Complaints

This profile includes complaints for Mike Erdman Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mike Erdman Auto Group

  4650 Highway 520 Cocoa, FL 32926-2333

  
• 

  Mike Erdman Auto Group

  4640 Highway 520 Cocoa, FL 32926-2333

  
• 

  Mike Erdman Auto Group

  445 E Merritt Island Cswy Merritt Island, FL 32952-3502

  
• 

  Mike Erdman Auto Group

  4650 Fl 520 Cocoa, FL 32926

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cosigned on a used preowned truck that we both my fiancé and i both were told that was a good truck.Firstlie the salesman told us it was a good truck no issues. First of all yes, it is as is no warranty vehicle that we bought from ******. After purchasing the vehicle started to discover every lie that was told to us one after another. First is was the vehicle ever in accident? We were told and i quote this there were nothing reported that the truck was ever in a wreck that was a lie. Second lie, many problems were discreetly hidden away from if the truck was in fact safe and in good working order. Yes i get it that as is no warranty but to sell something that almost the day after purchasing starts to go south. First the leak in front driver window that we had no choice but to have fixed due to when it rained was coming through window and leaking onto electronic components' were we to know of that it had not rained.Lie number 3,The salesman and we have this saved to my fiancé phone was going to make good on promise to fix at least the leaking window .That did not happen. The lie they did such a good job hiding the fact that yes in deed the truck was in an accident that there are parts of the vehicle that had been painted others that is where the paint wore off and you can see the discoloration of when it was painted. We have put massive amount of money into a vehicle that i asked if it was reliable and safe .I told the salesman and i remember exactly what he said. Fast forward a few months later still working on this piece of junk of a vehicle.Call to talk to salesman to try to resolve somehow and totally ignored tried calling general manager and same thing. The day we had to fix our radiator which you have to remove dash to do so our mechanic friend advised us that our safety system( air bags )were not even activated or hooked up What if we were to get in accident ? I or my fiance would most likely be killed. I am so furious with ******..

  Business Response

  Date: 03/29/2023

  To Whom It May Concern,
  Thank you for providing us with the complaint of
  Mrs. *****.
  In response to Mrs. *****’s complaint regarding the 2010
  Ford F-150 purchased on 11/27/2021 with 135,278 miles at time of purchase.
  The 2010 Ford F-150 went through and passed a mechanical
  safety inspection at Mike E***** Toyota which was completed prior to the sale
  on 11/04/2021.
  This vehicle was sold in an as-is state with no express or
  implied warranties, which was acknowledged and signed for by the customer at
  the time of sale. As with any vehicle, particularly a vehicle with higher
  mileage, mechanical issues can occur at any time, sometimes unforeseen and
  unable to be predicted.
  
  Ryan P*****
  General Manager
  Mike E***** Toyota

  Customer Answer

  Date: 03/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I feel we were lied to this truck has been nothing but problems it was in a wreck I was told it wasn't.The safety system that has to do with the  air bags was not even hooked up..there is a piece of electrical  tape over where the icon is having to do something  with the icon for the air bags (srs) system. So please dont tell me it was inspected.If we would have discovered all the hidden problems that were hidden we would have not even bought this truck.You were in such a hurry to get rid of it that you sold it knowing it was not good truck.We would not have even signed on dotted line if we would have known.We were lied to and I will never step foot at toyota again never do business with toyota .
  Toyota has lied  to us telling us it was not in accident well that is #1 lie .I am not happy no resolution since we bought  it.Toyota it is called quality vehicles no quality here. 
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 04/20/2023

  Again, our position remains the same that this vehicle
  purchased over a year ago, 11/04/2021, was purchased in an as-is state as was
  agreed upon at the time of purchase. This vehicle passed a safety inspection
  prior to sale. We would be more than happy to assist in trading the customer out
  of this vehicle and into another vehicle of interest.

