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Business Profile

Utility Water Company

City of Cocoa Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint because my credit report contains accounts I do not recognize, did not open, and never authorized. These entries appear to stem from either negligent reporting practices or a breach involving my personal informationboth of which are serious violations of my rights under the Fair Credit Reporting Act (FCRA). Despite submitting disputes, I have yet to receive any legitimate documentation proving these accounts are mine.The following account(s) remain on my report without adequate verification:Company Name: COC UTILITIES Account Number: ******** Reported Balance: $0.00 I have formally requested supporting evidence, including signed agreements or original account applications. Under 15 U.S.C. 1681g, I am entitled to full disclosure of all information in my file, including proof of how these accounts were established. A generic response stating the account was verified is not sufficient without legally valid documentation.Additionally, under 15 U.S.C. 1681i(a)(1)(A), the credit bureaus must conduct a reasonable reinvestigation of disputed information within 30 days. If the data cannot be verified with original records, it must be deleted immediately in compliance with 15 U.S.C. 1681i(a)(5)(A)(i). Failing to do so is a clear violation of the **** and leaves the reporting agency open to liability under 15 U.S.C. 1681n.These inaccurate and unverified entries have caused financial harm, including credit denials and higher interest rates, as well as emotional distress. If proper validationmeaning complete, original documentationis not provided, I am demanding immediate deletion of the accounts in question. I am also prepared to escalate this matter to the BBB, CFPB, and FTC if this is not resolved promptly.

City of Cocoa Utilities is NOT a BBB Accredited Business.

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