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Business Profile

Online Retailer

Howl Fabric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Jan 27th, 2025. Amount of money paid: $297.12. What was supposed to be provided: Several yards of fabric. Nature of dispute: I needed to contact Howl Fabric and ***** multiple times to get answers when they should have been responding to me. They did not attempt to figure out a way to solve the problem and ignored me instead. Howl Fabric and ***** claimed that my address is not valid and that is why I did not receive my order. However, I have had many packages and letters mailed to me using the exact same address without any issues. I also called ***** and asked them to hold my package at a location if they were having difficulties delivering it, but they did not listen to me.

  • Initial Complaint

    Date:01/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7th I bought a gift card online for my friend, it was set to be delivered to her email on the 25th for Christmas, and not only had she still not received it but my other friend also bought her a gift card and she hasnt receive that one either. Ive talked to some people in the community and others have had the same issues. Howl fabrics has taken my money and not given me any goods as I was promised. That is theft. I am very very upset. That was my only gift for my friend for Christmas and she didnt receive it which was rather upsetting for her. Ive emailed howl fabrics TWICE but there havent been any responses. I feel like Ive been scammed. I really hope howl can make this right because my friend was so excited to order fabric to make her fursuit and now shes just sad.

    Business Response

    Date: 02/18/2025

    Hello,

    This customer has been answered directly over email communication. The gift card was resent over email to the recipient's email address. Please see attached correspondence of our customer service reply to address this issue. The gift card is valid with no expiration date until used by the customer, gift card purchase amount for this order is $70 USD. Please see attachments for original order details and reply to customer

Howl Fabric is NOT a BBB Accredited Business.

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