Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: Inloher Corp d/b/a ******************* (broker)Transaction: Copart Lot ******** 2017 Chevrolet Silverado 1500 VIN ***************** sale date 07/21/2025 Summary: Before bidding I purchased the ******** report sold through *******************. The report stated ***************** History No Records Reported. After winning, I purchased Carfax, which shows four accidents (06/26/2017, 01/25/2023, 12/19/2023, 04/02/2025). I relied on the broker-supplied report; the listing was therefore materially inaccurate.Issue: Inloher refuses to void without penalty and demands $1,620 (cancellation $500 + relist $1,120). I have not paid the vehicle.Steps taken: I notified Inloher with documentation; ****** *************** directed me to resolve with the broker. Inloher stands by the fees, citing general VIN-report disclaimers and inspect before bidding language.Why this is unfair: The broker sold the history report as part of the listing workflow. A statement of no accidents where accidents exist is a material misrepresentation. Boiler-plate disclaimers dont excuse this.Resolution requested: (1) Void the sale of Lot ********; (2) Waive all fees (cancellation, relist, storage, late payment); (3) Release or retain my deposit at my option; and (4) confirm in writing so I can continue doing business with SalvageReseller.Attachments: (a) ClearVin PDF (from SalvageReseller), (b) Carfax PDF, (c) e-mail thread with broker, (d) Copart *************** reply.

  Customer Answer

  Date: 07/28/2025

  Hi,
  
  I received the attached email from customer support.
  I believe your report helped me resolve the situation. 
  
  Thank you,

  Deli
  
  

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: March ******* .I made a bid $2500 that was rejected by the seller . Then Allowed the bidder to change his mind and accept the bid . The broker ************ forced me to pay or $900 fine. Then on April 04 , 2025 . The 1993 spartan was stored at an offsite location and brought to ****** site . It was water damage and full of black mold . The ** was not Drive and Runs condition. The front end wheels was completely on on the ground not drivable and severely broken front windows. Yet the original pictures and descriptions said it run and drive . Nothing about water flood damage and black mold . The original picture showed a good looking **. Without flooding and mold and said it drive and runs. But when I got there it did not drive and run . I do not have possession of the title no the ** .

  Business Response

  Date: 05/12/2025

  Thank you for giving us the chance to respond to this complaint.
  
  The customer placed a bid of $2,500 on March 25, 2025. The seller made a counter-offer of $3,200, which the customer did not accept. However, as per ******'s system and policies, the seller still had the option to accept the original $2,500 offer within a certain time frame, which is exactly what happened.
  
  A few days later, the customer contacted us about the vehicles condition. He claimed there was water damage, mold, and that the ** didnt match the description. We reviewed the listing, and while the windshield damage was visible (though not clearly), there was no indication of flood damage or mold at the time of sale. Even so, we escalated his case to Copart, and after following up, ****** agreed to buy the ** back something that doesnt happen often.
  
  Once ****** confirmed the buyback and received the title, we processed the customers refund by wire transfer, as he requested. See attached. He agreed to cover the wire fee, and we followed through exactly as promised. We also refunded his security deposit after the ** was removed from the yard.
  
  This issue was resolved directly with the customer and this matter should be considered closed.
  
  Let me know if you have any questions.
  
  Thank you,
  Inloher Corp / *******************

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Inloher Corp., located in *******, regarding their failure to provide the insurance appraisal report for a vehicle I purchased through their platform.Details of the transaction:Vehicle: 2020 **** EcoSport SES Claim Number: ********** Purchase Date: November 19, 2024 Company: Inloher Corp. (via *******************)Since the date of purchase, I have repeatedly requested the complete insurance appraisal report for the vehicle. The company informed me that they forwarded what they received from Copart but have not provided a complete report or a formal letter confirming that no further documentation is available.This lack of transparency is a concern. Under Florida Statutes ******* and the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), sellers must not omit material facts that affect the value or usability of a product. The appraisal report is essential for post-sale valuation and legal use of the vehicle, and withholding or failing to provide it is both negligent and harmful.The ongoing delay has caused me financial hardship, and I am simply requesting that Inloher Corp. either:Provide the full insurance appraisal report,or Issue a formal written rejection letter stating that no further documentation exists.I respectfully ask for BBBs assistance in resolving this issue promptly.Sincerely,Teresiah

  Business Response

  Date: 04/02/2025

  To whom it may concern,
  
  Thank you for the opportunity to respond to Ms. ********* complaint.
  
  We understand her request for an insurance appraisal report (also referred to as a total loss letter) for the 2020 **** EcoSport she purchased through our platform *******************. However, we would like to clarify that Inloher Corp. operates as a licensed broker for ******, the auction platform through which this vehicle was listed. All documents associated with the vehicle are provided to us by ******, who in turn receives them from the sellerin this case, the insurance company (****).
  On April 1, 2025, our support team spoke directly with Ms. ******** and explained that Copart contacted the seller regarding her request. The insurance company did not provide a total loss letter, and ****** confirmed that they are not obligated to issue or obtain this type of document for buyers. Therefore, there is no additional documentation available beyond what was already sent to the customer.
  
  As promised yesterday, we are issuing a formal rejection letter to Ms. ******** confirming that no further documentation exists or is available for this vehicle. That letter is being sent promptly.
  
  We remain available to assist Ms. ******** with any further questions or needs related to her purchase.
  
