Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had a recalled paint job. I was assured by two different people at the body shop that my car would be stripped completely because the paint would peel again.Low and behold,it's peeling again. I'm very dissappointed. I just spent another $1800 in repairs at another hyundai ************* VIN# *****************

  Business Response

  Date: 04/23/2025

  I have reached out to our accounting department. Update shortly 

  Business Response

  Date: 04/23/2025

  Mr. Poissants 2019 ****** was here King ********* in Coconut Creek for a peeling paint concern in November 2024 (RO# *******).
  
  At the time, the paint was peeling on the hood and left rear door, and also on the roof while the car was here for refinishing. As per the Hyundai guidelines, we refinished only the three peeling panels with Hyundai covering 100% of the cost

  Thank you, let us know if you have questions. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Tucson on March 1 (VIN ***************** and traded a 2021 ****** (VIN *****************). Due to an issue with the Tucson, I had to return it and replaced it with a new Tucson (*****************). Both of these vehicles still show on my *** record as being titled to me. They are not - the dealer has them. I requested the dealer take action to take these vehicles off of my DMV records - The one Tucson they took back (and replaced it with a different one) and the 2021 ****** they took in trade. I have emailed the sales person (****** ****) 2x and have not heard back. I do not want any issues involving these two cars, now or in the future, to be tied to me. Please be sure they remove the correct vehicles: I almost lost my driving privileges because on the information on the wrong Tucson was never removed!

  Business Response

  Date: 04/23/2025

  Hello the 2021 ****** is No longer in Mr. ***** name the vehicle has been sold and retitled. 

  Thank you, please let us know if you have any questions. 

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23177636
  
  I am rejecting this response because:

  Although the two vehicles in question have been removed from my record - They still have not sent me the breakdown of the sale of my 2025 Tucson (VIN *****************).  This is know as page 2 of 6.  This is evidence of the sale.  Once I receive a copy of that breakdown, I will agree to close this complaint.  

   

  But to the BBB, thanks for intervening
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 04/28/2025

  The dealer cleared 2 of the 3 issues. (taking the 2 vehicles I don't own off my DMV record) The final issue is that I need a copy of the, :"Itemization of amount financed" sheet.  The only one I have is for the original Tucson.  I actually agreed to the same price for a Tucson with a lower list price so I need that itemization for the new Tucson so I can support the financing.  It shows as Page 2 of 6 on the original.    Thanks.

  Business Response

  Date: 05/09/2025

  Hello Mr. ***** may come by the dealership and we are happy to print the documents he is requesting. We have altered his salesperson ***** that he is in need of some paperwork

  Thank you

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23177636
  
  I am rejecting this response because: At thjis point, I am not satisfied with the Dealer's response.  I cannot easily go back to the dealership to pick up a copy of the document.  Unless they mail the document to me, I cannot accept their reesponse.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/04/2025

  Please find attached the two documents needed. Please let us know if you need anything else. Thank you

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Coconut Creek Hyundai Dealership in ******* on Monday, February, 10 2025 for oil change and checking a warning light. On my invoice it includes maintenance check. I had to go back on Monday, February 24 to fix another problem and while I was waiting for them to check me in I saw a crack in tire front driver's side and asked them to look at it. My service person told me all four tires are dry rotted and recommended me getting all four tires replaced. I asked why was this not brought up on Feb 10 when maintenance check includes fluid and tire check. He answered between the two weeks it could have happened. I reminded him I hardly drive. I had them continue job because like I told him that is very serious and during the two weeks I could have had a blow out. I tried to speak to ***** in person but he wasn't there and left a detailed message to call me back. I talked to *** and stating because of his I should get tires for free he said no, then I said half off and he said no. He decided to not to charge for labor or alignment. ***** hasn't called me back in over two weeks even with Hyundai letting him know I wanted to talk more about this issue. Hyundai today recommend me to fill this BBB form out. If they did the maintenance check that was stated on my invoice on Feb 10 they should have saw how all four of my tires were dry rotted. I am asking for a full refund of all four tires. They already have pictures of my old tires and the invoice from Feb 10.

  Business Response

  Date: 03/13/2025

  The service manger did help with the mount and balancing of the tires and the 4-wheel alignment with the purchase of the 4 tires. Thank you please let us know if you have any questions. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23045136
  
  I am rejecting this response because: on February 10, 2025 even though maintenance check was on my invoice the mechanics didn't check tires because they would have seen they were all dry rotted.  Within the two weeks because of this big error I could have had a serious issue on the road.  This is a big deal that this was not caught and because of this big mistake I should get a full refund on the tires.
  
