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Business Profile

Used Car Dealers

Automaster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is 47**. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.

    Business Response

    Date: 12/22/2023

    I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited. Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is 47**. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.

    In response to the above I offer the following:

    It causes me great distress when people half read a document and twist the contents to agree with their agenda and then register a complaint against an uninvolved party

    15 USC **** Section 602 AND 15 USC **** Section 604 (a) Section 2, both refer to the operations of a *********************** and NOT a CREDITOR such as us.

    15 USC **** (b) refers to credit card agreements and open ended contracts, the Retail Installment Contract that we had with the consumer is neither a Credit Card Account or an Open Ended Contract.

    In respect to the above complaint, it needs to be addressed with the respective Credit Bureau(s) if the consumer feels that they have not acted withing the confines of 15 USC ****

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