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nov 2021, My 2017 Nissan Sentra started to accelerate on its own and the RPM's were jumping around. Nissan of ********* serviced that issue with a recall to reprogram the *** transmission for that car. The *** transmission was reprogrammed. February *************************************************************************************************************** the middle of the road with a loud "bang". The car would not accelerate any more so it was towed to the nearest dealership Mike Erdman Nissan on HW-520. I was advised that the car needed the *** replaced and a new transmission would be $*****,refurbished would be about $5000. I was told that the warranty on both components were 1 year or ***** miles and the issue that was in the original transmission had been fixed in the refurbished transmission and would have a longer life span than the new ones. I paid to have it replaced with the refurbished transmission as suggested by the service provider. A few weeks after leaving the dealership the car started to accelerate on its own, the RPM's were jumping around, and now a noticeable banging sound was heard while de-accelerating, the steering was now stiff and the car dragged to the right when accelerating. The car was brought back to Mike Erdman Nissan to have the transmission looked at. I was advised that the car needed a new mass air flow sensor, new air filters, and new engine air flow sensors and it would cost me $1500 more. I told them these were not messed up prior to the car being brought to their auto shop and that this seems like the *** that they put in is bad. They kept the car for over a week. They then advised me that they left components under the hood unscrewed like the air covers and that it should resolve my issues. It's been 10 months and ~***** miles and the car once again started to have the same issues as before. I took it back and told they wont warranty it since its bee n over ***** mile and I had my oil changes at ********* instead ofnissan

  Business Response

  Date: 01/17/2023

  ************************ Sentra hasn't been in our shop for quite some time. In March of 2022 we did some transmission work on her car. The transmission came with a 12 month and ***** warranty on the transmission itself. We will honor the warranty. Reach out to our service team to move forward.

   

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Toyota RAV4 on October 28, 2022 for $30,000. This was to include a new set of tires and a bumper-to-bumper warranty for 100,000 miles. I made the purchase and when I got home I realized that I had been charged $1,153 for the warranty that was to have been included in the purchase price. I went back and showed the salesperson "MG". He filled out the paperwork and said it would be refunded to my lender within 6 weeks. 6 weeks passed and I notified MG that I had not received the refund. He talked to his manager and said I would have it by that next Monday. When I did not receive it, I went to Toyota and spoke to the manager - I believe his name was Tony. He filled out the paperwork saying he had never seen the request before and I would have the payment to my account in two weeks. Two weeks have passed and I still don't have the repayment.

  Business Response

  Date: 01/23/2023

  Tell us why here...Thank you for notifying us of this customer concern. We have
  worked directly with Ms. Goral and have come to a conclusion on the matter.
  
  

  Customer Answer

  Date: 01/23/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 4, 2022.
  My Murano was operating fine for a few years now with no issues. I received a recall notice for the abs brake actuator, so as a precaution, I brought it in for testing. According to the service advisor ( Andrew ), it failed test, so he impounded my car. The part was on back order, according to him. Before doing anything, the business should already know everything about the parts situation. He wasn't apologetic as to not being able to give me back my car to take it somewhere else. When I asked him if I can get a loaner car, he lied and said there are no cars available now, until possibly a week and a half later. He never got back to me on that either. I don't know why I got a notification, when their corporate site says recall is on Murano from 2015 to 2017. Mine is a 2013. I still have not received a loaner car. It's been about 50 days now and going. I reached corporate ****** consumer affairs to which they opened a case, but Tyler reported that part issue. This dealership is not providing the true issues. If the advisor would have advised honestly and completely, then I would still be driving. Very unprofessional assistance I received from the service manager as well stating that it's a campaign part, which also wasn't explained prior to leaving car in their hands. I demand my car back!!!

  Business Response

  Date: 12/05/2022

  I understand it has to be very frustrating to wait for a part that is on national back order for a very long period of time. The update I have as of today is that we are number 2 on the list to receive the required part to complete the repair on your Murano. No ETA was giving today unfortunately, but it seemed it would not be long. With that said, if you want to remove the Murano from here, we certainly won't stop you but we need you to sign sating you understand that the Murano has been deemed unsafe to drive as it failed the ABS test. I do apologize for your inconvenience.
  
  
  
  Mike F******
  
  General Manager

  Business Response

  Date: 02/17/2023

  Mr. ****** 

   

  I apologize for any rudeness anyone at my dealership may have caused you. I attached a copy of the recall notice that includes the Murano Cabriolet. Our intent was to complete the recall as soon as possible. I understand that the length of the repair took longer than expected as that is very frustrating for you as well as us. I'm not sure what more I can do as the recall has been completed. I apologize again for any poor communication or rudeness.

   

  Mike F******

  General Manager

  Any other concerns should be directed to me personally so no miss communication will happen

   

  Customer Answer

  Date: 02/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ********* ** and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******