  Sincerely,
  
  Inloher Corp.
  ***********************

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/18/2025: After inspection of the vehicle, pulling two VIN reports, and bidding on the vehicle, paying for the vehicle, and having it towed to my location, I found out that the title was not a clean Florida title. It was a salvaged/total loss title. I called my insurance company to get this car insured and it was then, that I found out it was totaled out on 1/25/25. After making Inloher aware, they blamed Copart and said that they wouldn't be able to resolve anything for me with them. And IF Copart took back the car, all of the loss is on my end. This car was listed as a "Clean FL title w/ normal wear and tear." They sold this car under false pretenses, signed a legal document (Florida title) stating such, and are refusing to return the money that I incurred from their negligence. Thier error has cost me over $440 in towing, maintenance and mechanical fees, 1 months' time, plus interest, on top of the $3590.92 that I originally paid for this car. Then they wanted me to pay for the towing back to their yard! Aghast, I refused, and they said that they would tow the car back to the *** yard for me but would not admit fault or pay for damages incurred. Then alluded that this was my fault because they don't take returns, and all of their cars are sold "As Is." Which I would be 100% okay with, IF they didn't lie/omit the true condition of the vehicle in the first place. I had called and spoken with one of their employees about how to purchase a trade-in, running vehicle and not a salvaged or total loss car. Their employee had guided me through the steps, and I followed all of their processes. However, once one of their process's breaks, they deny any culpability. Their contract is only written to benefit themselves and leaves no accountability for their internal fraudulent, delinquent, illegitimate practices or provide any consumer protections.

  Customer Answer

  Date: 03/11/2025

  
  
  Mon 3/10/2025 11:48 AM
  
  Good morning, ******
  
  
  I hope you had a lovely weekend. Since you have broken your part of the referenced agreement below, the terms of your contract are no longer relevant. As such, the contract has now been invalidated. I am in the process of retaining council. My attorneys will be reaching out to shortly.
  
  
  All the best,
  Stef

   

  From: Info ******************* <*******************************************>
  Sent: Monday, March 10, 2025 9:16 AM
  To: ******** ******* <**************************************************>
  Subject: Re: Additional information requested
  
  Hello, 
  
  
  Thank you for your email. We apologize but unfortunately, ****** will not reimburse costs that were made outside of the purchase. We tried very hard on our end to reach some sort of agreement with ****** and they denied any adjustments. Copart will pick up the vehicle at your location instead of you dropping it off at the ********************.  Please confirm the address where the vehicle is located and the availability ready for pick-up.
  
  Before placing any bid, please inspect the vehicle. Please remember that all the vehicles are   auctioned by Copart and not by us. ALL VEHICLES ARE SOLD AS AS IS WHERE IS ALL OFFERS ARE BINDING AND ALL SALES ARE FINAL.
  
  
  Best Regards,
  
  
  Sandra 
  Customer Service Supervisor
  Phone: ************ (No text)
  ***********************
  
  
  
  
  
  
  From: ******** ******* <**************************************************>
  Sent: Friday, March 7, 2025 8:46 PM
  To: Info ******************* <*******************************************>
  Subject: Re: Additional information requested
  
  Hi,
  
  
  Do you think that I should pay for these charges? What would you like me to do? 
  
  
  All the best,
  Stef
  
  
  
  
  From: Info ******************* <*******************************************>
  Sent: Friday, March 7, 2025 11:38 AM
  To: ******** ******* <**************************************************>
  Subject: RE: Additional information requested
  
  Good morning,
  
  Unfortunately, Copart will not reimburse costs that were made outside of the purchase. We sincerely apologize for the inconvenience; weve tried very hard on our end to reach some sort of agreement with Copart.
  
  We did request for Copart to pick up the vehicle at your location instead of you dropping it off at the ********************.  Please confirm the address where the vehicle is located and the availability ready for pick-up.
  
  Best regards
  
  Lauren
  Customer Service.
  **********************
  Phone: ************ 
  ***********************
  
  
  
  From: ******** ******* <**************************************************>
  Sent: Thursday, March 6, 2025 2:09 PM
  To: Info ******************* <*******************************************>
  Subject: Re: Additional information requested
  
  Hello,
  
  These are not terms that I am going to agree to. How would you like me to do that?
  
  I have already paid $140 for the original tow, spent $138 on a new car battery, $5 on the vehicle's one day delay in the Copart yard, spent $135 for one hour of my mechanic's labor to look over the car, and $25 for new oil because the oil tank was completely empty. I went out to the yard to look over the car, as recommended prior to the sale. I pulled two different *** reports. I called my local insurance agency to get this car insured... and for some reason this is my problem now?
  
  That is over $440 in expenses, for a car sold under false pretenses, which is illegal. This company is certainly not acting on behalf of fair or legal Florida business practices. Would they like me to start litigation against their company? Would they like me to take this story to our local *** news channel? They are always looking for great investigative stories. I would be willing to wager $10,000 that there are other Floridians with similar experiences with Copart and I could very easily start a class action lawsuit.
  