  Sincerely,
  
  *** **********

  Business Response

  Date: 03/31/2025

  Only one tire had dry rot, but she replaced all 4 tires due to low tread. As a goodwill gesture we offered that if she paid for the tires, we would absorb the cost of installation and a 4 wheel alignment which she agreed upon.
  Thank you

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23045136
  
  I am rejecting this response because I take very good notes and have a car journal.  ********** advisor Mario  told me all four tires were dry rotted.  He offered nothing free at that time but I accepted for them to do the job because I didn't want anything to happen on the road.  He said it will be $834.95 and that included alignment.  This price is even on my invoice. I only got no charge for alignment and balance because I talked to *** while the job was already started.  Even to *** I kept saying how on my last visit two weeks ago they missed all my tires dry rotted and he never corrected me.  This is very upsetting that now we have staff at that Dealership lying even more saying they said something to me that wasn't even said.  You still didn't clear up how the multi inspection was on invoice and they didn't inform me of my tires on Feb 10.  It is very clear that they did not check my tires on that day like they were suppose to and therefore I should get a full refund for all four tires. Is this how you treat Hyundai customers that have been with ********************** since 2005 and for the past five years of having this car coming to your Dealership?
  
  Sincerely,
  
  *** **********

  Business Response

  Date: 04/09/2025

  We have all that we are going to do. Thank you

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23045136
  
  I am rejecting this response and will be contacting Hyundai again.
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Coconut Creek Hyundai and within the warranty period three of the tires experienced a manufacturer defect. I brought the car to the service center to have the tires replaced and be reimbursed through the warranty process. Coconut Creek Hyundai behaved as if they had never processed a warranty in their lives. I was forced to reach out to the manufacturer multiple times to explain and re-explain the process to the service team. After waiting the allotted time, Coconut Creek Hyundai informed me that they had confused my paperwork with someone else and would have to resubmit the paperwork. After they did that they then informed me that the claim was denied and that the reason for the denial is that me requesting information from the manufacturer about the warranty process somehow invalidated my claim. This obviously makes no sense and despite weeks of effort and requests to speak to a manager and for documentation around the denied claim, they have now stopped returning my calls. A horrific experience and if they had been honest about the warranty process from the beginning, I may have taken my business elsewhere but their dishonest business tactics lured me to replacing my tires with them.

  Business Response

  Date: 03/10/2025

  We sent the tires to the manufacturer to review. According to the manufacturer there was not a defect found. Thank you

  Please let us know if you have any questions. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23021671
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 03/10/2025

  I am rejecting this response because it directly contradicts information provided to me by your representative on multiple occasions and it fails to explain why tires with under ****** miles of wear would separate if not for some sort of defect. The second point speaks for itself, however n the first point, ******* explained to me (after several months of waiting) that my paperwork had been mixed with someone elses which required the paperwork to be re-submitted to the manufacturer (and further delayed the process by several additional months, which I waited patiently for) and then after those several months expired she then explained to me that it had been rejected because I had called the manufacturer at the outset of the tire repair about the warranty process. It's also worth pointing out that the only reason I had called the tire manufacturer in the first place is because ******* did not know the process and I had to call her and the manufacturer several times to explain to her how the process worked after she gave me wrong information. She at no point told me that the manufacturer had rejected it for any substantive reason (despite my numerous requests and voicemails left to her manager asking for this clarification.

  
  

  Business Response

  Date: 03/13/2025

  The claim was rejected by Kumho. The customer will have to contact ***** for assistance. Thank you

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23021671
  
  I am rejecting this response because I have called Kumho multiple times and every time I talk to them, they say they have nothing to do with it and that theyre not involved. Please provide the documentation that you have been provided to verify that what you are saying is accurate.

  The lack of clarity from your team during this entire process has been incredibly disappointing. 

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My was declared a total lost since September 16, 2024, I went to the Coconut Creek Hyundai to refund me the money on the warranty I bought when I got the car. I made many trips to the dealer, unable to find someone to help you. Finally on January 10, 2025 someone had me filled a cancelation paper. I went 4 weeks after they told me it might take 6 weeks before I got my money back. I called they company for the service contract, they told me the dealer is the one to refund the money. I called they keep transferring the call to voicemail. I am tired of this, I need my money back.

  Business Response

  Date: 03/10/2025

  Truist send a letter to cancel the warranty, it was cancelled and the check  was cashed by Truist in January.   The vehicle is a total loss and such warranties would go back to the financial institution.  

  Please let us know if you have any questions. 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday I left my car for service, ****** ******** called said my car was out of warranty by 23 days, she said my car needed a new pump for windshield washer and was $350, I said I am no mechanic but the motor runs when you press washer fluid button and washer fluid comes out on back window fine. She said fine I am still going to charge you $200 for looking at it. That would be fine with me also if that was what was wrong with car and i decided not to fix it but I knew there was nothing wrong with pump and she did too. Today I took car to local mechanic and he cleaned out tubes for $50 because they were clogged and everything is fine. I spoke to assistant service manager ***** who basically defended everything but if I would bring it in again he would look at it. This company purposely tried to sell me something I did not need.

