Reservist Emergency Workforce Act of 2021 or the **** Act

      This act makes employment protections under the ********* Services Employment and Reemployment Rights Act (USERRA) applicable to *********************************** (FEMA) reservists who deploy to major disaster and emergency sites. It allows such reservists to claim such rights under USERRA even if they do not provide notice of their absence from work due to deployment.

      Understanding the Servicemembers Civil Relief Act **************************************************************************************************************************

      Your protection under the **** begins on the date you enter active duty and generally ends between 30 and 90 days discharge from active duty. This safeguard applies to:

      Active-duty members of the regular forcesNational Guard members serving active-duty status under federal ordersReservists called to active duty Coast Guard members serving on active duty in support of the armedTerminating a lease

      ***************************************************************************************


      Under the ****, to end a housing lease early without penalty you must:

      Prove you signed the lease before you entered active duty and that you will remain on active duty for a minimum of 90 days.Provide your landlord written notice of your intent to end the lease early and a copy of your military orders. Notice should be provided no fewer than 30 days in advance of planned early termination of the lease. Notice must be hand-delivered, or mailed through a private business carrier (such as *********** or using return receipt requested.

      If you signed a lease or rental agreement after you began active-duty service, you *** still be able to terminate the lease early without penalty if you:

      Received PCS or deployment orders that will last for more than 90 days.Provide written notice to your landlord and a copy of your orders, preferably with at least a 30-day notice. Notice must be hand-delivered or mailed using return receipt requested or through a private business carrier.

      If you complied with the requirements of the ****, your lease should end 30 days after your next monthly rent payment is due.


      Sincerely,

      *********************

      Business Response

      Date: 01/19/2024

      Good afternoon,

      The attached response was submitted to the BBB on December 29, ****, however same is being resubmitted as it appears not to have been properly uploaded. Let us know if you have any questions. 

      Best, 

       

      ***********************, Esq.

    • Initial Complaint

      Date:07/31/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a senior citizen in the **************** age 69, and I am within the age range to seek litigation for the exploitation of an elderly person or disabled adult under ******* statute *******. Before reaching out to a lawyer, I thought I would reach out to the BBB to see if I can solve my problem.Coming to the end of my lease, I was unjustfully charged an extra $225.60 + $2201.00 for prorated rent and an extra month of rent fee. I have my son as my witness who was there throughout the entire process and noticed something wasn't right.I was asked to give notice to move out, and I gave notice more than 60 days which is required by the contract. We gave notice, and they never documented it, but waited until after the 60 day period to charge us extra fee. I asked (and my son asked) for paperwork; they refused to give/hid the "resident's notice of intent to move out" form to sign until 39 days from the move out date. They should have given it to me when I gave them notice that I was leaving more than 60 days before end of lease. They finally gave us the form to sign on 7/27/23 on the condition that I type an email stating I would vacate. They used the date on the email I sent 7/27/23 to charge me the fees saying I didn't give notice until that date. They committed fraudulent misinterpretation of the leasing contract via lies in their spoken language, gestures, and pressure to sign under the statement "you won't be charged anything extra don't worry, just sign." They even forced my son to sign it, even though he is not part of the lease. As someone who is above the age of 60, this company shouldn't be using underhanded tactics to squeeze a few extra thousand dollars out of a struggling man who is working hard to pay his bills and has no retirement plans. The level of rudeness and verbal abuse I received from this leasing office is uncalled for and to add insult to injury they are using my old age to trick me to financially hurt myself for their benefit.

      Business Response

      Date: 08/23/2023

      Dear *******

      We are in response to the complaint filed by *******************************, ID of ********.  We disagree with ****************** and his false statements.  Please see attached notice that was delivered to his residence reminding him that his lease is to expire on September 3rd, 2023, explaining that we had not heard from him regarding his decision if he was going to renew his lease. Pursuant to his lease in paragraph 3, ****************** is required to provide management with 60 days' notice prior to his lease expiration; regretfully he did not provide as such and is liable for terms set forth in accordance with his lease obligations.  We would be more than happy to arrange a payment plan with ****************** to fulfill his lease obligations.  Please advise ****************** to reach out to the management team at Atantico Palm Aire if he is interested in doing so.

      Thank you.

      Warm regards,

      FCI Residential

       

      cc: resident file

       

       

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlantico at Alton in ****************** Has allowed Drug use on property for over 2 + years. It has effected our comfort and our health as well as many others in the community. Management *************************, Supervisor of management *********************** and ********************* President of FCI has been notified over and over and over again, given evidence and my daughter and I were completely ignored and actually made to feel completely uncomfortable, talked down to, and every excuse was made by **** horrible property Manager which has put my daughter and I under tremendous stress. Even after a petition was signed to have the issue addressed immediately because it has been going on for way too long. The Residents still occupy the residents and have continued to use drugs and my daughter and I are being forced to feel like we have to leave because the issue was never addressed for 2 or more years. We are completely heartbroken by the neglect of the community. The purpose of ******************* is to keep residents safe and when a property cant function as a healthy property it then becomes a liability and a danger. This property is in high neglect of its residents after given so many chances to cure the issue for resident safety. Extremely neglectful community. Its cares more about the appearance of the community then the internal serious issues and challenges that must be corrected to keep its residents safe especially children.

      Business Response

      Date: 12/29/2022

      Management takes the necessary steps to address issues in which the behavior of a resident or its guests violates the lease agreement. All actions taken by management are based on the Landlord Tenant statutes of the ****************.
      The management team at FCI Residential addresses all issues at the community, however, we do not discuss items being addressed to one resident with another. That would be a violation of privacy.
      At this time, medical marijuana is legal in the ****************. If a person has a prescription from a MD for medical marijuana, they are legally permitted to use it. I am not aware of any police reports filed regarding fear for anyones safety or Atlantico at Alton being a dangerous place to live. Customers have given the community a 4.6 ****** rating.

      Customer Answer

      Date: 12/29/2022

       
      Complaint: 18602068

      I am rejecting this response because:

       

      Every excuse has been made by management for 2 years. As seen in the response they are still not taking any responsibility even with 8 people signing a petition for disturbance of peace from marijuana toxins.

      No one cares about legalization of marijuana- horrible response. Smoking in a community and causing a disturbance to more than 1 children and 8 families. 

      Keep the excuses coming. 

      Also, police were notified and you were a notified it was your job to fix it to keep peace and safety in the neighborhood. 

       



      Sincerely,

      ***********************

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.