  Under Florida statue : 319.225; (6)(b): The power of attorney must be on a form issued or authorized by the department, which form must be in compliance with 49 C.F.R. ss. ***** and ******. The department shall not require the signature of the transferor to be notarized on the form; however, in lieu of notarization, the form shall include an affidavit with the following wording: UNDER PENALTY OF PERJURY, I DECLARE THAT I HAVE READ THE FOREGOING DOCUMENT AND THAT THE ***** STATED IN IT ARE TRUE.  
  319.225;
  (8) Upon transfer or reassignment of a used motor vehicle through the services of an auction, the auction shall complete the information in the space provided for by subsection (7). Any person who fails to complete the information as required by this subsection is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083. The department shall not issue a certificate of title unless this subsection has been complied with.
  
  All the best,
  Stef
  
  
  From: Info ******************* <*******************************************>
  Sent: Thursday, March 6, 2025 10:20 AM
  To: ******** ******* <**************************************************>
  Subject: RE: Additional information requested
  
  Good morning Ms. ********************** view Coparts reply below:
  
  
  Good afternoon, 
  
  Thank you for your message. I understand your concern, and I do apologize for the inconvenience.  If the member no longer wishes to keep the unit, they may return it along with the title to the West Palm Beach Copart at their own expense, and we would be happy to purchase the vehicle back as a one-time courtesy.
  I sincerely apologize for any frustration this may cause. If you have any further questions, please don't hesitate to reach out.
  
  Thank you,
  
  Copart
  
  
  
  
  Thankfully they agreed to reverse the sale.
  Once the vehicle is delivered to the yard, a representative will inspect the vehicle to ensure the condition has not changed.
  They request the vehicle to be delivered to the Copart yard in the *************** location down below:
  
  Physical address:
  **********************
  *****************************;33411 3823
  
  We currently have the title here at our office in ************* so we will be mailing the title back to the yard as soon as possible.
  Please let us know when you will be dropping the vehicle off at the location, so we can then communicate with Copart.
  If you have any further questions or if you require assistance, please do not hesitate to contact us back, thank you!
  
  Best regards
  
  Lauren
  Customer Service.
  **********************
  Phone: ************ 
  ***********************
  
  
  
  
  From: Info *******************
  Sent: Tuesday, March 4, 2025 1:47 PM
  To: ******** ******* <**************************************************>
  Subject: RE: Additional information requested
  
  Hello,
  
  Thank you for confirming! I will be relaying this information to Copart.
  
  Our sincerest apologies for this inconvenience. We will be sure to communicate with you as soon as possible once we receive an update.
  
  Best regards
  
  Lauren
  Customer Service.
  **********************
  Phone: ************  
  ***********************
  
  
  
  
  From: ******** ******* <**************************************************>
  Sent: Tuesday, March 4, 2025 1:12 PM
  To: Info ******************* <*******************************************>
  Subject: Re: Additional information requested
  
  Thank you for the update. I would like to return this car. As I was told it was a clean title, I purchased it as such. I don't want to rebuild the car. My insurance company won't insure it, and it is worthless to me now
  
  
  All the best,
  Stef
  
  
  From: Info ******************* <*******************************************>
  Sent: Monday, March 3, 2025 10:45 AM
  To: ******** ******* <**************************************************>
  Subject: RE: Additional information requested
  
  Good morning,
  
  These cases are rare but do happen, it can be an issue that comes from Copart, the seller or even the insurance company. Thankfully we received an update this morning from Copart, please view below:
  
  
  Hello,
  
  So, it looks like State Farm didn't process this claim correctly. They we're supposed to retrieved the title from the owner to have it transfer title under their name as a "Salvage Rebuildable". From there owner would have to get transfer back into their name as *************** Title. 
  
  Since any of that didn't happen. And it's not showing on any Florida record or AutoCheck. What we can do is have the member send us back the title. So, we can apply for the correct title. Which will be a Salvage Rebuildable under "**************" name. Please advise if that's something you would like to proceed with. 
  
  Thank you, 
  
  
  
  
  
  They provided us the choice to mail the title back so that they may update it to the correct title code.
  We are able to assist you in the matter of disputing this discrepancy so Copart may provide a refund for the vehicle, but please do note IF Copart processes a reversal they will not reimburse for the transportation & other costs. We do apologize for the inconvenience.
  
  Please let us know how you would like to proceed Ms. ********* thank you!
  
  Kindest regards
  
  Lauren
  Customer Service.
  **********************
  Phone: ************  
  ***********************
  
  
  
  
  From: ******** ******* <**************************************************>
  Sent: Monday, March 3, 2025 6:46 AM
  To: Info ******************* <*******************************************>
  Subject: Re: Additional information requested
  
  Good morning darling,
  
  Thank you for your update. Clearly, this has not been the ideal experience for either of us. Have you ever heard of anything like this happening before? Do you think that the owner could have lied and sold his car after he received the cash payment from State Farm? Or is it more likely that the salvage yard, where his car was towed to, resold his car under false pretenses?
  
  
  All the best,
  Stef
  
  
  From: Info ******************* <*******************************************>
  Sent: Friday, February 28, 2025 4:14 PM
  To: ************************************************** <**************************************************>
  Subject: RE: Additional information requested
  
  Good afternoon *********
  
  The GM at the yard is not there at the moment so weve communicated with the assistant manager, and as of yet still no response.
  
  Were pushing to hear an update on this issue, hopefully they respond by Monday.
  
  Again, we truly appreciate your patience.
  
