Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23196177
  
  

  In any event, there was never a dispute about the $1195 they owed me.  They simply have refused to pay me back after my repeated demands.   At this point the only way I will accept this settlement is if they pay me immediately via VENMO which is the way they REQUIRED  me to pay them.   I will not accept delays or a company check as there is absolutely ZERO trust at this point and they have cost me all the other items I am claiming.

  Please let me know how I should proceed given that I am not getting BBB E-mails?

  Thank you for your assistance and advice.

  *** ******

  *** ******

  *****************************************

  Cell:  ************

  ***********************************************************************************************************

  
  
  Sincerely,
  
  *** ****** I am seeking the Deposit=$1195, the airline ticket+$1400 and the difference in quoted prices of $1200 for a total of $3800

  

  Business Response

  Date: 05/02/2025

  We had a truck breakdown and the customer could not wait for us to send other truck to load, we have a disputed amount of ******* which we will refund the customer, we apologize for the inconvenience and hope this will settle the issue with the customer.

  Customer Answer

  Date: 05/23/2025

  I have added a screenshot that shows I paid them $1195
  

  There is no dispute here not sure why they think its $1095?

  Regardless, they also dont dispute that they owe me the money. Why dont they just pay me the money via Venmo as they asked me to pay them

  It is now 60 days since they were supposed to move these cars and didnt and I am still waiting for my money, this is totally unacceptable

   

  

  Business Response

  Date: 05/27/2025

  The ******* has been submitted to refund and will go out the 29th

  

  Business Response

  Date: 05/28/2025

  The ******* has been submitted to refund and will go out the 29th

  Customer Answer

  Date: 05/28/2025

  While i wanted a refuncd via Venmo (as they requested i pay them) i will accept this on condition that i recieve the money and they don't play games or stop payment etc!

  If they are mailing a check it should be sent to: 

  *** Meyers   ************************   *****, NE  68144

  I will let you know once i have the money and close out the claim.  If I do not get the money i will not close the claim

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  

  
  

  While i wanted a refuncd via Venmo (as they requested i pay them) i will accept this on condition that i recieve the money and they don't play games or stop payment etc!

  If they are mailing a check it should be sent to: 

  *** Meyers   ************************   *****, *******; 68144

  I will let you know once i have the money and close out the claim.  If I do not get the money i will not close the claim

  
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant has been resolved. The owner has contacted us and a refund will be provided. Thank you. 

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business needs to specify how they intend to send the refund and the time frame they expect to send it. 
  
  Sincerely,
  
  ***** *******

  ticed the over payment until later.;Did the business try to resolve the problem: No, during the last phone contact (**/7/24) the Door to Door Transport broker said he would send a follow up email documenting the pricing and never did. Follow up email sent **/10/24 asking for explanation of the $100 price increase. No response received by email or by phone.;The desired settlement is the refund of the overpaid $100

  

  Business Response

  Date: 12/03/2024

  I'm not sure what happened here but in an effort to satisfy customer we will refund ****** to rectify this issue. Wil lthat be fine?

  

  Business Response

  Date: 12/06/2024

  We can refund to your credit card on the 7th on dec so today

• Initial Complaint

  Date:10/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22409611
  
  I am rejecting this response because:
  They are stating that the vehicles are fully insured , I went through their insurance and they rejected my claim , the driver of theirs caused a scene as you can see in one of the pictures I had to get law enforcement involved & I have before and after pictures of the vehicle , once loaded and once brought to my house . I am trying to attach pictures but the website is giving me an error , that they are too large . They are denying my claim , I have called them a few times no answer , them and their moving company us road

  
  Sincerely,
  
  ***** *****

  ith no light at the end of the tunnel that the vehicle will be repaired , stuck knowing if this doesnt get handled I will have to come out of my pocket at least ***** thousand dollars.

  

  Business Response

  Date: 11/10/2024

  We have received the Inspection report from driver with no damage noted on delivery we are in the process of further investigation on this matter, all vehicles are fully insured during transport and will be fully covered in the event any damage happened in this matter,

