ComplaintsforInloher Corp.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I buy a car from them and they messed up the title I cannot use the car anymore due to there mistake. I want a refund they wont refund me. The *** said they filed the title Incorrectly. I tried contacting them they keep pushing me off 2 weeks at a time its been over 4 months now. They wont refund me or actually have the problem solved. Im about to lose my job because I dont have a car or the money to buy another one thanks to them. All they tell me is sorry another 2 weeks. I want it refunded.

  Business response

  02/24/2023

  Dear customer,??
  
  Thank you for bringing your concerns to our attention through the BBB complaint process. 
  
  We apologize for any inconvenience or frustration you may have experienced for the delay in receiving the title for your recently purchased vehicle.
  
  ?Unfortunately, several very unlikely to happen events came together and caused this delay.
  
  The purchase was made on Sep 12th 2022, you called us on Oct 19th asking for the status of your title. Thats when we realized that the power of attorney that you were supposed to sent to us was missing and may had gotten lost in the mail.  We asked you to sign the power of attorney again and send it to us via mail. This delayed the process over 4 weeks.
  
  Once we received the signed power of attorney from you, we rapidly sent the documents to the ***.??Unfortunately, the *** returned the paperwork because the power of attorney sent by ****** was too old. This has never been an issue before. ?
  Please understand that the paperwork is sent to the *** via mail and also return to us via mail, which means we do not get notified of any problem until we get the package mailed back to us, and that takes time. 
  
  Once the new power of attorney was received from Copart, the paperwork was sent again to the ***, and it was processed with the SALVAGE dealer license that we have been using to process SALVAGE title vehicles for at least the last 15 years. 
  
  But according to the agent that helped you at the *** when you went to request a vehicle inspection, that is not the dealer license number to be used for when processing salvage titles, and THEY put the stop on the process in order for the correction to be made. 
  
  We provided you a label to send us the documents back at no cost, and explained to you that because the title had to be sent for correction it would take at least another 4 weeks.
  
  We take pride in our work. In over 18 years in business we have sold thousands of vehicles and have very few problems when processing titles.
  
  Unfortunately, there is nothing more we can do at this point. The title has been processed under your name, and it is just a matter of time for the *** to complete the paperwork and for you to receive it.??
  
  We expect that if you havent received the title yet from the ***, you should receive it in the next few days.
  
  ?We understand that the delay in receiving your title may be causing some frustration, and we apologize for any inconvenience this may have caused. However, we would like to assure you that we took the steps to address these issues with the appropriate parties, in a timely manner.
  
  Due to all these foreseen inconveniences, as a courtesy we decided to offer a broker fee refund which you refused.
  
  ?Once again, we apologize for any inconvenience this may have caused and appreciate your business with us. Please do not hesitate to reach out to us if you have any further questions or concerns.

• Initial Complaint

  10/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2005 Dodge ram 1500 pickup through inholer corp on 8/19/21. they claimed it ran and drove. I flew to Miami from California and apon getting the vehicle the drive line was bent the rearend was out, the front end was completely shot and i had to abandon the vehicle. The total was ***** for the truck and another ******** for fees. I over paid them and after 15 attempts to contact them by phone, email, and through there site i am now blocked and they will not return my money of ******* My buyer number is XXXXXX the lot number i purchased is XXXXXXXX My member number is XXXXX. its my first time buying at an auction and the whole site is made to get the most money from each vehicle by deception. I was told the vehicle ran and drove and i spent a lot of money to go get the truck. the truck was not worth **** . I sent an email the day after the purchase pleading for them to take the truck back and they got indignant and said i should have inspected the truck first. Please Help

  Business response

  10/22/2021

  Business Response /* (1000, 5, 2021/10/05) */ The vehicle the customer purchased, was purchased AS-IS, per the terms and conditions they agreed to when they registered with us. They accept the vehicle in the condition it is in, when they purchase from the auction. it is their responsibility to inspect and ascertain the condition of the vehicle, prior to bidding on it. In regard to his refund, he provided with email addresses to refund him via Zelle. We have made two attempts and both the email addresses they provided are not registered for Zelle. We will mail him a check for the amount of his refund. We have never blocked his number. However, if he calls when there is a high volume of calls, we can't get to the call right away. There is always our customer service email and live chat, via the website, as well. Consumer Response /* (3000, 7, 2021/10/12) */ They scammed me out of ***** plus all the fees for planes, motel, rental car and fares. I purchased a truck they said ran and drove. I purchased it for ***** and after all their fees came to ***** I flew from California to Miami and they wouldnt let me view the truck. After paying **** i found someone to retrieve the truck from the lot. The drive line was bent, the front end was shot, the rearend was out, and it was stripped. I had to abandon the vehicle there and pleeded with Salvage reseller that left all the blame to copart.. to no avail they keep taking money from my bank account. ***** today . BIGGEST SCAM EVER and its legal.. something has happened to our world. THIS SHOULD NOT BE ALLOWED... I sent an email pleading another vehicle and they said as is... no refunds. FACTS: 2005 Dodge Ram quad cab 2x4 pickup truck ***** actual worth: **** Rental car, motel, air fare, food etc... ***** cost to fix truck to road worthy ***** Business Response /* (4000, 13, 2021/10/13) */ Thank you. We have sent the Zelle successfully to the number you provided. Please send us the DR123 that you still have not sent, so that we can mail you your title asap. Consumer Response /* (4200, 16, 2021/10/22) */ I stand firm. I was sold a lemon and they have done nothing to resolve this. The online brochure was all a lie. and when i arrived there to get the vehicle they would not let me on lot to see the truck. i had to hire a tow truck just to see it .. then they said i had taken possession and blocked my phone.. I abandoned the truck as the cost to fix it to just drive it was **** Please help Respectfully D ******* ********** *********@gmail.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