  
  Lauren
  Customer Service.
  **********************
  Phone: ************  
  ***********************
  
  
  
  From: ************************************************** <**************************************************>
  Sent: Thursday, February 27, 2025 7:19 PM
  To: Info ******************* <*******************************************>
  Subject: RE: Additional information requested
  
  Hi ******,
  
  Have you heard anything back from Copart or State Farm?
  
  Many thanks,
  Stef
  
  From: ************************************************** <**************************************************>
  Sent: Wednesday, February 26, 2025 4:06 PM
  To: 'Info *******************' <*******************************************>
  Subject: RE: Additional information requested
  
  Hello darling!
  
  Absolutely! So, I pulled the *** off GoodCar, which is another Car Fax type of website. I also pulled on this morning (or last night through your website). It shows only minor damage to the front end on *******, and major damages on your site, but neither showed a total loss or salvage. Which is why I purchased it in good faith.
  
  However, here is the ******* called ********** who is my insurance provider and happens to be this other drivers insurance provider to see if I can insure it. State Farm wont insure this car because its been deemed a total loss/salvaged vehicle. Policy number J65 1383-D07-594. They paid ***** ****** (the previous owner) out on this vehicle because of the broken axle and bent frame. The estimated damages to the car were more $ that it is worth to fix it. Estimated cost to repair the car is between $6-$7,000.
  
  Please call State Farm or the Florida DMV to confirm. State Farms number is ************. When you get this title back from the state, it will show up as a total loss/salvage vehicle. I am not sure why its not showing that on your end, but I have confirmed it on my end.
  
  Let me know if you need anything else.
  
  All the best,
  Stef
  
  From: Info ******************* <*******************************************>
  Sent: Wednesday, February 26, 2025 10:20 AM
  To: **************************************************
  Subject: Additional information requested
  
  Good morning!
  
  I have received an email back from the assistant general manager at the Copart location. They reviewed the information in their system and there is no notice that the vehicle is salvage, and they would like us to verify that there was some sort of confirmation that the vehicle is a salvage title.
  
  While I was browsing your account yesterday, I had noticed that the *** report you had made was for another vehicle, not for the vehicle that you had purchased. Please view below:
  
  
  Ive also attached an image on this email of the title that ****** will be sending us, which shows a clean title.
  
  Ms. ******* is there any way you may provide us a confirmation that State farm had told you that the vehicle was a salvage title- total loss, so that we may provide it to Copart. They are requesting additional information from us at the moment.
  
  Please let us know at your earliest convenience, thank you!
  
  Best regards
  
  Lauren
  Customer Service.
  **********************
  Phone: ************ 
  ***********************
  

  
  

  Business Response

  Date: 03/13/2025

  Dear BBB Representative,
  
  We would like to clarify the situation regarding this complaint. ******* Reseller is an authorized broker that provides access to Copart auto auctions, and all vehicle listings, descriptions, and titles are provided directly by ******. We do not own, inspect, or have the ability to modify vehicle details in any way.
  
  As soon as the customer informed us about the title issue, we immediately reached out to ****** to request a resolution. Typically, once a vehicle has been picked up from a Copart yard, they decline any responsibility. However, due to our continuous efforts, Copart made an exception and agreed to take the vehicle back, and issue a refund.
  
  ****** has also agreed to cover the transportation costs to return the vehicle to their facility. Additionally, as a courtesy, we are refunding the $440 the customer stated they spent on transportation and mechanical expenses.
  
  The claim that ******* Reseller engaged in fraudulent or deceptive practices is completely false. We understand that she had a bad experience due to a very rare Copart listing error but unfortunately we do not control the accuracy of the vehicle listings. We worked diligently to assist the customer in resolving the issue and hope that she is satisfied with the resolution.
  
  Best regards,
  Salvage Reseller Support Team

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23049112
  
  I am rejecting this response because: It took me over a month to get any resolution. On top of that, as of last Friday, Inloher/******************* had planned on just putting the ****** in my name and letting it be my problem.

   

  From: Info ******************* <*******************************************>
  Sent: Friday, March 21, 2025 12:14 PM
  To: ******** ******* <**************************************************>
  Subject: RE: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Hello,
  
  We have not given up, we already informed you multiple times how this could be processed. We are still waiting for you to confirm the vehicle is available for pickup, but you are not agreeing to the terms of the refund. Therefore, we would have to transfer the title in your name and you will have to keep the vehicle and once in your name, you can choose to do whichever fits your needs.
  
  We apologize, but regarding the *** you have provided, we do not show any information on it on our website nor Coparts. And unfortunately, if we were not the ones bidding on it when it sold, we do not have any information on how much it was for.
  
  Regards,
  
  Inloher Corp.? Customer Service
  
  Please visit the how to buy page of the website and the **** to learn how the process works.  Contact us with further questions. 
  
  Before placing any bid, please inspect the vehicle. Please remember that all the vehicles are auctioned by Copart and not by us. ALL VEHICLES ARE SOLD AS AS IS WHERE IS ALL OFFERS ARE BINDING AND ALL SALES ARE FINAL
  
  ***********************
  eMail: *******************************************
  
  
  JOIN US!
  
  This electronic mail message and any attached files contain information intended for the exclusive use of the individual or entity to whom it is addressed. This message and any attached files may contain information that is proprietary, privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any viewing, copying, disclosure or distribution of this information may be subject to legal restriction or sanction. Please notify the sender, by electronic mail or telephone, of any unintended recipients and delete the original message and attached files without making any copies.
  
