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Business Profile

Fast Food Restaurants

KFC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online order on 5/26/2024 I have contacted the business twice and have waited since the 26th and 27th for a response. I was told via the website that Id get a call within ***** hours but I never did.We did an online order and traveled to ***** location as it is usually better than ours in town.They were Out of our saucy nuggets so we were given plain without being told. Come to find out theyre the ones that dip the nuggets and make them the flavors you want ! But we got cold old nuggets. Didnt have enough fries left even though I paid$5 for a large so instead of dropping more to cook they just filled it half way and didnt say anything until I asked where the rest were. (They hoped I didnt notice until we got home) the guy literally said he couldnt do anything about it as they werent making more. (I should have gotten a refund for it if they didnt provide it!) I was given a small mashed potato to make up for a large half filled old and cold fry. The large order of mashed potatoes and gravy didnt have gravy although I requested it but it did contain very hard old chunks of powdered potato mix. The famous bowl didnt have any mashed potatoes. It was like a big bowl of cheese. Looked like a wad of chewed up gum. Coleslaw was hot from mashed potato on top of them. I was lied to, given attitude to and the manager was the one that was ok giving us the almost empty sides we paid for. Or flat out not giving us the things at all. Horrible location, horrible experience, horrible treatment, wasted my money and didnt receive what I paid for. It all ended up in the trash can. Why even have the restaurant open if youre not going to handle orders properly! Or if youre not going to make the food that people paid for! I tried to handle it responsibly and contacted the restaurant but I get no response.

    Business Response

    Date: 06/10/2024

    Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.

    Store Info
    KFC Store #H690002 OPN **************************************************************************************************************** **********

    Owner Info-

    ************************* ********************************

KFC is NOT a BBB Accredited Business.

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