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2023 ***** was shipped from ********* ** to ************* *******. The agreed-upon price was $895.00. I have a small SUV and I was told I could fill the back storage area with clothes,, housewares, luggage, etc. as long it was below the top of the front seat. That is how I packed the car. When the driver arrived at the end of Semptember he said he wouldn't transport the car because they were articles in the storage area. My wife and I were flying to ******* in 2 days and of course, needed and paid for our car to be there. The driver refused to touch the car as he said it was against the law to take it packed. He called Door to Door and put the agent on the phone. The agent said they would take the car as it was for another $150 more and it suddenly became legal. I was stuck and agreed to pay.Now to the main issue. Upon my arrival in *******, my car was not parked by my house but in a guest parking spot. We used the spare key I had in my pocket to drive my car to our house. The key fob the driver had was nowhere in sight. I did have text photos showing my car parked in 2 different spots, not in my driveway. The key fob for my car was not with my car. A new programmed fob with a new key is over $500. Door to Door has given me the runaround for months. They said they sent my complaint to their insurance **** and I would be reimbursed the $ 500.I finally thought of contacting you. I am hoping you can get me the money ( $ 500) for the *** and get back the $ 150 unwarranted additional charge. /

  

  Business Response

  Date: 02/28/2024

  We were told the key was taken by his daughter and we took a picture of the car and the key in the spot we were told to leave it, as we tell all customers you are allowed 150 lbs in car any more then that the driver may but not always charge you. There was much more then 150 in car. We are here to resolve issue.

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a contract with this company for it to be scheduled by Tuesday morning. I had mad arrangements from some to travel to help me move. The vehicle did not arrive on Tuesday morning so they told us Tuesday night the vehicle didnt arrive that day so they said Wednesday mornig then they that said Thursday morning didnt get here till Friday at 12:30am. They also text us cursing at us , making sucidial jokes. We offered to pay 100 less to the contract driver he tried to break the car door. So we had to call the cops. This company has many reviews for doing the the same thing. We asking to made whorl for missed flights and uber charges. We paid the driver the amount and not looking to seek that back plus request for this business to be shut down and make us whole. The police report is still pending

  

  Business Response

  Date: 01/19/2024

  So this review is very upsetting by this return customer, first we had ********************** set to load before X-mas and deliver 3 days later, driver was 3 hours away and they cancelled transport do to their plans getting changed to ** which is understandable. At this point we were  left to pick-up between X-mas and New Year which at the time not many drivers are on the road, So doing are best to pick-up vehicle on short notice of date change our driver did load late at night do to the fact they were flying the next day and had no one to leave the car with, we always load during daytime to do a proper inspection of car before loading but they needed car gone so ************ happen, car was delivered 4 days later from ** to ** during winter and holiday weather. At no time was our driver rude or unprofessional it was quite the opposite but we understand they needed there car asap and that's all we were trying to provide, we have been transporting for 14yrs some of the largest dealers, auctions sports stars and private customers and understand the value of impeccable customer service. The car was delivered damage free with no issue, on top of that in an effort to make ********************* happy we gave him a 40% discount or ****** off the transport. We left on good terms or so we thought. We are sorry for any stress we might have cause but we did our best under the date change that occured and being bad time of year to ship. It also is unfortunate that this was the 3rd time we moved ***'s car and he never felt the desire to leave a positive review when shipping went perfect. We thanks him for the feedback and wish him the best moving forward. 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was transported from ***** to ********** on 4/20/22. Upon arrival, I noticed my vehicle was damaged and the back windshield window had been replaced. I was not even notified this had occurred. I contacted the driver multiple times trying to get a resolution. I was told the driver believed he was shot at with a BB gun. I was advised to get an estimate for the repairs, the quote estimated $1900 in damages. I was then told by the driver that they will repair the vehicle through their private body shop. Here we are 6 months later with no resolution! I need my vehicle repaired!

  

  Business Response

  Date: 10/06/2022

  The vehicle is fully insured during transport, we provide the customer with the insurance info. and are here to help in anyway file and get payment on any claim.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/27/22 Using Door to **************** leaving from *******************************************************. Going to ********************************************************* I called day before to get price quote and make reservation. Which I was quoted $30. When it came time to pay I was told it was $35. I told the driver that I was quoted $30. The company called and said the man gave me the wrong price. The lady said its because of the address that the price is different. I went to the *** once already and I shouldn't be held accountable for their mistakes. They were demanding the extra $10. I told them when I get to the house he would definitely get it. It's just not fair. I'm not even sure of the Company's name. When I called it said ******************** *************. When I got the confirmation callback it say ******* Express ************.I would like to know what can be done about this.

  

  Business Response

  Date: 08/27/2022

  We are door to door transport we move automobiles not people, you use door to ***************** this has happened before please update your review to the correct business. BBB can you please remove this as this is not our company. ********************* we wish you the best of luck in resolving your issue with the correct company.