  From: ******** *******
  Sent: Friday, March 21, 2025 11:42 AM
  To: Info ******************* <*******************************************>
  Subject: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Hello,
  
  Have you given up on solving this amicably? 
  
  I am attaching pictures of the vehicle. It had to be towed again because it was scheduled to be impounded from my mechanic's lot. The total for 3 towing's, mechanic fees, vehicle maintenance, etc. is now up to $614.08
  
  I was trying to come up with a creative way to work together in order for me to release this vehicle without receiving a full refund prior to the removal. The only thing that I could think of was if you had information on ***# ***************** that could be useful to me. 
  
  I am going to go look at this car and potentially purchase it. However, my experience with ****** and auctions has, understandably, left a horrible taste in my mouth. Would you be willing to share with me what price this ****** was sold for at auction in Nov 2024? That would give me a leg up on negotiations with the dealer and in turn, I would be willing to make concessions for you to return this ****** to Copart's lot.
  
  
  All the best,
  Stef
  
  From: ******** ******* <**************************************************>
  Sent: Tuesday, March 18, 2025 12:45 PM
  To: Info ******************* <*******************************************>
  Subject: Re: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Hello *******,
  
  Please try and put yourself in my shoes. I am only asking you to extend the same terms and conditions that you made me abide by. Do you think those terms are unreasonable? 
  
  
  All the best,
  Stef
  
  From: Info ******************* <*******************************************>
  Sent: Tuesday, March 18, 2025 9:13 AM
  To: ******** ******* <**************************************************>
  Subject: RE: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Good morning,
  
  We need you to understand that there is a policy and procedure to follow with Copart. They WILL NOT refund us what we paid to them for the vehicle until they have it in their possession. All the email correspondence we have been having with you and them guarantees that you will be refunded, once they refund us. But in order for us to continue the process, we need you to agree to release the vehicle when they go pick it up. They are ready to do so, we are just waiting on your confirmation. We are not in the business of keeping your money, we have already agreed to refund you, which you have in writing. We will do so once the process is completed. Your prompt cooperation and response is greatly appreciated.
  
  Thank you in advance.
  
  Regards,
  
  Inloher Corp.? Office Manager
  
  Please visit the how to buy page of the website and the **** to learn how the process works.  Contact us with further questions. 
  
  Before placing any bid, please inspect the vehicle. Please remember that all the vehicles are auctioned by Copart and not by us. ALL VEHICLES ARE SOLD AS AS IS WHERE IS ALL OFFERS ARE BINDING AND ALL SALES ARE FINAL
  
  ***********************
  eMail: *******************************************
  
  
  JOIN US!
  
  This electronic mail message and any attached files contain information intended for the exclusive use of the individual or entity to whom it is addressed. This message and any attached files may contain information that is proprietary, privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any viewing, copying, disclosure or distribution of this information may be subject to legal restriction or sanction. Please notify the sender, by electronic mail or telephone, of any unintended recipients and delete the original message and attached files without making any copies.
  
  From: ******** *******
  Sent: Monday, March 17, 2025 9:56 PM
  To: Info ******************* <*******************************************>
  Subject: Re: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Hello Ms. ****************** you telling me that Inloher Corp has spent my money? Or that it's missing from their account? The $3600 that I deposited in their bank account last month is gone? Or would you like me to believe that a company with 5+ employees, that's been in business for over 21 years, running 6 websites, does not have $4000 in their checking account? 
  
  Or that the *************** account # ************, that I deposited cash into on 2/20/25, doesn't belong to Inloher Corp? What type of GAAP accouting procedures does Inloher use? I also, run a small business in *******. If a customer had direct deposited money into my company's corporate bank a month ago, I would still be legally liable to issue a refund from a fraudulent sale. You don't think that is a reasonable request?  
  
  My mechanic has asked me to remove this vehicle out of his shop by tomorrow because it's been sitting there for almost a month. His landlord has stickered the car to be towed away because he says that it's an eye sore. Which means that I will be forced to pay for another tow, to get it back to my house.
  
  If you don't think that your company will be able to settle this amicably, then I guess we have come to an impasse. I don't mind waiting and dragging this out in front of the FL legal system. If I must force Inloher Corp. & Copart to open up their books, take accountability and start a class action, then so be it. 
  
  
  All the best,
  Stef
  
  From: Info ******************* <*******************************************>
  Sent: Monday, March 17, 2025 4:41 PM
  To: ******** ******* <**************************************************>
  Subject: RE: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Hello Ms. *********************** understand because of Coparts terms we are restricted from offering you a solution that you want met. We have been trying hard on our end to come into an agreement with you, and we still can. There is a long trail of emails that provides proof showing that this transaction will be met via Copart and us and then within us and you.
  
  We cannot refund you money that is not available, without Copart clearing the reversal we would not be able to issue you a refund because the credits will not appear in our account.
  
  In the case that the vehicle is not picked-up, and is still within your possession, we can process the title and mail it out to you. However, we want to offer you a resolution to this matter. We understand your mistrust because of Coparts discrepancy but we, as your brokers, can guarantee you that this can be resolved if you proceed with releasing the vehicle once ****** is there for pick-up. You can take this email trail as evidence that once the process is completed you will receive a refund of $4,035.92 into your BOA account of:
  ******** Isaksen 
  Routing Number: *********
  Account Number: **********
  
  Best regards
  
  ******
  Customer Service.
  **********************
  Phone: ************ 
  ***********************
  
  
  
  From: ******** ******* <**************************************************>
  Sent: Monday, March 17, 2025 3:27 PM
  To: Info ******************* <*******************************************>
  Subject: Re: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Thank you for all of your help ******. I really appreciate you trying. If I am hearing you correctly it seems like your company doesn't feel like my terms, though exactly same ones as theirs, aren't justified. How am I supposed to accept that?
  
