Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Gas Station

Shell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 16th at 1:50pm we pumped gas at pump 1 at this Shell gas station located at *************************. My husband used his debit card to pump premium gas into his 4 door ****** Car. He pumped $46.58 worth of gas. He did not print the receipt. Within approximately 30 minutes he received a text alert from his bank for the transaction at the gas station. It showed a charged amount of $175.00, which of course he had no way of pumping. He immediately disputed the transaction with his bank, ****** He did this through the ***** **** as well as called ***** directly, immediately. We returned to the gas station a few hours later to obtain the receipt. The gas station attendant could not access our closed out transaction. He instead provided a receipt that was printed roughly an hour after our transaction that showed my husbands card information with the charge of $175.00, but also included a cash tender amount of $290.80. We never went inside the store. Video surveillance shows us at the pump the entire time. The station reported there was a glitch in their systems and that they made Shell aware. This location is independently owned and operated. Shell corporate is unable to resolve this for us. This location reports to ******************. I am unable to contact them directly. We filed a police report in the city of cocoa. We made contact with police to request response and resolution, to none of which we have received. We are demanding our refund in the amount of $128.42. Our bank ***** is denying our claim due to the fact that the receipt we were provided, does not reflect our actual total. The station is unable to provide this to us as well, due to the glitch in the system. The documentation they provided to the bank of the transaction even is incorrect in math with amount pumped/ price per gallon. We are extremely frustrated and disappointed.

    Customer Answer

    Date: 11/20/2025

    The store owner at shell contacted us yesterday and refunded us our money.

Shell is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.