  Customer Answer

  Date: 01/22/2025

  Like to cancel complaint company agreed to reimburse me 

  Customer Answer

  Date: 01/22/2025

  Problem has been resolved and coconut creek Hyundai has resolved the problem

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased several cars from *** dealer i never looked at paperwork this time I DID I WAS CHARGED $2,640. dollars not being told what the charged were for $369.00 appearance protection, $874.00 for bundled package, $399.00 etch package, $998.00 service contract all these charges are bogus! I WAS NEVER ASKED IF I WANTED THESE SERVICE CONTACT FOR NEW CAR ,BUNDLED PACKAGE , NO IDEA WHAT IT IS I WAS SCAMED OUT OF $2,640 ALL CHARGED ARE ONLY DEALER PROFIT

  Business Response

  Date: 01/20/2025

  Hello, you may come by the dealership to cancel anything you do not wish to have. When you arrive please ask to see the F&I manager and they will handle for you. Thank you

  Let us know if you have any questions. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago, on 11/11/2023 I summit a cancellation order for a prepaid maintenance of my vehicle bought in Coconut creek auto mall in January of the same year just because what they sold me was not true. They issued a refund on July 31, 2024, and they told me they cannot send me a check because I was still paying the vehicle, so they were going to send the refund of $818.13 to the bank where I have the auto loan. I waited for another 4 months until November 8 where they told me that they made a mistake and sent this refund to Hyundai capital instead to ******** where I have my auto loan, so their mistake... I went back to the dealer the same day and ask to ****** ******* and ****** ****** in Financial dep., they said that Hyundai financial sent a check to someone (which was another mistake because I was still paying the vehicle) said ******, and that someone else cashed it...they never showed me proof of that. But that they were going to fix it, and it will take a day or two.... so now I am going for a year and 3 weeks, and I have not received my refund in any way and there is not answer from the dealer. I really appreciate any help, this refund means 2 months of payment over my loan

  Business Response

  Date: 12/19/2024

  Hello we have been in contact with the customer. We are sending a check to ******** and should be all taken care of by next week. Thank you

  Please let us know if you have any questions. 

• Initial Complaint

  Date:07/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle from this dealership on 6/10/24. As part of the transaction, I was to be paid $67,000 for my trade. On 6/27/24, I texted both my salesperson (******) and the customer service representative *****) at the dealership for a status update on the check I was supposed to have been provided. When I did not receive a response from either, I physically went to the dealership on 7/1/24 and spoke with a sales manager (*****). He informed me that it could take up to 30 days. That time has now passed. I again contacted the salesperson and customer service representative yesterday and was directed to a different sales manager, who informed me that he "would look into it" and get back to me by 1:30. No follow up has occurred.I am very upset by the fact that they are holding on to my money that was promised as part of my lease as well as my inability to obtain any sort of resolution or communication from the dealership.I am further concerned about the way that I will be treated subsequently, for example, when I bring in my vehicle for service.

  Business Response

  Date: 07/19/2024

  The check has been sent out. They should receive any day if not already. Let us know if you need anything else. Thank you

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21975960
  
  I am rejecting this response because:

  the dealer should pay interest for the 38 days that the amount owed was out of the market, which amounts to $348.77 ($67000 x .05= $3350 annual interest; divided by 365= $9.18 daily interest; multiplied by 38 days = $348.77)
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/26/2024

  Hello we sent the obligated amount. Thank you

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21975960
  
  I am rejecting this response because:

  I will reserve my right to a response until such time as I am in receipt of the above.

  This dealer has not been forthcoming in its promised actions.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a car on June 21st, 2024, after 5 days of using the car on June 27th, 2024, the car stopped working properly (message on board mentioned shifter issue). I notify the company (COCONUT CREEK HYUNDAI), the same day but I could not drive the car from ***** to Coconut Creek to exposed me and people around me to an accident, So I manage to drive to Hyundai Doral and left the car on Service. After 2 days of calls and Conversations, they agree to pick up the car on Hyundai Doral to Coconut Creek on Monday June 24th of 2024. Since that day, I've been trying to reach and to have any kind of contact with the Dealership Managers or even the legal department, but nobody answers. at this moment I don't have an information regarding the situation of the car, what is the issue, how much time will it take to have the car fixed or not even how to proceed.

  Business Response

  Date: 07/19/2024

  The service manager ***************** should be in touch and ******************************* the salesperson as well has been in touch. 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21956433
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/26/2024

  Hello we are waiting on the parts to fix the vehicle. Will call as soon as they arrive.