  This isn't going to work for me. I'm not comfortable with trusting any agreements that aren't equal and fair to both parties. You can understand my trepidations. They are welcome to view the vehicle prior to removal, but I can't release it without full payment. I feel misled after the violation of the original sale agreement, and I have no trust in your company.  
  
  I wish you the best,
  Stef
  
  
  
  From: Info ******************* <*******************************************>
  Sent: Monday, March 17, 2025 2:37 PM
  To: ******** ******* <**************************************************>
  Subject: RE: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Good afternoon,
  
  Thank you for your swift reply! As per our previous conversation, you had requested that we send you a direct deposit into your account instead of issuing a check. I advised with upper management and they have agreed to do a direct deposit into your *************** account, however we cannot refund the money until the vehicle has been picked up and process is complete.
  
  Once a reversal is complete Copart will issue the credits back into our account, in which we will then credit back to you, it is a process and that is why we cannot deposit the funds beforehand or within the moment.
  
  Copart will arrive at the location and inspect the vehicle to ensure that the condition remains the same, if applicable they will then transport it out of the facility to their yard. Once we are notified that reversal is complete then we will proceed in our end with depositing the credits, total of $4,035.92 into your BOA account. We cannot agree to your terms regarding liability because ****** will not take the vehicle back if it is in different condition then when it left the yard.
  
  Please confirm the address of : A-1 Quality Automotive, *******************************************************************************
  So that we may relay this information As soon as possible, thank you.
  
  Best regards
  
  Lauren
  Customer Service.
  **********************
  Phone: ************ 
  ***********************
  
  
  
  
  
  From: ******** ******* <**************************************************>
  Sent: Monday, March 17, 2025 12:15 PM
  To: Info ******************* <*******************************************>
  Subject: Re: Update on the 2014 SUBARU FORESTER 2.5I PREMIUM
  
  Hi darling, 
  
  Thank you for your email. My apologies for not replying sooner. I have been advised by council that I will need confirmation of the following before I agree to release the vehicle. 
  1) all of the funds have been transferred back into my bank account before or at the time of pick up of vehicle from my mechanic's shop. 
  2) proof of a wire transfer or direct deposit payment that has been made to: 
  ********************;
  ******** Isaksen 
  Routing Number: *********
  Account Number: **********
  ** an email confirming that I will be receiving a total of $4035.92 
  4) confirmation that once the vehicle has been removed from my mechanics possession, I am no longer liable for any damages to the vehicle and it is being released in "as is" condition
  
  You are welcome to inspect the vehicle before you remove it at: A-1 Quality Automotive, *******************************************************************************. I will let them release it to you whenever you're ready.
  
  There hasn't been any damage to the vehicle since it was released to me. But in case the wheels falls off or the axle snaps as it's being towed out...I take no responsibility for it. The same terms and conditions that applied to me now apply to you. Essentially, your agreement but in reverse.
  
  
  All the best, 
  Stef
  
  On Thu, Mar 13, 2025, 2:14 PM Info ******************* <*******************************************> wrote:
  Good afternoon ******************************** will not offer a solution in regards to your request for reimbursement of extra costs, we Inloher Corp will issue you a refund for those costs of $445.
  
  We have already sent the title back to Copart and they have confirmed it was received. They are offering to pick up the vehicle at your location, we will send them the address for pick-up once we receive confirmation from you. Please confirm the address where the vehicle is located and the availability ready for pick-up.
  
  Once Copart issues the credits for refund, we will place it in your account. We will need you to confirm your mailing address so we may issue you a check for the reversal and the additional expenses.
  
  We understand this situation was far from easy and we truly appreciate your patience in this matter.
  
  Best regards,
  
  Lauren
  Customer Service.
  **********************
  Phone: ************ 
  ***********************
  
  
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/02/2025

  Hi this complaint has been resolved.
  
  Customer received a full refund and the vehicle was sent back to Copart.
  
  Here is the last email we received from her:
  
  Hello Inloher team, 
  I appreciate your email confirmation, and I wanted to extend my thanks to you all. After spending weeks doing legal research, collecting testimonies from other local and national Copart consignment brokers, contacting the previous owner of this (2014 Subaru Forester) vehicle, speaking with State Farm Insurance, watching videos online (for ex: *******************************************), and working with ***** & ******* (**********, **), ********* & Associates (***, **), I realized that you are all just as much of a victim in this Ponzi scheme, as I was. 
  I want you to know that I didn't fully realize the position that they had you in and I am sorry for the headaches you endured too. ***** Lovells (**********, DC- Top 3 Consumer Fraud/Protection (Class Action) Litigation firms in the world) has agreed to opening up a class action investigation against ****** and I am the one leading the charge. It takes a ***** to beat a Goliath.
  I hope that sometime soon, I will also be able to get justice for you as well. Who knows, maybe one day you will join me as a plaintiff. It might behoove you to switch to *** Auction platform in the future. Their fees are equal to ******, but their business practices are far superior. I'm sorry that we had to meet under these circumstances, but in the end, I really believe that our paths were meant to cross.
   All the best,
  Stef

