Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After being told numerous times this company continues to keep calling me even though my number is on the do not call list.
Business Response
Date: 07/30/2025
To Whom It May Concern,
We are writing in response to a recent complaint filed against our company regarding an alleged unsolicited phone call. After reviewing our records, we can confirm that we contacted the individual only once, on July 30th, and this was our first and only attempt to reach out.
The phone number in question is publicly listed as a business contact on ******. As per *** guidelines, business telephone numbers are not eligible for inclusion on the National Do Not Call Registry, which is intended strictly for residential and personal mobile numbers. Therefore, this complaint is based on a false premise.
We believe the complaint is not only inaccurate but also misrepresents the situation. We respectfully request that the BBB review this matter and remove the complaint from our record, as it does not reflect any violation of policy or regulations.
Thank you for your attention to this matter. Please dont hesitate to contact us if additional documentation is needed.
Sincerely,
******* *****
Product AdvanceBusiness Response
Date: 08/01/2025
We are writing in response to a recent complaint filed against our company regarding an alleged unsolicited phone call. After reviewing our records, we can confirm that we contacted the individual only once, on July 30th, and this was our first and only attempt to reach out.
The phone number in question is publicly listed as a business contact on ******. As per *** guidelines, business telephone numbers are not eligible for inclusion on the National Do Not Call Registry, which is intended strictly for residential and personal mobile numbers. Therefore, this complaint is based on a false premise.
We believe the complaint is not only inaccurate but also misrepresents the situation. We respectfully request that the BBB review this matter and remove the complaint from our record, as it does not reflect any violation of policy or regulations.
Thank you for your attention to this matter. Please dont hesitate to contact us if additional documentation is needed.Customer Answer
Date: 08/13/2025
Complaint: 23675622
I am rejecting this response because:
Sincerely,
***** ****Customer Answer
Date: 08/13/2025
Not only have they kept calling on the same day I asked not to be contacted they started sending text messages. I'M NOT INTERESTED. DON'T CALL ANYMORE! I would not buy anything from this company. This is my personal cell phone. Leave me the f*** alone. That's the simple fix to this. No texting me eitherBusiness Response
Date: 08/13/2025
Tell us why here...Tell us why here...To Whom It May Concern,
We are writing in response to a recent complaint filed against our company regarding an alleged unsolicited phone call. After reviewing our records, we can confirm that we contacted the individual only once, on July 30th, and this was our first and only attempt to reach out.
The phone number in question is publicly listed as a business contact on ******. As per *** guidelines, business telephone numbers are not eligible for inclusion on the National Do Not Call Registry, which is intended strictly for residential and personal mobile numbers. Therefore, this complaint is based on a false premise. You can find the photo of the ****** business listing attached.
We believe the complaint is not only inaccurate but also misrepresents the situation. We respectfully request that the BBB review this matter and remove the complaint from our record, as it does not reflect any violation of policy or regulations.
Thank you for your attention to this matter. Please dont hesitate to contact us if additional documentation is needed.
Sincerely,
Product AdvanceCustomer Answer
Date: 08/13/2025
Complaint: 23675622
I am rejecting this response because:Not only have they kept calling on the same day I asked not to be contacted they started sending text messages. I'M NOT INTERESTED. DON'T CALL ANYMORE! I would not buy anything from this company. This is my personal cell phone. Leave me the f*** alone. That's the simple fix to this. No texting me either
Sincerely,
***** ****Business Response
Date: 08/14/2025
This is in regard to BBB Complaint ID ********, filed on July 30, 2025.
To clarify, our team placed one call to the phone number publicly listed for your business on ******. After a brief conversation, the call ended. You then filed a complaint based on one call.We then sent a follow-up message confirming the number was obtained from your ****** listing and stating that we would not contact you again.
The call was made to a publicly listed business phone number, and no additional outreach has occurred since. Given these facts, we believe this complaint may be based on a misunderstanding.
We respect your preference not to be contacted and have ensured your number will not be dialed again. We consider the matter closed on our side.
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