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Business Profile

Association Management

Keys Property Management Enterprise, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keys property management here after referred to as the company representing ************************************** here after referred to as the **** did apply to Customers account $1000 charge, for which they billed and collected said amount without verification of due process per the requirements of the covenants and restrictions of the homeowners association. This demonstrates a lack of ordinary care and due diligence as well as fails to meet their obligation to the property owner as an extended party to their contract with the **********************. The property manager was notified that the *** had not followed proper procedures and yet continued with the charge process to the account. I am seeking an independent third-party review all violation records for the past 24 months to assess whether or not do process was given to each homeowner as well as to determine whether or not enforcement has taken place within the community while it has been under the supervision of Key property management as it is there responsibility to ensure that the board does not violate the covenants and restrictions or the due process, guaranteed there in.

    Business Response

    Date: 03/20/2025

    The homeowner was in violation of the community governing documents and standards as of October 28, 2024. Notice was sent to the owner at that time and the violation can be viewed by the owner in the owners online portal. It was confirmed the notification was not sent via certified mail on March 11, 2024, and on that day the fines were credited back to all owners accounts. This information is also available to be viewed and verified by the homeowner online. As of March 20, 2025, the home is still in violation and not in compliance with the community governing documents and the homeowner shows the requested $1,000 credit as of March 11, 2025. 

Keys Property Management Enterprise, Inc. is NOT a BBB Accredited Business.

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