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of Complaint: Vehicle Purchase: On October 31, 2024, I purchased a **** Escape at the Copart auction through Inloher (Salvage Reseller). The total paid price initially was $7,237.00 USD (Auction Price $5500 + Broker Fees).Title Delay: As of today, January 17, 2025, I have not yet received the vehicle title. Despite multiple inquiries, I have received only vague assurances that the title will be available "in a few more weeks." Inloher has not proactively communicated any updates regarding the title status. This lack of transparency regarding the title delivery process is unacceptable.Unfair Fees: Inloher limits acceptable payment methods to Check and EFT. I made my payment via *** on November 1, 2024. However, due to delays within Inloher's banking processes, the payment was not received until November 5, 2024. Inloher subsequently imposed a fine of $50 for this delay, despite the fact that the delay was attributable to their own systems. It is unfair to be penalized for delays outside of my control.Undisclosed Damage: A CarFax report pulled on Jan 2025 reveals new damage to the vehicle that occurred on the same date as the auction ie 31 Oct 2024. Inloher has not provided any explanation or resolution for this issue despite my inquiries. This damage was not shown in the Nov 2024 report. Request for Resolution:1.Immediate issuance of the vehicle title.2.Removal of the unfair fine imposed for the delayed payment.3.Investigation and resolution of the undisclosed vehicle damage.4.Consideration of a full refund and vehicle return as a potential resolution.Conclusion:I am extremely dissatisfied with Inloher's lack of communication, delayed title processing, imposition of unfair fees, and failure to address the undisclosed vehicle damage. This experience has been highly frustrating and has significantly impacted my ability to use the vehicle.

  Business Response

  Date: 02/05/2025

  Dear BBB Representative,
  
  We appreciate the opportunity to respond to Mr. ******* concerns regarding their purchase through *******************. We understand their frustration and would like to clarify the details of the case.
  
  Title Processing Delay While we strive to process all titles as quickly as possible, occasional delays may occur due to factors beyond our control. In this case, the title was mailed to the customer and successfully received on January 28, 2025, as confirmed by the signature of *. *******. We apologize for any inconvenience caused by the delay.
  
  Late Fee Charge The customer was charged a $50 late fee (BY ****** Not US) due to a delay in payment processing. These are Copart rules. However, as a goodwill gesture, we are crediting the $50 back to the customer and he should be receiving a check this week to help resolve the concern.
  
  Vehicle Condition & Undisclosed Damage We would like to clarify that our role as a broker is to facilitate access to Coparts auctions, and we do not inspect or alter vehicle listings. Customers are fully responsible for inspecting vehicles before purchase and again at pickup. If new damages occurred, they likely happened either at the time of pickup or during transport, which is outside of our control. Once a vehicle is removed from the Copart yard and the release agreement is signed by the customer or transporter, ****** no longer assumes responsibility for its condition.
  
  We regret that the customer faced challenges during this process and hope that he is satisfied with the resolution. If there are any further concerns, we remain available to provide assistance.
  
  Best regards,
  
  Customer Support Team
  ******************* | Inloher Corp.
  

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dito *******

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 **** Focus SE (VIN: *****************) from Inloher Corp. through an online auction on October 12, 2024. The vehicle was advertised as being in good condition, but upon receiving it, I discovered several undisclosed issues, including a dead battery and a motor requiring significant repairs. Additionally, the title for the vehicle was not delivered until December 13, 2024, more than 60 days after the purchase, violating Floridas legal requirement of a 30-day title transfer.The sellers failure to disclose critical defects and the excessive title delay have caused significant inconvenience and financial burden. Despite the AS IS sale, I believe Inloher Corp.s actions fall under deceptive trade practices as defined by Florida's Deceptive and Unfair Trade Practices Act (FDUTPA). I have requested a full refund, but my concerns remain unresolved.I am seeking BBBs assistance in resolving this matter with Inloher Corp. by requesting a full refund of the purchase price, including fees.

  Business Response

  Date: 01/31/2025

  As of 01/17/2025, we informed Ms **** that we were going to refund what she paid for the vehicle. Arrangements were made for the vehicle to be picked up and returned to its original location and we are issuing a refund check to the buyer which is being mailed to their address next week.

• Initial Complaint

  Date:07/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THey massively overcharge in fees and make it impossible to back out, false advertising and scamming new users

  Business Response

  Date: 07/18/2024

  Our inventory is not mis advertised nor is misleading. The additional fees and cancellation fees are not in the fine print. They are listed clearly on the how to buy section of our website, terms and conditions and FAQs. All this information is available PRIOR to registering with us and bidding or buying on any vehicle in the auction. If the buyer pays for the vehicle the total balance due, once he pays, removes the vehicle from the auction yard and the purchase is completed, they can request the refund of their security deposit that they placed in their account to have buying/bidding power. However, per the terms and conditions, if the vehicle is not paid or the sale is cancelled for whatever reason, there is a re-listing fee and a cancellation fee that the buyer is responsible for and agreed to pay when they agreed to the terms and conditions at the time of registering.
  See link below to find all this information explained above:
  

  *******************************************
  

  Thank you.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car by auction thru their website on 4/8. Their website says ***** days to receive the car title. They said they received the title from copart on 4/8. Requested update/status starting at 30 days. The response was always to wait 2 more weeks with no specifics except "processed in order they are received"Still no title at 8 weeks after purchase of car Clearly this company does not have the staff and processes in place for their business and customers shameful

  Business Response

  Date: 06/06/2024

  We must transfer all titles for buyers who buy in their same States into our name first in order to reassign and send the title to the buyer. This vehicle was sold with a Colorado clean title, but in the name of an insurance company. In ******* they do not process titles in the name of an insurance company as a clean title unless a letter from the insurance is provided stating that the vehicle was recovered intact. Unfortunately, the only ones who can get that kind of letter is the auction, and it is up to the insurance company to provide one or not. In this case, the insurance company is not providing this letter, and that is why the title processing has been delayed. We tried processing the title here in ******* twice but had no luck. Therefore, at this point, due to the time that has already pass, we are reassigning the title to the buyer and sending it to him today to avoid any more delays.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21800435
  
  I am rejecting this response because:  I received the title via **** late on 6/10/24.   I went to dmv and have attached the rejection letter.  It is unclear why Inloher would send me the title when they knew it needed to be transferred to their name for me to use.  It accomplished nothing but extending the delay.

  They made a comment that they were unable to get the necessary letter from ********************* to transfer the title.  I contacted copart and they seem willing to assist in obtaining the required information from Progressive, however they stated they must receive the request from Inloher.  I will be sending back the title to Inloher today with tracking, which introduces another delay.  While waiting for the title, I can only hope that inloher will use the time to work with copart on the required information to transfer the title to their name to avoid additional delays and will be diligent in finalizing this title after the prolonged delay

   

  Sincerely,
  
  *****************

  Business Response

  Date: 06/14/2024

  We received email correspondence from the buyer stating he will be sending all documents back in order for us to transfer into our name first. We will obtain letter from ********************* and required additional documents to process the title once we receive it from the buyer and will submit it to our DMV right away. Once that is done, we must wait for the title to come back to us in the mail from the State and that takes approximately 7-10 BUSINESS DAYS.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21800435
  
  I am rejecting this response because:

  I appreciate the "intent" stated in the response from Inloher.  However, the response is what they were supposed to be doing during the past 2.5 months ago when they received the title from progressive.  The lack of timely communication via email is what has gotten us to this point.  On a positive note, today they acknowledged in an email that they received the returned title and have the necessary documentation from progressive to submit to the FL DMV.    I would like to keep this complaint open for another 14 days to allow Inloher the time to complete the title exchange with the timeline indicated (7-10d) in their latest response

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I buy a car from them and they messed up the title I cannot use the car anymore due to there mistake. I want a refund they wont refund me. The *** said they filed the title Incorrectly. I tried contacting them they keep pushing me off 2 weeks at a time its been over 4 months now. They wont refund me or actually have the problem solved. Im about to lose my job because I dont have a car or the money to buy another one thanks to them. All they tell me is sorry another 2 weeks. I want it refunded.

  Business Response

  Date: 02/24/2023

  Dear customer,??
  
  Thank you for bringing your concerns to our attention through the BBB complaint process. 
  
  We apologize for any inconvenience or frustration you may have experienced for the delay in receiving the title for your recently purchased vehicle.
  
  ?Unfortunately, several very unlikely to happen events came together and caused this delay.
  
  The purchase was made on Sep 12th 2022, you called us on Oct 19th asking for the status of your title. Thats when we realized that the power of attorney that you were supposed to sent to us was missing and may had gotten lost in the mail.  We asked you to sign the power of attorney again and send it to us via mail. This delayed the process over 4 weeks.
  
  Once we received the signed power of attorney from you, we rapidly sent the documents to the ***.??Unfortunately, the *** returned the paperwork because the power of attorney sent by ****** was too old. This has never been an issue before. ?
  Please understand that the paperwork is sent to the *** via mail and also return to us via mail, which means we do not get notified of any problem until we get the package mailed back to us, and that takes time. 
  
  Once the new power of attorney was received from Copart, the paperwork was sent again to the ***, and it was processed with the SALVAGE dealer license that we have been using to process SALVAGE title vehicles for at least the last 15 years. 
  
  But according to the agent that helped you at the *** when you went to request a vehicle inspection, that is not the dealer license number to be used for when processing salvage titles, and THEY put the stop on the process in order for the correction to be made. 
  
  We provided you a label to send us the documents back at no cost, and explained to you that because the title had to be sent for correction it would take at least another 4 weeks.
  
  We take pride in our work. In over 18 years in business we have sold thousands of vehicles and have very few problems when processing titles.
  
  Unfortunately, there is nothing more we can do at this point. The title has been processed under your name, and it is just a matter of time for the *** to complete the paperwork and for you to receive it.??
  
  We expect that if you havent received the title yet from the ***, you should receive it in the next few days.
  
  ?We understand that the delay in receiving your title may be causing some frustration, and we apologize for any inconvenience this may have caused. However, we would like to assure you that we took the steps to address these issues with the appropriate parties, in a timely manner.
  
  Due to all these foreseen inconveniences, as a courtesy we decided to offer a broker fee refund which you refused.
  
  ?Once again, we apologize for any inconvenience this may have caused and appreciate your business with us. Please do not hesitate to reach out to us if you have any further questions or concerns.